TCG Cards Reviews 205

Reply from TCG Cards

Jul 30, 2025

Hi SM,

Thank you for taking the time to share your experience. We are very sorry for the frustration and inconvenience this situation has caused.

We have checked our records and have not received any of the emails you mentioned, which is why there has been no response from our side. Since you included your order number in the review, we will pick this up tomorrow and start looking into it immediately.

From what we can see at first glance, it appears that your parcel may have gotten lost. Parcels are picked up by the container and do not get scanned at our warehouse, so once they are handed over, tracking updates depend on the carrier.

We will investigate this further right away and follow up with you directly to resolve the situation. Your trust means a lot to us and we want to make this right.

Kind regards,
Team TCG Cards

Reply from TCG Cards

Mar 6, 2025

Hi Remco,

Thank you for your feedback.

We work directly with the official distributors for the Netherlands and Germany—Asmodee Netherlands and Blackfire. Unfortunately, your order includes some delayed items from our German supplier. These delays are affecting multiple retailers, not just us, so we recommend checking their reviews for further insights.

While we understand the frustration, these delays are due to issues between Pokémon and their distributors, which are beyond our control. However, we want to support our customers as best as we can. We’ve already offered a solution: you can cancel your order and reorder at the original price once the product arrives. Please refer to our contact or the newsletter :)

If you have any further questions, please don’t hesitate to reach out. We appreciate your patience and understanding.

Kind regards,
Team TCG Cards

Reply from TCG Cards

Updated Jan 7, 2025

Hi ML,

We sadly do not see any emails from ML or anything of the sort in our inbox. Make sure to e-mail klantenservice@tcg-cards.nl. The best way is to reply to your confirmation email so we have all the required information.

Feel free to either email us or to provide the requested information on Trustpilot so we can email you instead.

Kind regards,
Team TCG Cards

Reply from TCG Cards

Jan 1, 2025

Hi Jeffrey,

Thank you for your review and for bringing this to our attention. It seems that your email was flagged as spam due to unusual HTML formatting, possibly caused by copying and pasting text into the email. We’ve located your messages and have addressed them accordingly.

Regarding your order, as mentioned earlier, your parcel was unfortunately lost by DHL. Since this order included the last item in stock, we are unable to reship it. We’ve already reordered the Korean boxes, but please note that it will take some time for them to arrive.

As per your request, we’ve processed a refund. The amount should be credited to your original payment method within a few days.

If you have any further questions or concerns, please don’t hesitate to reach out.

Kind regards,
Team TCG Cards

Reply from TCG Cards

Updated Oct 21, 2024

Hi Kevin,

Thank you for your feedback, and we sincerely apologize for the delay in responding to your emails. This is certainly not the level of service we aim to provide. After checking our records, it seems that your emails may have been filtered into our spam folder, which caused the unfortunate delay in addressing your request. We understand how frustrating this must have been.

We have now processed your pre-order cancellation, and you can expect a refund within 1-3 working days. If there’s anything else we can assist you with, please don't hesitate to reach out.

We’re committed to improving our communication, and we truly appreciate your patience.

Kind regards,
Team TCG Card

Reply from TCG Cards

Sep 19, 2024

Hi Stefan,

Thank you for your feedback, and we sincerely apologize for the frustration this has caused.

We are aware of the delays and are actively working on your order. Due to an unusually high volume, both on our end and with our shipping partner, we are currently experiencing longer processing times. We understand how inconvenient this is, especially with the shifting tracking updates, and we’re very sorry for the confusion.

Your order was dispatched last Thursday and is currently with PostNL. However, they are also experiencing significant delays. If your package hasn’t moved by tomorrow, we will send out a replacement and request PostNL to return the original shipment to us.

In the meantime, we have been working through our emails, and you should receive a response shortly if you haven’t already. We usually respond within 1-3 working days :)

Thank you for your patience and understanding.

