reifendirekt.at Reviews 11,154

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the company for its swift delivery service and competitive pricing. People appreciate the user-friendly website that makes ordering straightforward. However, some consumers have expressed concerns regarding the ordering process, citing issues with the homepage. A recurring theme in the reviews is the difficulty in reaching customer service, with reviewers reporting long wait times and unresponsiveness through various channels. While many are pleased with the delivery speed, others have experienced delays and a lack of communication regarding their order status.

Based on these reviews

Rated 4 out of 5 stars
Invited

Positive: - Easy ordering, quick delivery. - Easy return, including pick-up. Negativ: - You can't get in contact with the customer support. Neither by phone, nor by chat. Don't get any react... See more

Company replied

Rated 4 out of 5 stars
Invited

Very fast delivery but the communication with business partners should be improved in a way that they are also informed about the direct delivery.

Company replied

Rated 3 out of 5 stars
Invited

I was very satisfied with the ordering process and the delivery from reifendirekt. Everything went smoothly and efficiently. However, the tire I received has a DOT number of 1624. While the service... See more

Company replied

Rated 3 out of 5 stars
Invited

Second time, i bought tires. Bought times, get a Massage, your fright is not complet. No way to send a Mail back, to ask what happens. Few days later, the delivery arrived complet and in time. Ever... See more

Company replied

Rated 5 out of 5 stars
Invited

Perfect ! Wrong dimension ordered first ! After calling (the only negative: after 50 min waiting) very friendly conversation! Change and reimbursement without extra costs in 5 days !! Thanks ! P... See more

Rated 5 out of 5 stars
Invited

I got both tires delivered on different dates but always got informed about what is going on..

Rated 2 out of 5 stars
Invited

Tried to cancel my order since the stated "2-3 days to delivery" turned into 2+ weeks. Went through their automated cancellation process (which is a bit bumpy), stuff got delivered anyways. No respons... See more

Company replied

Rated 5 out of 5 stars
Invited

Everything fine. Good webshop. Operational fast. Delivery one week to Austria. Would order again.

Rated 2 out of 5 stars
Invited

No update on status for 5 weeks. usually delivery should be done in one week. no possibility to reach support. I am only giving two stars because the delivery arrived finally.

Company replied

Rated 5 out of 5 stars
Invited

This was my second order from reifendirekt and there is nothing left to say than that everything was perfect.

Company replied

Rated 5 out of 5 stars
Invited

everything from the initial order to the delivery went smooth. reifendirekt sent mails at every step of the way. it couldn´t have been better!!!

Company replied

Rated 3 out of 5 stars
Invited

Too long delivery time almost two weeks, to be fair it was at the start of the season, usually delivery within a week, tires themselves are fine, not too old.

Company replied

Rated 5 out of 5 stars
Invited

Bought winter tires for my wife car. All information relevant for the correct selection of the appropriate wheels available at the online shop. Fast delivery, good communication, very reasonable p... See more

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Rated 5 out of 5 stars
Invited

The tires where quick delivered. They run great. Just as note DPD delayed the delivery by 3 days because of not enough room in the car.

Company replied

Rated 5 out of 5 stars
Invited

Fast delivery, price, production of car tires from this year. Everything was perfect.

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Rated 5 out of 5 stars
Invited

Everything went fast and easy, from selection to order to delivery. This.

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Rated 5 out of 5 stars
Invited

The tires were delivered earlier than expected, and good prices for them compared to other websites!

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Rated 5 out of 5 stars
Invited

Bought from Reifen Direkt for the third time. Price and delivery are excellent!

Company replied

Rated 2 out of 5 stars

Do not buy from them! They lure you with small prices, then they make you wait two weeks for your order and say it's not in stock. I did get my money back so I am giving two stars

Company replied

Rated 5 out of 5 stars
Invited

Everything was super quick and easy. I will definitely book again with them.

Company replied

Rated 5 out of 5 stars
Invited

it worked out fine - the right tires where delivered in time, price is good, thanks to your crew Mike Stuckey

Company replied

Rated 5 out of 5 stars
Invited

Tires were delivered efficiently, good tires, at good price.

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Rated 5 out of 5 stars
Invited

Ordered second time already, again happy with the product and the fast delivery!

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Rated 5 out of 5 stars
Invited

The price was amazing and the product was good. We ordered 4 rims with tires on it and everything fit perfect.

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Rated 5 out of 5 stars
Invited

Easy website for choosing (comparison function). Good price. Quick delivery.

