Tetra Cosmetics Reviews 22

My personal details were stolen as part of a scam, I then received a parcel from these guys which I didn’t order. I tried contacting them to no avail after tracking the parcel back to this retailer. After speaking to 101, they informed me it’s part of a brushing scam where scammers take your details, send you parcels you didn’t order in order to take your information and publish fake positive reviews under your name. I am taking this much further and everyone should be aware!

Quick and reliable which is perfect for me. They have such fantastic customer service with excellent quality products. 100% trustworthy ans reliable 😊

Easy website to use. Received my order promptly. Kept up to date with tracking

It was easy talking to them. They were warm and responsive

I was scared this would just be a sketchy website but was actually pretty good!

QUICK Delivery & PROMPT Response

This was my first time buying anything with this company and i honestly can’t understand why they get such negative reviews.Items were sent in good time , perfectly packaged and at a very reasonable price, I simply can’t fault the great service … I’ll be back :) Thank you so much 🙏🏻

Quick delivery amazing smell last all day will be buying again

Prompt delivery and well packaged. Competitive prices and wide choice of items.

I am impressed with tetra cosmetics customer service and professionalism..i have really enjoyed doing business with them and continue to do so in the future.. I am honestly very satisfied and happy especially with Mrs Smit Patel who is very helpful, reliable, understanding and assisted me throughout my purchase.. Thank you..

First time using this company direct. Would definitely recommend to all family and friends.

Thank you for your excellent service and a lovely product ‘ perfect gift for Christmas X

Good prices fast delivery

Scam company. Please do not buy from them. Ordered 3 sets of French manicure nail varnish on 31/1/24. Did not receive a confirmation email, my order or any correspondence. Emailed the company numerous times. No reply. Tried ringing, no answer. Requested a refund. Nothing.😡

Scam company. Been reported as such. Bank has been approached for a refund for goods not received.

To smit at customer services and anyone else associated with this company - get a real job and stop ripping off people.

2 weeks I was told to wait then ignored now on week 3. Pathetic for a tube of mascara. Claimed to have emailed Royal Mail but when I asked for evidence of postage he couldn't provide any. Now I am being ignored. Thankful Banks can just take my money back from fraudulent people like this.

Unfortunately, Tetra were only able to supply two of the three mascaras I ordered (although I received a refund promptly). In addition, the delivery time was slow.

My order #7807 from 31.01.24 I never received can you check please and send it to me

Great service, prompt delivery, would definitely recommend and use again!

Did not supply ordered item even though it was showing in stock on the website.
Listing showed the limited edition deluxe bottle in a tin can but even though this was pictured and described as such they said they did not have it in stock.
I then placed an order when 6 bottles of the standard version were shown as in stock and got a message saying "we already told you we did not have this" and a refund.I checked the website again,Sunday 3rd December at 11:17, and once again it showed as being in stock with 5 left in stock and also that 13 had been sold in the last 4 hours.Strange that when I was told via E :mail that it was out of stock !!.

Not worth the bother of dealing with Tetra when the website cannot be trusted to show actual items or whether they are in stock or not.