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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the company's commitment to offering high-quality products at reasonable prices. Consumers highlight the aesthetic appeal and unique charm of the items, making them ideal for gifts and personal use. People also value the company's ethical approach, including sustainable packaging and a focus on customer care. Consumers are pleased with the delivery service, noting the careful packaging and promptness. Some reviewers mentioned minor issues with order, but the customer service team resolved them quickly and professionally. The website's user-friendliness and the ease of ordering are also appreciated, making the overall shopping experience enjoyable and convenient.

Based on these reviews

Rated 4 out of 5 stars

The company have some amazing things but recently my experience has been tricky in trying to return faulty items. I had six items delivered, two were completely broken upon arrival and two were so bad... See more

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Rated 4 out of 5 stars

The dining chairs are good quality. Very easy to put together. Look great with our pine table. Gave 4 stars instead of 5 as couldn't get any delivery updates so didn't know when they would arrive... See more

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Rated 4 out of 5 stars

Newcastle store is lovely and I picked up several things I wanted but had no idea this is where I'd find them haha. It's set out almost like a gallery, with little corners showcasing designers, nice t... See more

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Rated 4 out of 5 stars

I loved this store when it opened in the city I used to live in, then forgot it existed for years until they opened a branch near me more recently. Everything is cute, and good quality for a dec... See more

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Rated 5 out of 5 stars

I hadn't heard of this company before, but thought I'd give it a go, as my daughter had spotted an advent calendar that she liked the look of. I went down a rabbit hole of Christmassyness, and ended u... See more

Company replied

Rated 5 out of 5 stars

Great experience with my online order. All items as shown on the website. Lovely presentation. Delivery from Denmark took a little while but not too long.

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Rated 5 out of 5 stars

A wonderful find, Sostrene Grene always deliver charming and beautiful items, packaged with Love. I like the company ethic and affordable prices and nice quality. Everything feels Good. xxx

Company replied

Rated 5 out of 5 stars

The products were true to their images. Great quality, carefully and beautifully packaged and , importantly, eco friendly. I would thoroughly recommend this company with their attractive pricing and t... See more

Company replied

Rated 5 out of 5 stars

The website was so easy to navigate, the products are beautiful on screen and well described and illustrated. My parcel arrived well packaged and in kindness to the planet all packaging is cleverly re... See more

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Rated 5 out of 5 stars

Such beautiful items. So much care goes into the packaging too, to make sure everything arrives in perfect condition. Can’t wait to order more from this company!

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Rated 5 out of 5 stars

How I love this site, always something new but not overpriced. I would like to thank the sisters for sharing their ideas including craft and recipes, as a pensioner I can try these for presents that a... See more

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Rated 5 out of 5 stars

First time ordering. I was really impressed with the quality & value. I got some lovely kitchen accessories,chopping board, glass jars, and oil pourer. I will definitely be ordering more.

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Rated 5 out of 5 stars

I adore this company! Their stores are a place of calm with classical music playing and a treasure chest of affordable, good quality items that you just can’t wait to explore. Online orders come wrapp... See more

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Rated 5 out of 5 stars

I just love the whole experience from ordering from a calm, minimalist but lovely site, (without flashing ads and too much to see and read, too much information clouding the senses) choosing the produ... See more

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Rated 5 out of 5 stars

I recently placed my first online order with SØSTRENE GRENE and cannot fault the service received! Website was easy to navigate and all items ordered were delivered securely packaged, and quickly too... See more

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Rated 5 out of 5 stars

I stumbled across the Sostrene Grene website and couldn't believe it was a treasure trove of all the things I love. Beautiful items such as notepads, candles and Christmas decorations really got my at... See more

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Rated 5 out of 5 stars

What I loved most about my purchase experience at Søstrene Grene was how effortlessly I found the perfect Christmas presents for my friends. The items I ordered are simply lovely – exactly the c... See more

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Rated 5 out of 5 stars

Lovely little package received today! Great quality goods, nicely wrapped with a postcard and even a tasty teabag to keep me company whilst crafting!! I will definitely order again.

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Rated 5 out of 5 stars

Lovely products received, they are good quality and are just as shown and described on website. Arrived quickly as well.

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Rated 5 out of 5 stars

Sostrene Grene always has great items at great prices. I've bought lots of items from them and have never had any issues with them. Their deliveries arrive quickly, well-packed in eco-friendly packagi... See more

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Rated 5 out of 5 stars

I ordered quite a few small items from Søstrene Grene for my house. The items were of really good quality and very reasonably priced. They were shipped directly from Denmark. They were well packaged i... See more

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Rated 5 out of 5 stars

Received two lovely plant pots today, much nicer than I expected. They look to be vey good quality - I would have expected to pay much more elsewhere. Very pleased.

