Modavo Reviews 91

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of their purchases. People highlight concerns about the substandard quality of the products received, which often fail to match the online advertisements. Consumers report issues with their orders, such as receiving incorrect items or being charged for products they did not order. Many reviewers also express frustration with the refund process. Individuals mention difficulties in obtaining refunds or encountering unexpected return shipping costs, particularly to China. Furthermore, several consumers report negative experiences with the company's website, citing misleading information or a lack of transparency regarding return policies and product origins. Finally, a significant number of reviewers report negative experiences with the delivery service.

Based on these reviews

Rated 1 out of 5 stars

Movado Watch Store online has poor customer service. My wife gave me a self winding watch from online store. It quit working before a year. We contact them through web site email. There recommendatio... See more

Rated 1 out of 5 stars

This company is a terrible scam, will send you the cheapest material that looks nothing like the picture, you will find better quality from shein; it’s made in china anyway from worse materials than s... See more

Rated 1 out of 5 stars

What a scam! They call themselves Modavo US but once you receive your package you will have to pay to ship the item back to china if you want to return it: the website makes it sound the returns are s... See more

Rated 1 out of 5 stars

NEGATIVE STARS SHOUKD BE AN OPTION Ordered the “It” bag Horrifically cheap quality for $60 It looks like a bag you would maybe pay $10 for On Temu-notably my Temu purchases have been better qualit... See more

Rated 1 out of 5 stars

Horrible experience overall. they bait and switch and lie about return policy. SAVE YOURSELF STRESS AND FINANCIAL LOSS AND DON'T PURCHASE ANYTHING FROM THESE LIARS!

Rated 1 out of 5 stars

I had to give a 1 star to write this review, absolutely FRAUDULENT advertising. I contacted them multiple times about delivery delays mentioning how beautiful the bag is. Package finally arrived on my... See more

Rated 1 out of 5 stars

I ordered 3 pairs of sandals. They are cheap looking…not as pictured. They did not fit. I have been trying to get a refund and they want to send me a different size sandal. I keep emailing them an... See more

Rated 1 out of 5 stars

Every single comment in this thread is true. I experienced it all — influenced on social media, ordered Parisian strolls bag — fake suede and stitching coming out, flat bag and the wrinkles won’t come... See more

Rated 1 out of 5 stars

Ordered a beautiful, large brown shopper type bag and received a very cheap tiny cross over bag which is a completely different colour (more camel). Emailed and now waiting for their response as sur... See more

Rated 1 out of 5 stars

Just like everyone who wrote a review. I too was SCAMMED. I believed the video reviews and fell for it. The Bag interior lining from the website is different. The website photos are from the origi... See more

Rated 1 out of 5 stars

None of the 3 pairs I ordered look anything like what is advertised!! The colors and stitches shown are not even close to what you see online. Such a disappointment. The only redeeming thing I can... See more

Rated 1 out of 5 stars

This company is a total scam! I regret that I didn't search for reviews before placing an order. I didn't see such a low quality of the bag in a long time - the fabric, fitting, stitching, smell - ev... See more

Rated 1 out of 5 stars

Absolute Scam, do not buy from this store. All the reviews are exactly correct: delayed delivery, horrible product, bad customer service, impossible to return (you have to send it to China), 20% refun... See more

Rated 1 out of 5 stars

If I could give zero stars, I would. The Parisian Stroll Bag is junk. I really really wish I took the time to check this company out on Trustpilot before I impulse purchased at 2am...what a waste of m... See more

Rated 1 out of 5 stars

Horrible absolutely horrible. This company is a scam!! Do not purchase the ads are fake and do not show the poor quality of this product. There is no liner like add shows.. absolutely a scam!! Goodwil... See more

Rated 1 out of 5 stars

I ordered one bag, and they added another bag without my consent. I contacted them to cancel that order, due to the fact that I had only ordered one bag, and they said they had already shipped the or... See more

Rated 1 out of 5 stars

Worst Product Ever – Avoid at All Costs! This bag was by far the worst product I have ever purchased in my life. The quality is absolutely horrible, and the company should be reported to the BBB—... See more