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Rated 5 out of 5 stars

Price was extremely fair. Ordering was uncomplicated. Payment was easy. Follow up communication was great. Delivery was even sooner than anticipated. All in all, this purchase experience cou... See more

Company replied

Rated 5 out of 5 stars

actually i'm planning to make a day off on the scheduled delivery and their's a surprised call that delivery is on the way ..never expected that come 2days earlier.. a big Thanks

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Rated 5 out of 5 stars

Very gut services, but I will appreciate more if you can have somewhere written on the site, the transport approximation time.

Rated 5 out of 5 stars

I was very pleased with the speed of delivery, the price of the goods and overall quality of the service. Thank you!

Rated 5 out of 5 stars

Quick and easy. The tire fitting partner was also good. Prices as mentioned on the website. Overall a good experience

Rated 5 out of 5 stars

Online Ordering System simple and delivery to Austria within a few days without any additional charge - excellent.

Company replied

Rated 5 out of 5 stars

"not so easy" to order (troubles with the homepage), but fast delivery

Company replied

Rated 5 out of 5 stars

A very good and prompt service, I will order my next pneus here too.

Company replied

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Company details

  1. Tire Shop
  2. Car Accessories Store
  3. Wheel Store

About reifendirekt.at

Written by the company

Reifendirekt.at ist Ihr persönlicher Online-Spezialist für Reifen aller Marken und Größen. Finden Sie die passenden Reifen für Ihr Fahrzeug in einer einzigartig großen Auswahl – ob Kleinwagen, Limousine, Motorrad oder Leicht-LKW, hier finden Sie immer die richtigen Reifen zu günstigen Preisen.

Schnelligkeit ist die Stärke von Reifendirekt.at: direkt aus dem Internet auf die Straße. Selbst in den Hochsaisonen im Frühling und Herbst sorgt dieser Online-Reifenhändler dank seines großen Lagerbestands für ständige Verfügbarkeit.

Reifendirekt.at bietet eine außergewöhnlich breite Auswahl an Reifen und Autozubehör in verschiedenen Produktkategorien, wie zum Beispiel:

Die Delticom AG, die Reifendirekt.at betreibt, gehört zu den Pionieren des Online-Reifenhandels und betreibt Online-Shops in über 40 Ländern. Seit der Jahrtausendwende 1999/2000 bietet das Unternehmen ein breites Sortiment an Reifen online an.

Dank eines umfangreichen Netzwerks von Montagepartnern können Kunden ihre neuen Reifen bereits bei der Bestellung direkt an eine professionelle Montagewerkstatt senden lassen.


Contact info

3.6

Average

TrustScore 3.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 24 hours


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Rated 2 out of 5 stars
Invited

Not the right delivery date

Not the right delivery date. It came 4-5 days later.

May 21, 2025
reifendirekt.at logo

Reply from reifendirekt.at

Dear Corrado Foscht,

We would like to sincerely apologize for the inconvenience you have experienced. We understand that this was inconvenient for you and are very sorry that we were unable to meet your expectations.

We have taken note of your criticism as we are continuously working to improve our services as customer satisfaction is our top priority.

Thank you for your patience. Should you have any further questions, please do not hesitate to contact us.

Yours sincerely,

Reifendirekt Team

Rated 3 out of 5 stars
Invited

Second time

Second time, i bought tires. Bought times, get a Massage, your fright is not complet.
No way to send a Mail back, to ask what happens.
Few days later, the delivery arrived complet and in time.
Everthing was ok, but my nerves.

May 19, 2025
reifendirekt.at logo

Reply from reifendirekt.at

Dear Andreas,

We would like to sincerely apologize for the inconvenience you have experienced. We understand that this was inconvenient for you and we are very sorry that we were unable to meet your expectations.

We have taken note of your criticism and are continuously working to improve our services as customer satisfaction is our top priority.

We thank you for your patience. Should you have any further questions, please do not hesitate to contact us.

