Tennis-Point.nl Reviews 1,124

Order status was still unchanged after one week before during phone call the explanation was that some articles were not in stock after all, so the order could not be dispatched. Apparently the stock... See more

Ordered a tennis racket that was on sale the very next day with a discount of €25,- I asked if I could still make use of the discount but they just said no after 10 days without hearing back from... See more

CON ARTISTS DO NOT USE I ordered a padel racket (£200) and some balls (£3) with postage of £7.95. I was then emailed saying racket was out of stock. I immediately asked to cancel my order... See more

I have received the wrong product twice in a row. Despite the promise the return for free, the cost are deducted from the restitution. I cannot reach anybody by phone and I'm not getting replies on my... See more

Dure tennisschoenen besteld maar nog niet eens een verzendbevestiging na 5 dagen. Verder is het bedrijf zo bereikbaar als Noord Korea. Telefoonnummer is niet bereikbaar en mailadres ook n... See more

It was terrible. I ordered a racket but the strings were broken. I have absolutely no way to reach their customer service to see how they can help me out find a solution concerning this problem. I t... See more

I order twice from them and we want invoices for what we ordered, but they deliver within invoice. We send them emails through ITF and them and they didn't respond to us. We try to call them to the ph... See more

I ordered a test Padel racket, paid the deposit, and I received it in the communicated timeframe. After testing it, I decided I wanted to buy this model. However, this racket was not on stock anym... See more

I ordered a box of grips from Tennispoint.nl and paid €35 via iDEAL. The product never arrived. There was no tracking number, no delivery notice, no courier contact: nothing. I contacted custom... See more

I placed an order on June 6 with a 2-day delivery window. Two items from the basquet where cancelled and after over 30 days of delay, I had to cancel the order. It’s now been a full month sinc... See more

I ordered an item and a day later got a message that your delivery will be delayed. I asked for an approximate delivery date and they replied we can not give you a date at this moment!!!! How come?... See more

I used their test racket service and returned their racket according to the conditions. After 5 months they sent me through a collection company that I must pay them the price of the rackets. Fro... See more

They never send the shoes and when we complaint the shop said this to us: "The logistics department has informed us that order xxxxxxxx could not be shipped, which is why the refund was processed."... See more

I have wrote already a review over a fraud that Tennis-Point executed. Since that I try to recover the amount that they got from me. They don't deliver and they don't pay you back. the only respond th... See more

I ordered a test racket and a bag. They never arrived and were sent back to Germany. After 10 days, they only reimbursed me the bag cost. IT IS IMPOSSIBLE TO HAVE CLIENT SERVICE ASSISTANCE. NO EMA... See more

I never received any shipping confirmation which was a little strange. Also, no reply when I messaged them asking for an update… BUT suddenly, my purchase arrived today. Perfect condition, decent pric... See more

Ordered a week ago and they have never delivered anything but received an email that the return has been collected, don't order at this webshop as it isn't worth the money. Very bad customer service t... See more

Nice products, very bad customer service. Took me 9 emails without any response other than ‘we’ll look into it” to decide to give it up. First and last time for me buying at tennis-point.

Don’t buy from Tennis Point. I tried to return an order and had no response from my several emails or from the contact form. I paid to return to the address they have on their website and it was retu... See more

Tennis point did not deliver shoes and I was not able to reach them. No e-mail, no telephone. Inspite of what they say on their website, I can’t even cancel. So I lost my money, no reactions from ten... See more

late delivery and wrong items sent - now I have to waste my private time to send the items I didnt order back and wait for refund, stay away from this pseudo shop!

after you paid, this website is not approachable any more. they are not available via email/phone/instagram. you don't know when they will ship the item and you just got no means for refund.

I ordered tennis shoes from them. What I received was used/worn shoes! They were clearly used beforehand. They were covered in red clay, and even a worn sock was in the box. I wrote to them that... See more

Tennis Point is a fraud. I've ordered an item. They sent other, cheaper and did not return the extra pay. It seems that they are in a problem. Email and phone calls did not help.

very slow dispatch. No progress after 2 weeks, customer service do not help.

I ordered an racket and I paid but I didn’t received the racket or my money, It’s been 9 days and there is no help center!

They dont respect the delivery time shown on the website.

Returned an expensive defect new racket two months ago, strings broke at the same spot within 5 minutes multiple times. After numerous emails and calls which they don't answer i still have no refund.... See more

Tennis-Point has the most inflexible Customer Service I've ever come across. It took me 6 e-mails, 3 unanswered phone calls, an Instagram message and almost a month (incl. bank holiday and w... See more

I ordered 3 pieces, paid three pieces, delivered only two due to stock difference!! But after two months still no refund. It is really hard to reach the customer service department, they do not answ... See more

I was very worried by the poor reviews (after I had paid!) and the customer service... I couldn't get an answer on the phone line or from email ...I got a confirmation talking about 30 days oppor... See more

Never. After one month of sent back return I haven't received money. Customer service not reply to emails not pick up the phone. This is scammers!

I'm very disappointed about order: XXXXXXX on 30-08-2018 1: I send two emails about the shipping date (no answer till today 06-09-2018) 2: I called 0208080071 several times but no one answ... See more

Can not be reached by phone, by email and help center does not work, and my order from last week is "We have not yet received tracking data for your order.” Most ridiculous sites I have ever seen!