Rated 1 out of 5 stars

This bag is as terrible as their customer service and return policies. The bag is flimsy with cheep fabric (it is not even a good quality fake suede- it's just cheep fuzzy cloth). There is no structur... See more

Rated 1 out of 5 stars

After seeing the Parisian stroll bag on Instagram I was so excited to order this bag, it looked amazing and so much so I ordered a shoulder bag in the same suede from their website as a Christma... See more

Rated 1 out of 5 stars

Follow Up review. I decided to pay to return to China it cost $30 from Massachusetts. I figure I got back 70% of my money by subtracting the cost to return. Better than 30%! They did refund the 100%.... See more

Rated 1 out of 5 stars

I bought this bag from the modavo website after seeing an ad on social media. It took forever to arrive and the quality was extremely poor. It looked nothing like the ad or the website. The material w... See more

Rated 1 out of 5 stars

Modavo is a Chinese company with very poor quality handbags. I recently purchased their brown Parisian stroll bag and was very disappointed in the quality, vs their online ads. I tried to return the b... See more

Rated 1 out of 5 stars

Apparently all of the reviews, including mine, are the same. Terrible bag (parisian stroll), not even sueded material! Just brown and smells like chemicals. Their return policy on Shop is to provide a... See more

Rated 1 out of 5 stars

The advertised Parisian suede handbag is the cheapest product I’ve ever purchased. I’m so mad that I did not read the reviews first. It’s horrible and I have yet to receive the return information as i... See more

Rated 1 out of 5 stars

I bought the Parisian stroll bag, knowing that if I was not satisfied within 30 days, I can get a refund. I’ve sent several emails to request a refund and Modavo has not responded. After seeing the ot... See more

Rated 1 out of 5 stars

If I could give a zero then I would. I ordered two pairs of shoes July 28th and still no shoes. I emailed as there are no numbers and get same response. It’s coming may take up to 10 business days. We... See more

Rated 1 out of 5 stars

These shoes are the absolute worst quality garbage I have ever ordered online. Do not waste your money! The Modavo photos online are not what you get, the bag they came in has a different company name... See more

Rated 1 out of 5 stars

If i can write negative 0 i would. they are stealing the copyright of another model and these pictures are coming from different stores. The quality is a scam and the holder of the website are scammin... See more

Rated 1 out of 5 stars

NEVER EVER EVER!!!! buy anything from this company the quality is worse than bad, Do not believe what you see on social media it is not the same quality at all, it is trash you cant not even give it a... See more

Rated 1 out of 5 stars

Awful quality and really no way to return unless you want to ship back to China!!!!! Do your research and do not buy from this company. They will probably change their name and continue scamming peopl... See more

Rated 1 out of 5 stars

Terrible quality shoes. There is dried glue all over the fake leather. Tearing on the side. Modavo has not responded to the 7 emails I have sent. I have gotten my credit card company involved.

Rated 1 out of 5 stars

Waited a long time for the order .I ordered only one bag and received two bags and was charged for two. Very poor quality I gave the other bag away to a coworker couldn't charge them I didn't want to... See more

Rated 1 out of 5 stars

I urge everyone to NOT purchase from this online store. It is a scam; this so called business is a front for a company in China, pretending to be a US store. I made the grave mistake of purchasing fro... See more

Rated 1 out of 5 stars

Do not order from this company. It’s a scam. They will send you a piece of rag clothing with no tags or labels and then claim that you received what you ordered. Luckily, I took pictures of the item a... See more

Rated 1 out of 5 stars

Product sent does not look the same sa the product on the website. Product was shipped from California but customer service wanted me to return the product all the way to China with me paying for the... See more

Rated 1 out of 5 stars

I received my order today, I found the following; Marks or stains on bag Poor quality stitching throughout Poor packing so it all marked This is an extremely poor quality Chinese product, I have... See more

Rated 1 out of 5 stars

NO STARS IS MORE LIKE IT - THEY SHOULD HAVE THEIR STORE SHUT DOWN - THE RETURN POLICY IS A TOTAL BUNCH OF BS - YOU EITHER HAVE TO SHIP BACK TO THEM ON YOUR DIME, WHICH IS MORE THAN WHAT THE PRODUCTS... See more

