JuveStore.com Reviews 3,586

Very bad service I got demage box I send pictures so many times and they keep send me email
Asking for
Picture big shame

I wanted to gift my nephew some Juventus clothes, but the order never arrived. The courier was terrible (Poste Italiane) there was no direct tracking, no way to manage the delivery or make changes. After being told, “there was an issue with your shipment,” I heard nothing else. Nobody informed me that the package was being returned. In fact, I only found out after I asked my sister and so I asked for a refund. And of course, the shipping cost is non-refundable. What an annoying experience. I ended up choosing a different gift. You might think that is the courier fault and not Juventus fault, but the courier is part of the shopping experience I made with them, so they should choose their couriers more carefully. Not even mentioning the poor communication…
Expensive and bad service, not a great combo!

Anyone who has been injured by instantcasino should contact me. I have evidence against the owner of the company in my hand, the evidence that they are laundering money on a large scale and stealing from people. I have also received interesting payment receipts from Igloo Ventures to Juventus or to individual people juventus an application to the european public prosecutor's office has already been made under the file number: PP.02220_2024_DE Email address for information: whistleblowerinstantcasino@ gmail.com

The 13th og August-2024 I ordered the new Juventus third shirt. The 15th of August- 2024, they charged my card. But I never ever got my new shirt. I have contacted the Juve Store many times, but I never ever got any response at all..!! I want my new shirt, or my money back. It’s really bad..!!
// Frederik Nielsen.

No answers from customer service. My order is over 1 month late from promised. Juvestore used to work but this is total crap. I can understand late deliveries but i cant understand that you dont answer a single e-mail or inform customer what is going on. Absolute crap. -5 stars.

Order for three T-shirts and shorts placed and paid for on August 13, 2024 (WJUV33834) – birthday gift.
And since then, nothing has happened.
Declared delivery time – up to 8 days.
Two weeks have passed and there is neither a shipment nor any information.
Emails with inquiries about the status of the order remained without any response. No contact or explanations.
Disaster.A few more days and I will send a resignation from the order and demand a refund.

We don't get any update about our order, no response to e-mails or phone calls. My son is desperately waiting for his shirt...

I ordered a jersey begin july, 2 weeks ago I recieved a mail from juventus store that the package has been delivered, it was not. UPS delivery is a complete nightmare. Supposed to be delivered today, saw nobody but got an e-mail from UPS that a delivery was attempted...??? So now they Will send it back to sender. Mailed customer service at juve store, not very helpfull.
Total scam!

NEVER ORDER FROM THIS SHOP!!! I ordered a t-shirt from juventus official store on the 5th of July, today it's 1st of August and still hasn't arrived. I emailed them about it, they replied with another email as my item is in UPS possession and it's on the way, but seems to never arrive. A total scam.

The ordered item was fine for me. The shipping experience was very unpleasant (and also quite expensive). They ship through UPS, and the local UPS office is practically a scam company. They keep the packages without informing that they arrived and that you need to pay custom tax. I had to chase them down for 1 week: contact numbers on their website are non functional, no reply to emails. I found their office and had to go there twice. At first they said my order is marked as delivered, then requested my phone number (which of course was provided in my order) so that they could contact me. I waited two more days and since nobody contacted me, I visited the office again. I had to actively go there and remind them for a basic next step: inform me about custom tax amount and how to pay it. (This was sent through Whatsapp after I went there twice) In the online tracking link the status reported was: can not be delivered since the customer has not paid custom duties (for which I had no knowledge of how much and how to pay).
I did report the situation to Juventus store and they were silent about the issues I faced. I understand this is a third party service, but this is their selected partner and they are part of the whole shopping experience which was horrible.

Worst shopping experience by far. Make sure to order at least a month in advance if you need your item by a specific date.
Ordered this as a gift August 30th, got sent the wrong shirt while mine went to some other client. Instead of expediting a new one asap I was to send the shirt back while the client that received mine was to send his back and THEN they would ship it once again to me. This whole ordeal took more than 6w in total while the site said 7-10 days. Also I had to call customer service multiple times to ask for an update and only after asking did I ever recieve a shipment ID. A total embarrassement for such a big brand and club to handle things in such an unprofessional way. I would never recommend anyone buying from this site ever.

Lifelong supporter of juventus through good and evil. I buy my stuff direct through juventus for years but this is the last straw. I order the new shirt it comes damaged to the printing very loose and damaged. I contact no answer. After sending several times, however, short answers without a solution. It's a downright outrageous service for a large company. The shipping costs then fell twice for the buyer and these were not reimbursed amounting to € 30. It is difficult to start a dialogue with them, because the service team never answers. It is better to buy directly from adidas.

Not a great experience with a delivery to the UK. The store failed to inform me the uk charges I might have encountered. There is a vague information but doesn’t provide a clear estimate of the potential costs. I ended up paying 70 euro between delivery and government charges. Their customer office is unhelpful and rude. Shame as I was a loyal customer

As a huge Juve fan I'm so disappointed about the service they provide on their fan-shop.
As always when a new Jersey is being released, I ordered one for each of my twin boys (7 years old), customized with their name on it of course.
But after just one football practice in the new Adidas 2022/2023 Home jersey, the jersey itself was damaged due to really poor quality.
But after confronting Juvestore with the fact that the jersey was damaged after just one use, less than 24 hours after we received it, I just got the message that because it has been customized, it cannot be returned. We're talking a jersey with a price tag at 80 EUR and it could not even hold one football practice on grass, for a 7 year old boy !!!

So my advice to you, buy it locally because Juvestore don't give a F..k about the Juventus fans.

Paid for courier service 72hr delivery and had to wait for ridiculous 3 weeks for a kid football kit. (order value £150.00)
Pre-order excuse with no indication whatsoever of when it will be delivered, try to explain (almost every day) that to a kid...
Never again...

I placed an order on Monday 30 July 2018. I received an email with the receipt and the club have taken my money. All is ask is for the tracking number of my shipment, or information about when i will receive it. But they do not respond on the store support mail, and the phone numbers do not work... Where is my order????

HORRIBLE customer service. Their terms and conditions are so ridiculous and difficult to follow. Really disappointed, could not even get a basic receipt for the order, and no one helpful at all, spoke to so many people, just gave up in the end. Terrible customer service.

Easy to use website, paypal, very fast delivery! 5*

Very prompt and efficient communication during orders that were placed online.

Forza Juve!

good but not expensive