Company replied

Rated 5 out of 5 stars

I first came across this shop in Bergen in Norway. Fell in love with the products and atmosphere. Then slowly shops began to appear in UK. Now I have found them very close to home and love going in to... See more

Company replied

Rated 5 out of 5 stars

From the very beginning scrolling through the website looking at all the gorgeous contents to the end result purchasing my desk with the greatest of ease. I also purchased my chair from a Sostrene sho... See more

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Rated 5 out of 5 stars

Love my items. I've only ever visited their Altrincham store, but decided to order online this time, it did take a while to come, think it was peak gifting season when I ordered. Was really happy... See more

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Rated 5 out of 5 stars

Love Søstrene Grene. The customer service is next level! I have had issues with my two previous orders ( seems to be a quality control issue) but when I have reached out to the customer service team,... See more

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Rated 5 out of 5 stars

I recently purchased a ceramic knitting bowl in store but dropped it on the way home. The website made it so easy to reorder the same bowl to be delivered to me quickly and was so well packaged I was... See more

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Rated 5 out of 5 stars

I bought knitting yarn, but they also sell a wide range of other products. This is my second (but not my last!) order as I was so impressed by the quality of the yarn, the price and the overall shoppi... See more

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Rated 5 out of 5 stars

This company really surprised me with the excellent quality of the glass jar I bought. For the price it’s remarkable.

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Rated 5 out of 5 stars

Loved the website, easy to navigate and ordering easy. Order took a little while to arrive but expected as coming from overseas. Loved the recyclable packing (shredded cardboard in paper bags). Great... See more

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Rated 5 out of 5 stars

Lovely selection of products at a very reasonable price. The items I ordered are so nice -even better than anticipated. We’re very well packaged and arrived safely and promptly.

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Rated 5 out of 5 stars

Bought the gorgeous bobble dish for my wife’s birthday. It’s so beautiful and fits our decor perfectly. I did not realise items are shipped from Denmark so took a little longer to arrive than I antici... See more

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Rated 5 out of 5 stars

Ordered a wall unit online, and received it quickly. The price was excellent. I love going into my closest store and have bought many beautiful items. I'm very happy with my first online order, and I... See more

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Rated 5 out of 5 stars

I had some issues with damaged items on delivery, i received a refund and customer service assured my the issue should not occur again. It must be remembered that we are all only human and mistakes do... See more

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Rated 5 out of 5 stars

Only discovered this shop by accident a couple of weeks ago, in Leeds, but am already in love with it! Bought my mum a chair on their website and she is over the moon with it. Will definitely be going... See more

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Rated 5 out of 5 stars

I bought a side table and footrest. Both were great value and beautiful products. The side table in particular looks more expensive that the €26 I paid. Delivery was swift and overall I am delighted... See more

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Rated 5 out of 5 stars

This is a great website. The choice of products is so good. There are really pretty things useful things and things you never knew you wanted all at affordable prices. I love receiving a package from... See more

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Rated 5 out of 5 stars

High quality product, good value for money, fast shipping (1 week) considering coming to UK from Denmark

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Rated 4 out of 5 stars

My beautiful tin of watercolour paints and paper pad arrived today; look gorgeous; looking forward to trying them! I totally love this shop!!!

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Rated 5 out of 5 stars

The order arrived promptly. The presentation was lovely, everything was wrapped carefully. The items were as described. Good value. Am very happy, thanks.

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Rated 5 out of 5 stars

Very efficient process and we are delighted with the globe which is part of a birthday present for our granddaughter.

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Rated 5 out of 5 stars

First time ordering from this company - great choice of products, user friendly site and communication throughout was excellent. Tracking delivery was very professional. Items arrived in excellent pac... See more

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Rated 5 out of 5 stars

Ordered a few bowls and plates from Søstrene Grene. They were all packed very carefully to be delivered to my place, however one of the bowls arrived broken. I have written to Søstrene Grene support,... See more

Company replied

Rated 5 out of 5 stars

Sostrene Grene in Chester, UK, is a lovely shop and I always go in there on my weekly visits to Chester. I have bought many of their lovely and unusual items, all at extremely fair prices. I bought... See more