Rated 1 out of 5 stars

Modavo is a scam DO NOT BUY FROM THIS COMPANY the product is so cheap has no lining. Strings sticking out everywhere, the seams have pink backing do not waste your money. Costs more to return to get m... See more

Rated 1 out of 5 stars

The sandals were not only not the same as on the website, they came damaged. When I emailed photos and asked for a refund, they shipped a replacement and will not provide a refund. The replacement is... See more

Rated 1 out of 5 stars

Items are extremely poor quality. Misleading and inaccurate items look nothing like what I received. I asked to return.. They offered 20% to keep it. I spent a $100 usd and that 20% is disrespectful... See more

Rated 1 out of 5 stars

Dont buy here, the quality is so bad and when you want to return the Parcel you are given an address in China and you don’t know if it will reach that address at all!

Rated 1 out of 5 stars

ZERO STARS!!!! FRAUD! NOT FROM USA. DO NOT TRUST THIS COMPANY. SHIPS FROM CHINA AND IS ONLY 20% REFUNDABLE. SHIPPING COST ON RETURNS ARE YOUR EXPENSE! POOR QUALITY AND FIT. PURSE IN NOT THE SIZE IT CL... See more

Rated 1 out of 5 stars

Total scam. Products are junk and although they say they accept returns , the address they make you return it to is in China so it is very expensive. It is misleading since website says Monaco US.... See more

Rated 1 out of 5 stars

Terrible quality and experience. I ordered 2 pairs of shoes and a purse. The website says you can cancel if product has not shipped, and that is not the case. The US made me believe that product was a... See more

Rated 1 out of 5 stars

Do not order from this company! They do not disclose upfront that returns are to China at your expense and offer 20% of $60 to return the item. The purse is rock hard plastic and so stiff. Very chea... See more

Rated 1 out of 5 stars

If there is 0 star I will give that. DO NOT BUY FROM THIS WEBSITE!! They are cheap made products come from Guangzhou China. Products are nothing like it in the videos. FALSE ADVERTISING. You need to r... See more

Rated 1 out of 5 stars

These people have a lot of nerve selling garbage and touting it as the next Birkin bag. It was supposed to be brown suede. It was felt. FELT!! like that fake cheap velvet thats almost like paper. When... See more

Rated 1 out of 5 stars

Reporting to BBB and filing complaint. Company website return policy falsely misleading-does not say that return policy is 20% of purchased price of item and that only option for return is to send to... See more

Rated 1 out of 5 stars

Avoid buying from this company. The sandals are poor quality and cheaply made. On top of that, they sent me the wrong size—I ordered an 8½ (EU 39), and they sent a 42. Now they expect me to pay a heft... See more

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1.2

Bad

TrustScore 1 out of 5

91 reviews

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Rated 1 out of 5 stars

Movado Watch Store online has poor…

Movado Watch Store online has poor customer service. My wife gave me a self winding watch from online store. It quit working before a year. We contact them through web site email. There recommendation was to take it to a service center 980 miles away. Then called. Not premium service for $1 000 watch. Won't buy another!!

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience overall

Horrible experience overall. they bait and switch and lie about return policy. SAVE YOURSELF STRESS AND FINANCIAL LOSS AND DON'T PURCHASE ANYTHING FROM THESE LIARS!

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a terrible scam

This company is a terrible scam, will send you the cheapest material that looks nothing like the picture, you will find better quality from shein; it’s made in china anyway from worse materials than shein and it’s not exactly cheap. Stay away!

August 23, 2025
Unprompted review
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Rated 1 out of 5 stars

If there is 0 star I will give that

If there is 0 star I will give that. DO NOT BUY FROM THIS WEBSITE!! They are cheap made products come from Guangzhou China. Products are nothing like it in the videos. FALSE ADVERTISING. You need to return items to China lol which is expensive shipping you need to pay. What a scam.

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

What a scam

What a scam! They call themselves Modavo US but once you receive your package you will have to pay to ship the item back to china if you want to return it: the website makes it sound the returns are seamless and hassle free. Quality looks nothing like the beautiful images online. I’ll be contacting my credit card company for a refund.

