They have deliver a remote that doesn't work. Beside they are asking to return it to them in China while paying the fees myself! They are a bunch of scammer. I hardly recommend not dealing with them
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Strange or rather exciting a company :) You place an order for a chosen R/C, you pay in UAH, receive e-mail about payment, but nothing about your order. You ask them in Messenger chat, you receive ans... See more
Company replied
Ordered SONY STR-DB930 REPLACEMENT REMOTE CONTROL My experience has been really pleasant, got my remote within 7 days Amazing service remotes works fine cant be more happier. Once again woul... See more
Company replied
I recently ordered two Television remote controls online from Remote-World. com in Senzen, China. Delivery was slightly delayed due to the effect Covid-19 was having on the Christmas postal ru... See more
Company replied
Company details
Information provided by various external sources
Dear customer! We want to assist you in finding the replacer for your original remote control. You can search original remote control in the search form on the left. Just fill in quantity, and push Add to card . Proceed to check out or continue shopp...
Contact info
Shenzhen, China
- +48 226022624
- remotes@remotes-world.com
- remotes-world.com
Replied to 20% of negative reviews
Typically takes over 1 month to reply
They have deliver a remote that doesn't work
They have deliver a remote that doesn't work. Beside they are asking to return it to them in China while paying the fees myself! They are a bunch of scammer. I hardly recommend not dealing with them
Service was fast & friendly
Service was fast & friendly. The remote works perfectly with the radio that I have had for several years.

Reply from Remotes World
Replacement remote control for Audio…
Replacement remote control for Audio Pro ADDON T10 was ordered 15th of March 2025 and recieved 22th of april. The product saved my T10. I am very happy :-)

Reply from Remotes World
The remote works perfectly
The remote works perfectly. It did seem to take a little while to receive but I did receive it in perfect condition.

Reply from Remotes World
After waiting over 2weeks for my remote…
After waiting over 2weeks for my remote with emails in between from remote world apologising for the delay, well it arrived cracked and broken, I sent a photo and again a lot of apologies back from them. They said they’d sent me a new one and refund me in full. Well on the 3rd day after that email my new remote just arrived 15 mins ago, and I’ve just tried it on my telly and it works.
I really want to thank remote world for their great customer service as they kept in contact all the time and true to their word.

Reply from Remotes World
Great store!!!
Great store, very fast delivery! The product I bought works perfectly! And although I made a mistake with the address (Australia instead of Austria) I was able to correct it by email and the product arrived at the correct address!!!! An absolutely TOP seller!

Reply from Remotes World
Worked right out the box
Bought this for my reference 20 pre-amp. Worked right out of the box. Service is top notch as they responded right away when I asked if I could program the remote to control my old Sony DVD player as well. They sent me instructions right after I provided them with the make and model.

Reply from Remotes World
Great all around experience with Remotes World
I was so grateful to Remotes World for not only having the very unusual remote replacement we needed, but also for the extremely helpful and detailed tech help. I wasn't able to get the new remote to connect to our box at first, but the super responsive tech help provided me with detailed instructions and visuals. It works like a dream now. Fantastic all around service from Remotes World!

Reply from Remotes World
Item was as described
Item was as described, works great, fast shipping.
Thanks

Reply from Remotes World
Great product and service
I have a NAD D3020 amp and the one thing I have found frustrating is the NAD controller which is very poor. The remotes world alternative is fantastic and feels much more official than the NAD controller! At first it didn't work but remotes world had the problem sorted within 30 minutes with clear instructions

Reply from Remotes World
After sale assistance.
I couldn't pair the remote at first but with the assistance via emails now works fine.
Very good customer service.

Reply from Remotes World
The remote did not work at first
The remote did not work at first, but they followed upon it and now it is working. Can't complain

Reply from Remotes World
Very poor product.
I ordered a remote for a Cambridge audio tuner amp, I now have multiple ways of adjusting volume, access to 4 of the 5 FM presets, (no access to am), and 3 mute buttons. I still have to get up to turn the radio off, as the power button does not work
Best service
The customer service is extremely well prepared, competent and professional!
Thanks für the nice remote and the service!

Reply from Remotes World
Programming confusion
I had some confusion with programming the remote but they helped me out by giving directions which worked in the end.
Quite happy.

Reply from Remotes World

Reply from Remotes World
Glad to know that this business was…
Glad to know that this business was selling the perfect remote for my old tv.

Reply from Remotes World
Solved
Remote did not work for my unit. I was eventually refunded after some back and forth.

Reply from Remotes World
Enough patience to help the custumer
They gave me a method and enough answers to let it work

Reply from Remotes World
Excellent and quick service.Great…
Excellent and quick service.Great follow up. Very good product.The best in class.

Reply from Remotes World
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