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Rated 5 out of 5 stars

I came across this shop when I was in Iceland, loved it! So many things I wanted to buy, so started searching to see where they were based in the UK - Now that a shop has opened in Manchester I'm a re... See more

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Rated 5 out of 5 stars

Cork store... always fantastic friendly staff, super helpful, well organised and tidy store. I wish there was more space given to home wares than children’s collection but that’s just my personal view... See more

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4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 48 hours


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Rated 5 out of 5 stars

Amazing customer service

It was so easy to find everything I wanted online, check out and pay. Delivery was fast and efficient, and most of all everything was well packaged. One of my items was made of glass and unfortunately damaged, but I contacted customer support and was issued a refund straight away! Such amazing customer service, just another reason to love this shop!

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

The customer service is abysmal

The customer service is abysmal. Do not order any large purchases from this company. They have no telephone number so the only way to contact them is via email, which they take at least 24 hours to respond to, meaning that issues are laborious to resolve and in my case, like I have now read many others’ also, the issue was not resolved.

I ordered a total of 3 dining chairs from sostrene. The first was store bought and a the second web bought to match the first one. However, despite being labelled with the same product name, the fabrics were entirely different, so the first chair was returned to store with no issues and a third chair was bought online to match the second. However, after assembly, the two chairs were different heights and this was evidently due to differences in the shape of the chair - the sides were wider in one chair which made that chair shorter. I raised this and there have been almost 20 emails back and forth regarding this. They first advised to send photos of the assembly, specifically how the legs were assembled. We obliged and they suggested to change the positioning of the screws. We obliged again and they advised it’s likely mismatched because one chair was store bought (which was not the case and herein lies another issue with the service which is that the email chain is not read in its entirety so I have had to repeat myself on several occasions). They have never suggested a solution, never offered to send a replacement, no compensation has been offered and this is absolutely shocking to me. We are busy professionals kitting out our first home and this silly and trivial issue has taken significant time out of our lives for an extremely disappointing outcome (which is no outcome at all). I strongly urge you NOT to purchase from this company as the customer service is pretty non-existent. I am absolutely appalled by this company and I will not be recommending to any friends or family. I will be returning these chairs to the store now and I’m hoping that will at least go smoothly as talking to an actual staff member in person will be infinitely easier than dealing with these people online. They should be ashamed of this awful service and having read other reviews it looks like a repeated occurrence. Awful awful do not buy.

October 30, 2025
Unprompted review
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Reply from Søstrene Grene

Dear Tammy,

Thank you for your enquiry and feedback. We are sorry to hear that this has been your experience being in communications with us. We will take that heart and you are of course welcome to return in the store.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

I ordered cookie cutters they are cute…

I ordered cookie cutters they are cute perfect and I can’t wait to use them. The metal cutters with handles are beautiful.

October 30, 2025
Unprompted review
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Reply from Søstrene Grene

Dear Jan,

Thank you for your enquiry and kind words. We are delighted to hear that you enjoy the products.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

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Rated 5 out of 5 stars

Beautiful items and great website

Beautiful items and great website. Well packed and delivered quickly. Thankyou.

October 21, 2025
Unprompted review
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Reply from Søstrene Grene

Dear Lesley,

Thank you for your enquiry and kind feedback. We are delighted to read your positive message regarding the experience.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Rated 2 out of 5 stars

lovely store BUT bad customer service…

lovely store BUT very arrogant employees!!
I went to the store this evening to look for a specific item I saw online. I couldn't find it; therefore, I went to the employee to ask for help. I approached her, saying "sorry..." She immediately stopped me, put her hand up (stop sign) and continued walking. I was shocked, confused, angry... I NEVER HAD SUCH DISRESPECTFUL BEHAVIOR FROM STORE EMPLOYEES until this evening, I am still in shock...

October 28, 2025
Unprompted review
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Reply from Søstrene Grene

Dear Dounia,

Thank you for your enquiry and feedback.
We are deeply sorry to read this. We wish for all visits to our stores to be a lovely experience. You are more than welcome to contact us via email with further information so we can direct the feedback to the relevant department and team.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Rated 1 out of 5 stars

No help from Sostrene…

I cant collect my package because of a missing collection and QR code. And Sostrene doesnt want to contact DHL to provide me with a it .DHL tells me to contact Sostrene for help and so i am stuck. Its at the parcel shop but i need a code to collect it. The owner told me so.

I written Sostrene several times but they keep refusing to do their part. Have asked for a refund now as i wont be able to collect my package. Its frustrating when you dont get the help you ask for. When you on your side have tried everything to get your package.. They just dont help.

