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Rated 4 out of 5 stars

We (my partner and I) participated in the joyclub community as a couple, and really enjoyed the atmosphere , the contacts, and the events. As we then went on to make four children we had less time, bu... See more

Rated 2 out of 5 stars

Women are not safe there. Had a bad experience, reported it - NOTHING HAS BEEN DONE. No safety measures and they act like you are the problem. Clearly women are just a product for them, therefore I wi... See more

Company replied

Rated 5 out of 5 stars

My experience so far is that there are real people and real events. It is so far the best website for Alternative lifestyles that I have seen so far.

Rated 5 out of 5 stars

Easy to use. Rich and friendly community. Useful and practical nformation! Great team and support.

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Company details

  1. Dating Service
  2. Adult Dating Service

Written by the company

Werde Teil von Deutschlands größter sexpositiver Community! Wir eröffnen dir eine aufregende Welt in den buntesten Farben der Lust. Begegne Menschen, die deine Fantasien teilen - vielleicht auch mit dir! Wir haben dir und deiner Lust einen geschützten Raum geschaffen. Dort triffst du ausschließlich auf echte Menschen - in einem respektvollen und einvernehmlichen Miteinander. Wir sind für dich da - egal an welchem Punkt deiner sexuellen Reise du stehst. Wir wollen, dass du stärkende Erfahrungen fürs Leben machst. Es gibt immer etwas Neues zu entdecken!


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

5-star
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Replied to 93% of negative reviews

Typically replies within 48 hours


Rated 2 out of 5 stars

Not many people there

Not many people there. A little boring but okay.

August 22, 2025
Unprompted review
JOYclub logo

Reply from JOYclub

Hello,

thank you for sharing your feedback with us. JOYclub is an active community that connects people with a wide range of interests. The number of members you see can vary depending on your region and the times you are online. By joining groups, taking part in discussions and exploring events, you will usually find more opportunities to connect with others.

We appreciate your review and hope you continue to explore what JOYclub has to offer.

Best regards
JOY-Team

Rated 1 out of 5 stars

Joyclub Took My Money and Locked Me Out

I paid for a one-month Premium membership, and after less than two weeks, Joyclub blocked my account unless I submitted a video of myself — something never mentioned clearly before purchase.
They refused all reasonable alternatives and denied any refund, despite not providing the full service.
Customer support was completely dismissive and unhelpful.
Very disappointing and feels like a trap for paying users.
I’ve reported them to the German consumer protection agency according to German Consumer Laws.

July 23, 2025
Unprompted review
JOYclub logo

Reply from JOYclub

Hallo Markus,

wir legen großen Wert auf die Sicherheit und Authentizität unserer Community. Daher kann es in bestimmten Fällen notwendig sein, dass wir eine Videoverifizierung durchführen, um die Identität zu bestätigen und Missbrauch zu verhindern. Diese Maßnahme ist Teil unserer Nutzungsbedingungen und dient dem Schutz aller Mitglieder. Wird sie abgelehnt, wird das Profil nicht freigeschaltet.

Eine Rückerstattung ist außerhalb der gesetzlichen Widerrufsfrist nicht möglich, da der Service während des Zeitraums verfügbar war. Wir sehen die Videoverifizierung als unverzichtbar für ein vertrauensvolles Miteinander auf unserer Plattform.

Vielen Dank für dein Feedback.

Liebe Grüße
JOY-Team

Rated 2 out of 5 stars

Women are not safe there

Women are not safe there. Had a bad experience, reported it - NOTHING HAS BEEN DONE. No safety measures and they act like you are the problem. Clearly women are just a product for them, therefore I will never PAY for anything there.

July 16, 2025
Unprompted review
JOYclub logo

Reply from JOYclub

Hello Sabine,

Thank you for your review.

We are sorry to hear that you do not seem to feel safe with us.

We do not want this under any circumstances, as it is very important to us that every member feels comfortable and safe with us.
As we carefully review every report, we would like to ask you to feel free to contact us again. We will then review your request again.

Kind regards
JOY Team

Rated 1 out of 5 stars

Spammed

Yet another online ' dating ' site which resorts to unsolicited spam emails touting for clients.

Not that I'm the slightest bit interested in what they have to offer, but it's hardly good business practise.

Stop it now please.

ETA: Hello Joyclub . . . well then you need to tighten up your own online security measures if individuals are fraudulently using your sites name in phishing emails.

February 3, 2025
Unprompted review
JOYclub logo

Reply from JOYclub

Hello Tiggy,

we are unsure what exactly your concern is, as we do not send unsolicited emails. If you believe you have received messages from us without having signed up or given consent, we recommend reaching out to our support team. They will be happy to clarify the situation.

