National Lighting Reviews 402

I ordered some light fixtures from the MAKAYLA range and they were perfect! Unfortunately, I had a decorator round who accidentally damaged the light but when I reached out to National Lighting custom... See more

Such brilliant customer service from these guys. I ordered a pair of lamps and after a few weeks one turns out to be faulty. The customer service was so helpful, and fast and have remedied the si... See more

It's been looking for the perfect light to finish a kitchen refurb. I contacted Customer service before purchase and got an tick response. On arrival, the light was everything I was looking for, until... See more

I went into the Bletchley branch today as i have been having issues in matching an old light fitting in our house. Brian Burrowes assisted me and I found his knowledge , his demeanour and how he... See more

Ordered online several months ago. I damaged the floor lamp shade and contacted customer service to ask if I could purchase a new one. This wasn't possible, but they sent me a whole new floor lamp fre... See more

Not only was the item which I bought very nice and good quality, also very reasonably priced. After delivery I realised that I had forgotten to order an accessary, this was quickly dispatched, unfor... See more

Made my first order with National Lighting on Thursday, received acknowledgement emails about the order and updates on the order. Next day the items were delivered in perfect order. I had no need to c... See more

The initial customer service in helping me to find and select a product was extremely helpful, and when there was a small issue with the product there was no quibble about sending out a replacement. T... See more

I emailed them regarding some failed lights that were still under warranty and was very impressed to receive a return email within less than an hour. Replacement lights were shipped out after verific... See more

I ordered a lamp over this the Bank Holiday weekend but due to internet issues ordered two lamps. Both lamps were delivered on Tuesday. I contacted the help desk and Sonia could not have been more hel... See more

Having purchased a wide range of lighting over the last two years because of their wide range, prompt delivery and very competitive prices I had cause to contact their help desk for the first time. An... See more

First time I’ve dealt with National Lighting even though I ran an electrical business for over 30 years. They dealt with my problem promptly and courteously. So refreshing to deal with actual people i... See more

The Mayala 5 light chandelier is perfect. It arrived promptly and packed extremely well, which was crucial to keep the delicate glass rods from breaking. The electrician had no problems fitting the br... See more

Ordered tracks and several led lights. Had slight problems with some lights but this was sorted by customer service very quickly and positive. I always think problems happen but it’s about how they de... See more

My lamps were damaged in transit. I emailed customer services informing them and that I had refused to accept the package i received a swift response my replacements would be with me Monday . They h... See more

I ordered a PIR exterior light, the product was as described and easy to install but didn't work as it should. This is where National Lighting came into their own! I sent a brief message describing th... See more

Ordered a lamp on Tuesday at lunchtime, arrived with me in Northern Ireland on Thursday, fantastic service and a great product at a very good price. Will definitely use again and no problem recomme... See more

Sadly the first set of lampshades that I received were damaged but a very prompt response from customer service meant that the replacements arrived the next morning. The new ones were perfect. I will... See more

I had a fantastic experience with customer service, thanks to Sonia! She handled my faulty product return quickly and professionally. From start to finish, Sonia kept me informed, made the process has... See more

When placing an order 5 of the items were out of stock online - Jennifer went above and beyond and organised a delivery from one of the stores that held stock. Very happy with the items bought and ex... See more

I agree - exceptional customer service from this company which was very much appreciated. E mails answered really promptly and very clear directions given about how to make a return (there was nothin... See more

I was blown away how knowledgable Tina was. I have never spoken to a sales representative that was so resourceful, and educated me so much about light/light fittings/ light switches to a level I never... See more

absolutely brilliant service from start to finish, lights ordered were exactly what we needed , delivered to site next day, unfortunately job did not go ahead and i needed to return for a refund, thi... See more

Go above and beyond Louise from customer service was kind, considerate and quick to sort out my mishap with the courier company. What a credit to your team, thank you Louise. The light was... See more