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY - major scam

The sandals were not only not the same as on the website, they came damaged. When I emailed photos and asked for a refund, they shipped a replacement and will not provide a refund. The replacement is still wrong. MAJOR SCAM.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

These shoes are the absolute worst…

These shoes are the absolute worst quality garbage I have ever ordered online. Do not waste your money! The Modavo photos online are not what you get, the bag they came in has a different company name on it and they took forever to get. The shoes are not real leather, not even good fake leather….mine came with a tear in the sole because the “coating” is so thin. Plastic with bad glue everywhere. I should have read the reviews on Trustpilot first then I would never have purchased. Don’t make the same mistake. Stay away from this company!

July 2, 2025
Unprompted review
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Rated 1 out of 5 stars

None of the 3 pairs I ordered look…

None of the 3 pairs I ordered look anything like what is advertised!! The colors and stitches shown are not even close to what you see online. Such a disappointment.
The only redeeming thing I can say is that they’re comfortable at least. I didn’t want to deal with the hassle of retuning but otherwise these would go right back!

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality shoes

Terrible quality shoes. There is dried glue all over the fake leather. Tearing on the side. Modavo has not responded to the 7 emails I have sent. I have gotten my credit card company involved.

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 3 pairs of sandals

I ordered 3 pairs of sandals. They are cheap looking…not as pictured. They did not fit. I have been trying to get a refund and they want to send me a different size sandal. I keep emailing them and takes days to receive a response. Horrible customer service. I have followed their return policy and keep waiting for a return label after 5 days waiting and 4 emails sent!

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality and experience

Terrible quality and experience. I ordered 2 pairs of shoes and a purse. The website says you can cancel if product has not shipped, and that is not the case. The US made me believe that product was already in the states and it is not so takes a few weeks to arrive. Sandals do not look as pictured, even thread color is not the same. I could have gotten a better quality purse and shoe from Temu or Shein. Customer service emails are quick unless you are trying to get them to fix something that is the company’s fault. (I was an idiot and ordered a too good to be true purse so that’s on me to ship back. The shoes not being what I ordered should be on them.) I have emailed 6 times and still hassling to get a return.

June 18, 2025
Unprompted review
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Rated 1 out of 5 stars

These people have a lot of nerve…

These people have a lot of nerve selling garbage and touting it as the next Birkin bag. It was supposed to be brown suede. It was felt. FELT!! like that fake cheap velvet thats almost like paper. When I asked for a return refund they offered me 20% return and / or another bag. No thanks. demanded a whole refund. this went on for many e mail exchanges. reported it to Paypal and to paypal credit. Had to make a fuss. It wasnt just the money its the idea that they are getting away with this. Paypal would be complicit in fraud if they continued to accept payments from them . I made that quite clear. Finally after two months got a full refund. Still have the shitty bag. Was going to make a post about it to warn everyone about how low quality it is. You know what also sucks - is these actors that agree to make these videos that are blatant lies. this company should be sued completely. Unfortunately I also noticed some people were actually happy with this $5 felt paper trash. Big thumbs down.

September 15, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid buying from this company

Avoid buying from this company. The sandals are poor quality and cheaply made. On top of that, they sent me the wrong size—I ordered an 8½ (EU 39), and they sent a 42. Now they expect me to pay a hefty return shipping fee for their mistake. Save yourself the hassle and shop elsewhere.

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY

SCAM COMPANY! Don’t waste your money! Their products are junk! The shoes are plastic and when you try to return either no response or you have to send to China! Their products are not worth more than 50 cents. And I paid close to $50!

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company- Modavo

Do not order from this company! They do not disclose upfront that returns are to China at your expense and offer 20% of $60 to return the item. The purse is rock hard plastic and so stiff. Very cheap quality. Run from them! Don’t order.

June 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Don't Shop Here!

The item ordered took several weeks to arrive. It was not as it appeared on the website. They also sent an incorrect size - two sizes up from what I ordered. Not wearable at all. Don't shop here.

June 1, 2025
Unprompted review

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