Randox Laboratories Reviews 207

Paid for Tasso device and it didn’t work, customer support not responding to sort it out. £45 quid spent for nothing, scam company.

Scammer company

Terrible service. They are scammers don't waste your money. They claimed my test wasn't registered when it was and expect me to pay for a second one or go get a free test at the lab. Looks like they are trying to get foot traffic into their labs so they like about test being unregistered or not enough blood.

Avoid at all costs - the tests are completely inaccurate. I did the Everywoman test. The second part of that test came back with results completely out of whack. I had emailed customer support. Nobody replied until I spent one hour on the phone to chase them again about this. Finally they relented and agreed to do the correct test (having admitted the blood sample was kept outside the fridge too long). The results had scared me SO MUCH. But Random didn't care. I went to do the test again. However they now sent me the link to the previous WRONG results again. And I don't have the correct results. They also called me and told me the urine sample was not refrigerated. So I had to come back and that a urine sample for the THIRD time because they had messed up the previous tests. If you want the stress, anxiety and the incorrect results - this is the place for you!

Absolutely terrible! I ordered a simple vitamin D test which took over a week for me to receive the kit. I sent the kit back using their packaging and a week later still nothing. I have called them twice (on hold for over 40 minutes) to be told they will respond to me via email. Which they never do!
Today I have received an email stating that they have passed my query onto the relevant department. DO NOT USE THIS COMPANY THEY ARE SHOCKINGLY BAD

Worst Customer Support in India. Never ever do any business with this Company. We have suffered.

If I could give them zero I would. My Urinalysis test results came back after a month!? Seriously? I waited a month just for a urinalysis test result! Very slow process, this is the worst!

The "swab date" on my report was wrong (different from what I entered for online registration). I could not take the flight I booked as I failed to meet the requirement. This company refused to refund (not even about any other compensation). This is the worst PCR experience I ever had so far.

Used Randox recently for 2 Fit to Fly Antigen tests for my children to enable a trip to Europe.

Bought online, collected locally. Completed the tests at home the day before and submitted via the easy to use app. They promised results within 3 hours, the certificates were returned in about 30 mins.

All in, a good experience and I would happily use them again.

Bought and paid for two PCR tests. Both completed, separate email addresses. Posted same box at same time. One test acknowledged and results provided, nothing at all on other. Customer care non existent. Just provided with new claim number every time, and no contact from them. Shocking company. Shocking service. Shocking customer care.

I previously left a review after being promised a full refund for unused pcr kits I was full of praise.
After 6 weeks the refund has not been processed they say the case is closed and are ignoring my follow up emails.

I have Emailed several times and waited for months with no response, regarding a refund.
They've effectively stole £50 from me.
When phoning (after waiting for over an hour), nobody ever answers.
Totally unacceptable business practice.

Due to various issues with the Randox app and faults with one of the tests, I am also still waiting for my refund for two LFL tests that the UK government did not accept any more for Day 2 tests.

I had to buy two new PRC tests and I am still waiting for my right to have my refund for two useless LFL tests and some excuses from their Customer Service for their bad support.

Avoid.

Opened my pre-departure LFT the day before flying to Amsterdam. The test cartridge had no QR code. Called them at 1pm, but Randox didn't get back to me until 8pm, at which time there was no opportunity to take another test somewhere else before the flight at 0730 the following day. Very poor response from my complaint e-mail. Will never use them again.
Received a refund for the test, but no recognition of the stress caused due to lack of test immediately before my flight - they didn’t seem to care at all, appalling customer service.

I called Bernadette Rigby at Customer Services today. I had patiently waited over 2 months for a refund to no avail. Bernadette promptly dealt with arranging the refund for me. Great to get someone these days who can actually deal with Customers efficiently.

I booked a PCR test in Galway Ireland for travel last week. My travel plans were cancelled so I emailed to cancel the appointment.

I assumed I would be charged anyways but just wanted to free up the slot if someone needed it.

I was surprised and very pleased when Charlotte at Randox emailed me to reconfirm the cancellation & to let me know the appointment fee would be refunded. It was later that week. It was lovely to be communicated with by a person rather than generic chat bot & an even more pleasant surprise to get refund when I only booked 3 days out and cancelled 2 days out.

Randox are not interested in providing any form of service, we had to change from a lateral fiow test to PCR test, paid for the PCR test and was assured we would get a credit for thr unused test if they were still in the sealed packets !! what a joke ripping people off is their way to make money, no refund, e mails never answered and letters never replied to. This company should be avoided at all cost

DO NOT USE THIS COMPANY
Despite being forced by the Competitions & Markets Authority to make major changes to their terms regarding refunds and address customer compensation for service failures, Randox think they can ignore customer requests that meet the criteria they have set down. The CMA are monitoring Randox compliance and advised me to contact Dept of Health to complain as well. DoH approved Randox to provide Covid-19 testing services
I used the banks Chargeback facility and Randox threw everything into fighting for the charges to be re-applied. These are charges for services they have not delivered. It's simple - that's theft !
They have screwed over a lot of customers, but this is one customer who isn't going to give up.
Randox - I'm coming for you and I am going to make sure you feel some pain for your shoddy business practices.
If anyone is in doubt, just listen to their recorded telephone message that outlines what they won't do and how inflexible they can be. Literally zero customer service and accountability.

Great people really helped us out well recommend 👍🏼👍🏼

I cancelled my order more than 1 month, Still I am waiting refund. I called them at least 5 times but I could not get any response yet. I will send my complaint to government. Do not trust them. Do not take any test from them..