Best regards
Reifendirekt Team


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Rated 5 out of 5 stars
Invited

Perfect

Perfect !
Wrong dimension ordered first !
After calling (the only negative: after 50 min waiting) very friendly conversation!
Change and reimbursement without extra costs in 5 days !!
Thanks !
Ps: more phone operators…..😊

May 9, 2025
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Rated 1 out of 5 stars
Invited

An April Fool‘s Trick

I‘m customer for about more than 20 years, I suppose. All worked well except last time. I ordered 4 Nankang Econex 205 55 16 for 148,93 at the beginning of April, after two weeks I got the information that they are not available, therefore I ordered 4 Falken Sincera 205 55 16. They were delivered after a few days to a garage which is no longer Partner of reifendirekt. So I had to pick up the tyres and bring them to another garage to mount them and fix them, which was more expensive. After the montage, on the same day I got an e-Mail that the 4 Nankang tyres will be delivered the next day. I was very very angry because I was told not available.
So I phoned Reifendirekt to cancel this delivery, which was really hard work and exhausting, because I was in the queue for two hours. Finally I managed it. Next time I will buy the tyres at the next garage, pay 20€ more for 4 tyres, but save nerves and much time.
F. Simonis

May 8, 2025
reifendirekt.at logo

Reply from reifendirekt.at

Dear Friedrich SIMONIS,

We would like to sincerely apologise that your experience with our service did not meet your expectations, please be assured that we take your matter very seriously and are already working to find a solution. We will contact you shortly to offer you a specific solution and ensure that your concerns are fully addressed. Thank you for your understanding and patience in this matter.

Yours sincerely,
Reifendirekt Team

Rated 5 out of 5 stars
Invited

Rated 5/5

good prices, well organized web, correct communication, extra discounts

May 6, 2025
reifendirekt.at logo

Reply from reifendirekt.at

Dear ST,

We would like to thank you very much for your positive feedback. We were very pleased to read your kind words. We will do our best to ensure that you are satisfied with your next order.

We hope you continue to enjoy shopping in our store.

Yours sincerely,

Reifendirekt Team

Rated 5 out of 5 stars
Invited

Can recommend

Fast shipping, delivery on-time, good prices…

May 4, 2025
reifendirekt.at logo

Reply from reifendirekt.at

Dear THOMAS KAISER,

thank you for your feedback! We’re thrilled to hear that you had a positive experience with our fast shipping, on-time delivery, and competitive prices.

We greatly appreciate your recommendation and look forward to serving you again in the future!

Best regards
Reifendirekt Team

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Rated 5 out of 5 stars
Invited

good

good, cheap, fast

April 30, 2025
reifendirekt.at logo

Reply from reifendirekt.at

Sehr geehrte Frau Barbara,

vielen Dank für Ihre positive Nachricht. Wir haben uns sehr darüber gefreut. Auch bei Ihrer nächsten Bestellung werden wir alles für Ihre Zufriedenheit tun.

Weiterhin viel Freude beim Einkauf in unserem Shop.

Rated 3 out of 5 stars
Invited

I was very satisfied withEfficient Delivery, Older DOT Date the ordering…

I was very satisfied with the ordering process and the delivery from reifendirekt. Everything went smoothly and efficiently.

However, the tire I received has a DOT number of 1624. While the service was excellent, this older DOT date is the reason for my 3-star rating.

April 24, 2025
reifendirekt.at logo

Reply from reifendirekt.at

Dear Thomas G.,

thank you very much for your feedback and for taking the time to share your experience with us.

We're pleased to hear that you were satisfied with the ordering process and the efficient delivery — it's always our goal to ensure a smooth experience for our customers.
We exclusively offer brand-new tires from current production. However, since the tires are dispatched directly after your order depending on availability from various warehouses across Germany, the specific DOT number of a given tire cannot be determined in advance due to system constraints.

Please note that, over time, proper storage can actually improve certain material properties. This is because the rubber compound in the tires continues to cure and is not immediately exposed to the stresses of road use. According to the BRV (German Tire Retail and Vulcanization Trade Association), tires are considered "factory-new" for up to 3 years and "new" for up to 5 years, provided they have been stored correctly.

We appreciate your honesty and your 3-star rating, and we hope to welcome you again in the future under even better circumstances.

Kind regards
Reifendirekt Team

Rated 1 out of 5 stars
Invited

I ordered 4 new tires from you

I ordered 4 new tires from you. 3 are from Poland, manufactured in 2024. And 1 tire is from France, manufactured in 2025. Why is this?

April 25, 2025
reifendirekt.at logo

Reply from reifendirekt.at

Dear Mert Gümüs,

thank you for your inquiry.

We have warehouses both within and outside of Germany, which allows us to offer a wide range of tire options. Due to the distribution system and availability across our various locations, it is possible for tires from different countries to be part of the same order.

In your case, the three tires from Poland were manufactured in 2024, and the one tire from France was manufactured in 2025. Rest assured, all of our tires meet the same high-quality standards and are stored properly until they are shipped.

We appreciate your understanding, and if you have any further questions or concerns, please feel free to reach out.

Best regards
Reifendirekt Team

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