Numerisfootwear Reviews 1,538

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the quality of the footwear, describing the materials as high-quality. People also highlight the stylish and unique designs, noting their versatility for different occasions. Many consumers are impressed with the overall aesthetics of the shoes. However, some reviewers report issues with their orders, such as delays and receiving the wrong size. Some consumers mention difficulties contacting customer service and express frustration with the return or exchange process, especially regarding items bought on sale. Others report discomfort with the shoes, despite liking their appearance. There are mixed opinions about the delivery service.

Based on these reviews

Rated 4 out of 5 stars

I’be first Made an order but got weeks of delay because it was out of stock. I do got really good contact with Numeris and recieved an replacement.

Rated 3 out of 5 stars

Received trainers in good time well packaged. They are well made, however, the sizes are not true to size. Ordered Size 9 and the fitting are wide fitting but my toes are at the end touching slightly... See more

Rated 3 out of 5 stars

Shoes are aesthetically good, but a lot uncomfortable. It says that you have NO customs and duties expenses in Europe that only applies for European Union not Europe so i had to pay extra 100e for sho... See more

Rated 3 out of 5 stars

I like the shoes, however unfortunately they are extremely uncomfortable (I even sized up and they are bigger than I usually wear lol). The rim around the shoe is hard hurts my toes. I got blisters... See more

Rated 5 out of 5 stars

Even though I wasn’t able to get my shoes because I left early. Customer assistance was still fantastic

Rated 2 out of 5 stars

Order: #84338. I Ordered with Express on July 18th to Germany. Its been 25 days, still no shoes after almost a month later. Still no tracking number provided, making it impossible to know where my ord... See more

Rated 2 out of 5 stars

Ordered shoes on the 1st on next day delivery, received an email saying my order was on its way. Have waited until this morning still nothing. contacted the customer service team to be informed that t... See more

Rated 2 out of 5 stars

Shoes came after 2 weeks but that is not my problem. The problem is that they are too big for me so I want to exchange the size (due to the sale they cannot be returned). So I tried to create a retur... See more

Rated 5 out of 5 stars

Contrary to the majority of reviews on here I actually had a great experience. Received my order 2 days after purchase, size was too big and style didn’t really suit me unfortunately. Returned the sho... See more

Company replied

Rated 5 out of 5 stars

I am really happy with my purchase from Numeris. Numeris footwear is a brilliant brand due to its high-quality material and niche designs. You get what you pay for and they are above the averag... See more

Rated 5 out of 5 stars

When i order the wrong size they were very understanding and gave me a refund and provided me with a size chart which gave me the opportunity to order the correct size. There customer service was a 5/... See more

Rated 2 out of 5 stars

We ordered these trainers on 29th Nov as an Xmas present for my son. They were too small even though his normal size 11. We have been emailing the customer service team (address off website) since 27t... See more

Rated 5 out of 5 stars

I got sent the wrong shoes. However, customer service was helpful and they were working with me. They responded pretty quickly and Naomi helped in the end by sending me the correct pair of shoes for c... See more

Rated 5 out of 5 stars

This has been a 5 month process..i ordered the shoes a size to big so i sent them back for smaller size..the new shoes were then sent to an insufficient address and was sent back to the sender.I’ve... See more

Rated 5 out of 5 stars

Ellie has been soooo helpful throughout my time contacting their team. She helped me find the right pair of numeris’ for me. I really appreciate all. Thank you numeris

Rated 5 out of 5 stars

Numeris have consistently delivered top quality shoes and I always receive compliments on them! I’ve ordered 4 pairs over the course of 2 years and I’ll continue to do so! Great brand!

Rated 5 out of 5 stars
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The service was excellent from start to finish. The team was professional, responsive, and went above and beyond to ensure everything ran smoothly. I appreciated the clear communication and the high q... See more

Rated 2 out of 5 stars

Quality and aesthetic level the pair is super beautiful and beautiful quality, on the other hand about the return it is a carnage! One month for a return, I asked to receive the same pair in a smaller... See more

Rated 5 out of 5 stars
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The whole service went good, it took just two weeks for the shipping, they answered my questions right away, so know buying again from numeris

Rated 2 out of 5 stars

Recived the shoes swiflty that was great, but they were too big so returned them, again no issue there. Had email to say recieved (26/06) so i was awaiting a refund. Then I read that anything bought i... See more

Company replied

Rated 5 out of 5 stars

Excellent service and experience throughout. Bought a shoe that looks superb, but had difficulty cos of my wide feet and the style of shoe and they followed through with the returns process and refund... See more

Rated 5 out of 5 stars

The item I ordered arrived perfectly on time and in perfect condition. After I ordered the wrong size, they were very helpful in allowing me to return the item and, if I wanted, to get a refund.

Rated 5 out of 5 stars

I purchased a Shoe over my size and gurú accepted the exchange for one smaller. The only critique is the long process.

