James Anderson Estate Agents Reviews 28

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

We recently sold our property in West Putney through James Anderson. They did a wonderful job in taking us through the process from beginning to end. We bought the house through James Anderson 17 ye... See more

Rated 1 out of 5 stars

If you wonder why estate agents have a bad name then look no further than this company. James Anderson will do anything to take the fee; including breaking contracts, deception and last minute hidden... See more

Company replied

Rated 5 out of 5 stars

James Anderson East Sheen and especially Henry Ritchie really pulled out the stops for us given our time sensitive requirements for the move. every aspect was covered and the follow up once we had mov... See more

Rated 5 out of 5 stars

Sheridan Carpenter has been incredibly helpful in assisting me and my partner house move. We're very excited about or new property and know she will support us through our tenancy. I am very pleased... See more

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Company details

  1. Real Estate Agency
  2. Real Estate Agents
  3. Real Estate Rental Agency

Written by the company

At James Anderson, we believe in the power of great customer service and our local market expertise is our strength. With years of experience as South West London’s premier estate agency, operating from six offices in Barnes, East Sheen, Mortlake, Putney and Putney Hill, we have helped thousands of Londoners to successfully buy, sell, let and rent their homes and properties.


Contact info

3.3

Average

TrustScore 3.5 out of 5

28 reviews

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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

James Anderson are unethical

James Anderson are deceptive, unprofessional and unethical. If I could give them zero stars I would.

April 3, 2021
Unprompted review
James Anderson Estate Agents logo

Reply from James Anderson Estate Agents

Dear Ms Giles,
I have no record of you on any of our databases. Please can you contact me directly to discuss your review as I would like to help?

Many thanks,
Peter Davey
020 8487 9188
peterdavey@jamesanderson.co.uk

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Rated 1 out of 5 stars

If you wonder why estate agents have a…

If you wonder why estate agents have a bad name then look no further than this company. James Anderson will do anything to take the fee; including breaking contracts, deception and last minute hidden deals. This is all on top of them forgetting/not caring that their actions directly effect people’s lives. This company need to take a long hard look at the way that they operate because karma will catch up on them. Avoid not only because of the terrible service but because they are morally corrupt.

April 3, 2021
Unprompted review
James Anderson Estate Agents logo

Reply from James Anderson Estate Agents

Dear Stef / Joe Croft,
I am disappointed to see this review, especially as your partner thanked me for looking into your complaint in his last e-mail to me. To be clear, you were not buying the house through James Anderson. My company were asked by the owner to sell the property and we simply complied with this request. I do not condone gazumping and wish that the government would act to eradicate it for the benefit of everybody, Estate Agents included.

Rated 1 out of 5 stars

Very rude and unprofessional

March 10, 2021
Unprompted review
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Reply from James Anderson Estate Agents

Dear Tara,

Thank you for your review. However, we have been unable to establish which office and or person that you dealt with and in what circumstances. We are very proud of our excellent service levels here at James Anderson and I would like to be able to review the situation personally.

Please email or call me to discuss.

Regards,

Peter Davey
Director
peterdavey@jamesanderson.co.uk
020 8487 9188

Rated 5 out of 5 stars

James Andrson Sheen

The guys at James Andrson in Sheen were great and handled all my viewings and subsequent sale really efficiently. I wouldn't hesitate to recommend them.

November 13, 2020
Unprompted review
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Rated 5 out of 5 stars

Excellent support and communication...

Sheridan Carpenter has been incredibly helpful in assisting me and my partner house move. We're very excited about or new property and know she will support us through our tenancy. I am very pleased with her professionalism and advice. She has been helpful, reliable and provided excellent assistance and communication.

Thank you for making this house move so easy and simple!

February 26, 2020
Unprompted review
Rated 1 out of 5 stars

Really poor estate agents who don't…

Really poor estate agents who don't take the time to listen to your requirements and then waste your time trying to show you properties which are unsuitable. There's no shortage of estate agents in South West London so avoid these guys if you can.

April 23, 2019
Unprompted review
Rated 1 out of 5 stars

No privacy with these guys.

These guys tend to enter a tenants home without their knowledge. This could be at any given time, even when your asleep in bed. When then confronted they give you attitude and act as if trespassing is perfectly normal. After they did this to us several times we saw no other solution than to move house.
Shame really, because other than that they’re actually quite good.

See their response below. I have not received any emails from them. The fact that they are incapable of making contact and take on the approach that the customer has to do the leg work is testament to their way of working.

August 11, 2018
Unprompted review
James Anderson Estate Agents logo

Reply from James Anderson Estate Agents

Dear T de Jong,

Thank you for your review which I understand is in relation to a property you rented through us in 2016. We have tried to contact you this week to discuss further and would welcome a call from you to review your concerns.

Kind regards,
James Anderson Estate Agents

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