Best regards,
JOY-Team

Rated 1 out of 5 stars

I pay money and I can not send chate. Very bad

I pay money and i

January 22, 2025
Unprompted review
JOYclub logo

Reply from JOYclub

Hello Lion,

Thank you for your feedback.

We would like to ask you to contact us again so that we can solve the problem.

In principle, it should of course be possible to send messages even with a Premium membership.

Please just send us an e-mail.

Best regards
JOY Team

Rated 1 out of 5 stars

Pure scam

Pure scam , 99%profile are fake using Ashely Madison approach by fishing ppl

November 1, 2024
Unprompted review
JOYclub logo

Reply from JOYclub

Hallo Ammar,

deine Kritik nehmen wir ernst, allerdings möchten wir einiges klarstellen. Der Vorwurf, dass die Mehrheit der Profile bei uns fake ist, entspricht nicht der Realität. Wir setzen auf eine aktive Moderation und prüfen Profile regelmäßig, um genau solche Fälle zu vermeiden. Unser Ziel ist es, eine authentische und respektvolle Community für echte Menschen zu schaffen.

JOYclub basiert auf einem aktiven Austausch zwischen den Mitgliedern, und wir geben unser Bestes, um Transparenz und Sicherheit für alle zu gewährleisten. Wenn du konkrete Beispiele oder Hinweise hast, bei denen du Zweifel hast, kannst du dich jederzeit direkt an unser Supportteam wenden.

Wir stehen für echte Verbindungen und laden dich ein, die Plattform und ihre Möglichkeiten mit einem offenen Blick zu nutzen.

Viele Grüße
JOY-Team

Rated 1 out of 5 stars

Really bad site if you dont know german…

Really bad site if you dont know german language.I have experience 5 years in this sport and recomandation of others couple with validations.Here you have some sheet coins for speed date and when they are finished you need to pay who do that ?Most of the profile have locked galleries and videos and most germans are really cold in comunication to organize something or give comunication info like telegram,viber or whatsup.I recomended other better sites like spicymatch and stay away from this sheet🖕

September 3, 2024
Unprompted review
JOYclub logo

Reply from JOYclub

Hello Many,

thank you for your feedback.

At JOYclub, we value a diverse and open community that brings together members from different countries and with different interests. Our platform is available in several languages and we also have members who only speak English. Of course, the number of contacts may vary depending on which language is preferred.

The coins offer you a wide range of possibilities - for example for special ClubMail specials or goodies in livestreams. However, there is no obligation to buy coins. You can also use JOYclub without purchasing coins.

The fact that many profiles only share their galleries and videos with selected contacts is important to us, as the protection of privacy is our top priority. Each member decides for themselves with whom they share this content. This function means that personal content is not accessible to everyone and gives each member control over their own data.

We hope that you will still have a positive experience on JOYclub.

Best regards
JOY-Team

Rated 1 out of 5 stars

Only usable with subscription fee and ID verification, seemingly no active community. Looks like scam.

Like the many comments here, I would agree: Absolutely looks like scam. One cannot contact anyone without paying a considerable subscription fee, and also not see most things without subscription as well as being verified. Now, there is nothing wrong with a verification, but it is explained as "free and anonymous" but then before sending out the just recorded verification video, you are requested to make sure that the ID is clearly visible. To me thus just feels like a super dubious bussiness model and practice with no benefit. On top of it, I did not get the feeling that there is an active community nor nice members there, so people be careful!

March 15, 2024
Unprompted review
JOYclub logo

Reply from JOYclub

Hello Stefan,

thank you for your review.

We understand your concerns regarding the contact options and the authenticity check.

The authenticity check serves the safety of all members on JOYclub. It helps to ensure the authenticity of profiles and to keep dubious users away.

The verification process itself is free of charge. All you have to do is record a short video in which you hold your valid photo ID, which will be deleted after verification in accordance with the GDPR. The video will of course not be published or forwarded to third parties.

We understand that the cost of a Premium Membership may not be affordable for everyone. Nevertheless, we allow all members to reply to messages they receive, regardless of whether they have a subscription or not. However, in order to actively contact other members, a paid membership is required.

Regarding the activity and friendliness of our members, we would like to emphasize that we are constantly working to strengthen our community and encourage positive interactions.

We take your feedback seriously and are constantly working to improve the usability and user experience on JOYclub.

If you have any further questions or comments, please do not hesitate to contact us.

Best regards
JOY-Team

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