Best regards,
Team TCG Cards

Reply from TCG Cards

Updated Nov 4, 2023

Hi Cedric,

We appreciate your reaching out regarding your past order. Regrettably, due to the GDPR law, which ensures strict data protection, accessing information on orders dating back nearly two years has become a challenge. This has significantly impeded our ability to promptly resolve the underlying issue.

Upon your inquiry, we swiftly engaged Mollie in investigating the matter. This is sadly taking a bit longer then expected. Thus far, our records indicate the cancellation of your order and a full refund processed accordingly.

While this investigation remains ongoing, we regret that our present capacity is limited to providing updates once the inquiry yields results. Please know that we've consistently endeavored to respond promptly to your inquiries, yet the current constraints limit our actions.

We apologize for any inconvenience caused and assure you that we are committed to resolving this matter as effectively as possible.

Warm regards,
The Customer Service Team

Reply from TCG Cards

Updated Dec 28, 2022

Hi Richard van Hardeveld,

We would love to help you however we haven't received an e-mail from you dated from the 18th of November. We have responded to every mail in our mailbox dated from November.

Due to you using a nickname on TrustPilot we can't exactly help you further with your issue. As we have a lot of customers who have a first name starting with an L.

Could you perhaps reply to the "Order Confirmation" you received from us? That way we have all the information needed to help you!

Edit:
Thank you for supplying the missing information as requested through the information request. I've forwarded it to the correct department and they will reply to you within 24 hours.

Regarding your updated review: We have responded to your latest e-mail of December 13th. in this e-mail, you have requested a refund for the stacking tins. We processed the refund of these tins and sent the remaining order to our warehouse. This parcel has been picked up by the pickup service of PostNL on the 23rd of December. However, due to it being peak time at the shipping company it seems the parcel hasn't been processed yet. This should be done in the next couple of days as they are working through the backlog.

Also please do us a favor and see if you missed our reply in your mailbox. We have sent the reply signed and we see that you have received it but not opened it.

Kind regards,
Team Customer Service

Reply from TCG Cards

Updated Dec 5, 2022

Hi Alex,

Of course we didn't forget you.

As stated on our website its currently incredibly busy due to the Saint Nicholas events in the Netherlands. Due to this we are receiving up to 6-times more mails then usual.

Besides that these delays come from The Pokemon Company themselves. We are working with several official distributors of TPC however on release they only get 10-30% of the whole order and thus can only fulfill a few retailers at the release. In this case the Booster Boxes of Silver Tempest will be delivered later while we do already have everyhing else. While this is very annoying this is sadly the way how TPC has decided to deliver in the past 2 years hence the warning on our website clearly stating that this is a common occurrence at the moment. The distributors announced that this will change from next year on with the release of Crown Zenith so every future release is expected on time!

We have just responded to your e-mail and we hope everything is resolved now!

Kind regard,
Team Customer Service

Reply from TCG Cards

Updated Nov 14, 2022

Hi Dark,

First of all our excuses that your package arrived in a damaged condition. If you wish for a replacement or a appropriate refund please contact our customer service as we would love to resolve this.

Regarding what PostNL did. All packages are required to be signed with a signature of the receiver. They are not allowed to leave the parcel unattended at your house. We will also make a complaint for this if we receive the required information below.

We currently do not know your order number or any other information regarding what product this is about. So if you could contact us that would help a lot!

Kind regards,
Team Customerservice
Team Klantenservice

Reply from TCG Cards

Apr 8, 2022

Hi Julien,

Thank you for the review.

For all our products that are in stock, the delivery will usually be done the next day or in case for a Belgium shipment it might take up to 2 days.

Sadly for pre-orders, there will sometimes be delays and this doesn't quite make our customers happy. We understand their frustration if they have to wait several weeks or on some occasions even months on their order that they get upset regarding it. If they no longer wish to wait they can always cancel their order or trade it for another product.

Kind regards,
Team TCG Cards