October 29, 2025
Unprompted review
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Reply from Søstrene Grene

Dear Valerie,

Thank you for your enquiry and feedback.
We have been in contact with you several times and tried to assist you. We have also been in contact with DHL.

We have never heard that a QR is a requirement for picking up a DHL parcel. And DHL has also confirmed this and we sent you documentation for this.
Bringing a valid ID is sufficient. No QR code is needed.

Kindest regards
Søstrene Grene

Rated 3 out of 5 stars

Led Xmas cottages not supplied with batteries.

I bought two led xmas cottages in the Richmond store. They do not come with the required batteries. It would have been nice if the shop assistant had pointed that out. The required batteries are the small disc kind and very fiddly to install. I checked on line where it does note batteries not included but it says requires one battery when in fact it needs two and you need the tiniest screwdriver to access the battery port.

October 27, 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Elaine,

Thank you for your enquiry and feedback.
We will make sure to pass this on to the relevant department.
We wish you a lovely day.

Kindest regards
Søstrene Grene

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Rated 5 out of 5 stars

Wonderful quality at amazing prices

Wonderful quality at amazing prices, beautiful colours, fantastic designs, items arrived quickly and very well wrapped, I look forward to shopping here again

August 27, 2025
Unprompted review
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Reply from Søstrene Grene

Dear Katrina,

Thank you for your enquiry and positive message. We are delighted to hear that the experience lived up to the expectations.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Great experience with my online order

Great experience with my online order. All items as shown on the website. Lovely presentation. Delivery from Denmark took a little while but not too long.

October 6, 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Miranda,

Thank you for your enquiry and kind words. We are delighted to read this.
Thank you for taking the time to write us.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

The products were true to their images

The products were true to their images. Great quality, carefully and beautifully packaged and , importantly, eco friendly. I would thoroughly recommend this company with their attractive pricing and their ethics.

October 25, 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Caroline,

Thank you for your positive feedback - we are delighted to read this.
Thank you for taking the time to contact us.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

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Rated 5 out of 5 stars

Lovely products received

Lovely products received, they are good quality and are just as shown and described on website. Arrived quickly as well.

October 23, 2025
Unprompted review
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Reply from Søstrene Grene

Dear H Wroe,

Thank you for your enquiry and kind message. That makes us so happy to read - wonderful feedback.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

A wonderful find

A wonderful find, Sostrene Grene always deliver charming and beautiful items, packaged with Love. I like the company ethic and affordable prices and nice quality. Everything feels Good. xxx

October 22, 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Jessamine,

Thank you for your enquiry and positive feedback.
This makes us so happy to read. Thank you for taking the time to write us.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

I hadn't heard of this company before

I hadn't heard of this company before, but thought I'd give it a go, as my daughter had spotted an advent calendar that she liked the look of. I went down a rabbit hole of Christmassyness, and ended up with wrapping paper, ribbons, little ceramic houses and metal pine cones, because it was all such a good price! The box arrived today, and everything looks lovely, so I'm glad I took the chance.

October 22, 2025
Unprompted review
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Reply from Søstrene Grene

Dear Sinead,

Thank you for your kind message and feedback. We are really delighted to read this review about your experience. Thank you so much.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Cute items

The speed of delivery,unique packing and cute items

October 21, 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Susan,

Thank you for your enquiry and kind message. We really appreciate this. Thank you for taking the time to write us.
We wish you a lovely day.

Kindest regards
Søstrene Grene

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Rated 5 out of 5 stars

I first came across this shop in Bergen…

I first came across this shop in Bergen in Norway. Fell in love with the products and atmosphere. Then slowly shops began to appear in UK. Now I have found them very close to home and love going in to browse and find very unique good value items

October 11, 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Elaine,

Thank you for your enquiry and kind feedback. We are delighted to read this positive message.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Great quality

This company really surprised me with the excellent quality of the glass jar I bought. For the price it’s remarkable.

October 14, 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Joy,

Thank you for your enquiry and kind feedback. We are delighted to hear that you are satisfied with the products. Thank you for taking the time to write us.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Such beautiful items

Such beautiful items. So much care goes into the packaging too, to make sure everything arrives in perfect condition. Can’t wait to order more from this company!

October 13, 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Stacey,

Thank you for your kind message and feedback. That makes us so happy to read.
We look forward to sending an order your way again in the future.
We wish you a lovely day.

Kindest regards
Søstrene Grene

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