The company have some amazing things but recently my experience has been tricky in trying to return faulty items. I had six items delivered, two were completely broken upon arrival and two were so bad... See more
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Åboulevarden 21, 8000, Aarhus C, Denmark
Replied to 92% of negative reviews
Typically replies within 48 hours
The quality (and quirkiness) of their products is second to none - I love shopping here.
It was so easy to find everything I wanted online, check out and pay. Delivery was fast and efficient, and most of all everything was well packaged. One of my items was made of glass and unfortunately damaged, but I contacted customer support and was issued a refund straight away! Such amazing customer service, just another reason to love this shop!
The customer service is abysmal. Do not order any large purchases from this company. They have no telephone number so the only way to contact them is via email, which they take at least 24 hours to respond to, meaning that issues are laborious to resolve and in my case, like I have now read many others’ also, the issue was not resolved.
I ordered a total of 3 dining chairs from sostrene. The first was store bought and a the second web bought to match the first one. However, despite being labelled with the same product name, the fabrics were entirely different, so the first chair was returned to store with no issues and a third chair was bought online to match the second. However, after assembly, the two chairs were different heights and this was evidently due to differences in the shape of the chair - the sides were wider in one chair which made that chair shorter. I raised this and there have been almost 20 emails back and forth regarding this. They first advised to send photos of the assembly, specifically how the legs were assembled. We obliged and they suggested to change the positioning of the screws. We obliged again and they advised it’s likely mismatched because one chair was store bought (which was not the case and herein lies another issue with the service which is that the email chain is not read in its entirety so I have had to repeat myself on several occasions). They have never suggested a solution, never offered to send a replacement, no compensation has been offered and this is absolutely shocking to me. We are busy professionals kitting out our first home and this silly and trivial issue has taken significant time out of our lives for an extremely disappointing outcome (which is no outcome at all). I strongly urge you NOT to purchase from this company as the customer service is pretty non-existent. I am absolutely appalled by this company and I will not be recommending to any friends or family. I will be returning these chairs to the store now and I’m hoping that will at least go smoothly as talking to an actual staff member in person will be infinitely easier than dealing with these people online. They should be ashamed of this awful service and having read other reviews it looks like a repeated occurrence. Awful awful do not buy.

Reply from Søstrene Grene
I ordered cookie cutters they are cute perfect and I can’t wait to use them. The metal cutters with handles are beautiful.

Reply from Søstrene Grene
Beautiful items and great website. Well packed and delivered quickly. Thankyou.

Reply from Søstrene Grene
lovely store BUT very arrogant employees!!
I went to the store this evening to look for a specific item I saw online. I couldn't find it; therefore, I went to the employee to ask for help. I approached her, saying "sorry..." She immediately stopped me, put her hand up (stop sign) and continued walking. I was shocked, confused, angry... I NEVER HAD SUCH DISRESPECTFUL BEHAVIOR FROM STORE EMPLOYEES until this evening, I am still in shock...

Reply from Søstrene Grene
I cant collect my package because of a missing collection and QR code. And Sostrene doesnt want to contact DHL to provide me with a it .DHL tells me to contact Sostrene for help and so i am stuck. Its at the parcel shop but i need a code to collect it. The owner told me so.
I written Sostrene several times but they keep refusing to do their part. Have asked for a refund now as i wont be able to collect my package. Its frustrating when you dont get the help you ask for. When you on your side have tried everything to get your package.. They just dont help.

Reply from Søstrene Grene
I bought two led xmas cottages in the Richmond store. They do not come with the required batteries. It would have been nice if the shop assistant had pointed that out. The required batteries are the small disc kind and very fiddly to install. I checked on line where it does note batteries not included but it says requires one battery when in fact it needs two and you need the tiniest screwdriver to access the battery port.

Reply from Søstrene Grene
Wonderful quality at amazing prices, beautiful colours, fantastic designs, items arrived quickly and very well wrapped, I look forward to shopping here again

Reply from Søstrene Grene
Great experience with my online order. All items as shown on the website. Lovely presentation. Delivery from Denmark took a little while but not too long.

Reply from Søstrene Grene
The products were true to their images. Great quality, carefully and beautifully packaged and , importantly, eco friendly. I would thoroughly recommend this company with their attractive pricing and their ethics.

Reply from Søstrene Grene
Lovely products received, they are good quality and are just as shown and described on website. Arrived quickly as well.

Reply from Søstrene Grene
A wonderful find, Sostrene Grene always deliver charming and beautiful items, packaged with Love. I like the company ethic and affordable prices and nice quality. Everything feels Good. xxx

Reply from Søstrene Grene
I hadn't heard of this company before, but thought I'd give it a go, as my daughter had spotted an advent calendar that she liked the look of. I went down a rabbit hole of Christmassyness, and ended up with wrapping paper, ribbons, little ceramic houses and metal pine cones, because it was all such a good price! The box arrived today, and everything looks lovely, so I'm glad I took the chance.

Reply from Søstrene Grene

Reply from Søstrene Grene
I first came across this shop in Bergen in Norway. Fell in love with the products and atmosphere. Then slowly shops began to appear in UK. Now I have found them very close to home and love going in to browse and find very unique good value items

Reply from Søstrene Grene
This company really surprised me with the excellent quality of the glass jar I bought. For the price it’s remarkable.

Reply from Søstrene Grene
Such beautiful items. So much care goes into the packaging too, to make sure everything arrives in perfect condition. Can’t wait to order more from this company!

Reply from Søstrene Grene
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