My order of patio lights was delivered very quickly. Unfortunately, there was a problem with them which I referred to Tina on the Helpdesk. She liaised with her tech team and, after some emails and ph... See more

Recently purchased an LED Flexline unit and found three of the LED's not working on the strip. Contacted the Helpline and within 3 days had a new replacement unit delivered. Thankyou National Light... See more

I ordered a couple of LED battens to improve the lighting in my garage. They were very competitively priced - and they arrived a couple of days earlier than predicted. Unfortunately one didn't work. B... See more

I bought an outdoor light almost a year ago and it has recently failed. I got in touch with National Lighting and they replied very promptly, offering to send a replacement and providing me with a man... See more

Purchased a light fixture which was missing a rubber washer. Sonia arranged for a replacement and all sorted quickly and without fuss! Outstanding aftersales support which is uncommon in today's worl... See more

Honestly the best customer service l have experienced in a long time. Sonia could not have been more helpful in supporting me getting a replacement light shade. Great product, great service. Will use... See more

I contacted national lighting for a replacement shade for a light I had purchased 3 years ago. They went above and beyond to help me with my request and the item arrived one day after placing the orde... See more

Bought 3 post light June of 2020 great product . Unfortunately I tried my light last weekend and one wasn’t working . My electrician couldn’t find an issue with the unit . I emailed National Lighting... See more

I had a poor experience at a local branch, but Louise at head office and her team were outstanding, the sorted it out no bother, took the time to call back , thank you guys for listening. Top marks.

Excellent customer service. There was an issue with delivery which was not National Lightings fault. I emailed them with my concern and received a reply immediately from Tina and also a telephone call... See more

I contacted customer service after one of my bollard lamps was damaged. At first the item was out of stock and was not listed on the website. Sonia was so helpful in sorting out a replacement light... See more

Great company to order from, not just for product and pricing, as there are many online electrical supply options online, but it was the service that stood out. Goods arrived quickly and well p... See more

Outstanding service from start to finish. Excellent advice given during the enquiry stage resulting in me placing an order. The time frame from ordering to delivery was as if ordering from Amazon. Qua... See more

Great initial service with product advice and delivery of items. When I reported a problem with one of the lights, it was replaced immediately and without question, the new one delivered literally th... See more

Excellent service with this company. First order went astray but after a phone call a replacement was issued and delivered very quickly. Call handler was efficient, polite and friendly and retu... See more

My bathroom LED light fitting failed after six months of use. I called customer service and reported the fault. My new, free of charge replacement fitting was delivered two days later. The professiona... See more

I order on line two carriage lights for my front door, from National Lighting.co.uk. Only one arrived on 03/12/2020 so I telephoned the company, easy to get through, and told them of the shortage. T... See more

Excellent experience, order arrived very quickly. One of the parts I ordered was faulty due to manufacturer flaw, so I emailed them with a photo. They apologised (although not really their fault) a... See more

I bought an integrated led track light with a 2 year warranty. 18 months in it failed and National Lighting sent a replacement immediately no quibbling.

A product had a small piece of damage that would make it unsafe to use. Great customer service in offering a refund or replacement and I went for the latter and it has been sent next day delivery. Pe... See more

Excellent company to deal with , wanted a specific lamp base and it was around £35 cheaper here, ordered it and it was promptly delivered with tracking details etc a few days later , nicely packaged a... See more

This company gives truly excellent service. I ordered the wrong type of lights, entirely my mistake. I discovered my error a couple of weeks later, called and a return and refund was agreed without he... See more

Julia and Louise were both wonderful trying to sort out my delivery with Fedex. It took about 5 days before Fedex delivered it to a pick up point. In fact Julie went as far as organising a replac... See more

Just wanted say how impressed I have been in dealing with your company The product and delivery were great and although we did have a small issue this was resolved with a replacement delivery the v... See more

Recently started using National lighting for my business purchases, Matt went above and beyond in helping me choose the right lighting solutions for my jobs! Super speedy delivery service, can’t faul... See more