Rated 5 out of 5 stars

Numeris Footwear - Spoke with the team at their Manchester pop up event, it was brilliant!! Really engaging with their clients. Great quality shoes and customer service. Would definitely recommend.... See more

Rated 5 out of 5 stars

I had a fantastic experience with Naomi at Numeris Footwear! She was incredibly helpful and responsive throughout my exchange process. Naomi ensured that everything was handled smoothly and kept me... See more

Rated 5 out of 5 stars

I had an issue with my original order due to a stock problem, but the customer support team was helpful and responsive. They refunded my order without hassle and offered me a discount for my next p... See more

Rated 5 out of 5 stars

Just received my pair & the quality is amazing ! Worth every penny . Love how you can style these up or down . Essential for any wardrobe & they look even better on feet . Will be ordering more 🔥

Rated 5 out of 5 stars

I accidentally returned my International order to their UK address where it got held in customs. After back and forth e-mailing with the parcel service there was no clarity on where the package was. D... See more

Rated 5 out of 5 stars

Amazing trainers Very efficient and excellent service i like that you have the option of a refund or exchange if something is not right. Wish you didn’t have to pay for returns but at least its gua... See more

Rated 5 out of 5 stars

The shoes themselves are fantastic—super comfortable, stylish, and exactly what I was looking for in terms of quality. I was really happy with the product! However, I did need to exchange them fo... See more

Rated 4 out of 5 stars

I think the shoes are amazing and have no complaints other than the price, which I think is a bit too high. Otherwise, the shoes are great. I do have a complaint about returning or exchanging shoes. I... See more

Rated 5 out of 5 stars

I ordered 3 pairs of trainers from Numeris and was really impressed. Delivery was super quick, the customer service team were friendly and responsive, and the shoes are genuinely great quality. They l... See more

Rated 5 out of 5 stars

I had a great experience with Numeris Footwear! The customer service was super helpful and quick to respond — they guided me perfectly through a size exchange and made the whole process really sm... See more

Rated 5 out of 5 stars
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I had a very positive experience with this company. The staff were punctual, polite, and very professional. Everything was done quickly and with great attention to detail. I especially appreciated h... See more

Rated 4 out of 5 stars

I ordered my shoes from Numeris on July 18, 2025. While the delivery has taken longer than I initially expected, the communication throughout the process has been excellent. The seller always rep... See more

Rated 5 out of 5 stars
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I absolutely love NUMERIŚ! 🖤 Their designs are unique, clean, and effortlessly cool — you can tell there's real attention to detail and creativity behind every pair. The quality is amazing, and... See more

Rated 5 out of 5 stars

I’ve tried countless shoe brands over the years, but Numeris truly stands out. From the moment I put them on, I could feel the difference — the comfort is next level. The cushioning and arch support... See more

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3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 2 weeks


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Rated 1 out of 5 stars

Horrible service

Making the same review as one has done previously, as I am experiencing the same issues, but with exchanging my item this time instead of a refund.

I have returned my order and even paid the shipping costs for an exchange. Since then, no update, no refund, and no reply at all.

Numeris completely ignore their customers. This is absolutely unacceptable and unprofessional.

Everything was returned properly and in accordance with their return policy. They do not seem to care so be warned — if you order from Numeris, don’t expect any service or communication.

If I don’t hear back soon, I’ll also be filing a formal complaint and contacting my payment provider to resolve this.

October 27, 2025
Unprompted review
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Rated 5 out of 5 stars

I had a great experience with Numeris…

I had a great experience with Numeris Footwear!
The customer service was super helpful and quick to respond — they guided me perfectly through a size exchange and made the whole process really smooth.
The shoes are high quality, comfortable, and stylish. I’ll definitely buy from them again.

Highly recommended!

October 20, 2025
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Rated 1 out of 5 stars

Never heard back, not serious

Ordered shoes for my son, but they were too large. I sent them back and asked for a size smaller, never heard back anything, lost probably 250 swiss Francs. Keep your hands off, this is not serious.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

When i order the wrong size they were…

When i order the wrong size they were very understanding and gave me a refund and provided me with a size chart which gave me the opportunity to order the correct size. There customer service was a 5/5.

September 15, 2025
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Rated 4 out of 5 stars

Good service

I’be first Made an order but got weeks of delay because it was out of stock. I do got really good contact with Numeris and recieved an replacement.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

The shoes themselves are…

The shoes themselves are fantastic—super comfortable, stylish, and exactly what I was looking for in terms of quality. I was really happy with the product!

However, I did need to exchange them for a different size, and the customer service response took longer than I expected. It was a bit frustrating waiting to hear back, and the whole exchange process could definitely be faster and more efficient.

That said, once everything was sorted, the replacement came and fit perfectly. Great product overall, just wish the support experience matched the quality of the shoes.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM HERE, SCAMMERS

I placed my order on the 15/09/25 and it is now 02/10/25. I was told 2-4 days when ordering, I enquired about this after 5 and they claimed the warehouse was very busy. A week later I emailed again saying I just want the order cancelled and refunded which they claimed wasn't possible as my order was being sent out that day. It has now been nearly 3 weeks and they are ignoring my emails. I don't know what I am supposed to do s these cost £190 which I cannot afford to lose. Has anyone got any advice, mine would be NEVER ORDER FROM NUMERIS FOOTWEAR AS THEY ARE SCAMMERS.

September 15, 2025
Unprompted review

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