Immerion Reviews 199

TrustScore 2 out of 5

2.2

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers have expressed significant concerns regarding payments, often citing issues with delays and blocked withdrawals. Many consumers report that the casino frequently cancels withdrawals, citing reasons such as provider checks, even after the Know Your Customer (KYC) process has been completed multiple times. People also report difficulties in contacting customer service. There are conflicting opinions regarding discounts and customer service, with no strong consensus among reviewers. Some users find the bonus terms confusing, while others appreciate the variety of games available. However, the negative experiences related to payments and withdrawals appear to overshadow any positive feedback. Some reviewers go so far as to label the casino a scam, advising others to avoid it.

Based on these reviews

Rated 2 out of 5 stars

The site looks professional enough, but the transactions are painfully slow. I've been waiting on a withdrawal for what feels like forever. It's a problem when the speed of service doesn't match the p... See more

Company replied

Rated 2 out of 5 stars

Let's start from beginning... When I start playing in immerion all be perfect withdrawals I get about in 3h time frame until getting bigger wins then started problems some provider check and others re... See more

Company replied

Rated 2 out of 5 stars

Normally been reliable for me, but too many "temporary maintenance closures" this time 10days +..maybe they've officially closed shop and done a runner

Company replied

Rated 2 out of 5 stars

Security is a top priority for me. I've been concerned about some of the policies I've seen, and the site doesn't give me the confidence that my money is truly safe.

Company replied

Rated 1 out of 5 stars

Terrible casino. Withdrawals take ages — when they even arrive at all — since sometimes you never receive them, with no explanation, just ridiculous excuses. Even with crypto, the processing times ar... See more

Rated 1 out of 5 stars

It's simple, stay away from this casino....before 8-9 months I verified my account after 3 weeks waiting and now when I want to do withdraw 350€ they asked me again to verify my account(imagine to you... See more

Company replied

Rated 1 out of 5 stars
Verified

Just to confirm again. These guys are poor, dirty scammers and most positive reviews here are paid and fake without any doubts. This fraud office can't be even called a casino. This scammers refused t... See more

Company replied

Rated 1 out of 5 stars
Verified

I don’t usually write reviews, but Immerion has genuinely been the worst casino I’ve encountered in a long time. I managed to win €25,000, but they delayed my withdrawal for days, clearly hoping I’d l... See more

Company replied

Rated 1 out of 5 stars

I’m a bit concerned about my experience with Immerion Casino so far. On 2 October 2025 around 19:30, I requested a £600 withdrawal from my account (after depositing via bank transfer and pla... See more

Company replied

Rated 1 out of 5 stars

This casino not paying withdrawal at all. Each time they cancel your withdrawal after 3 days(processing it) with different reasons: I passed KYC 2 times I passed "Provider check 2 times" They coul... See more

Company replied

Rated 1 out of 5 stars

Scam casino. If you win, your withdrawals will be blocked while they "investigate" the win. They say it will take weeks or longer, so they basically can hold your money indefinitely. Slot constantly c... See more

Company replied

Rated 1 out of 5 stars

Hello! They been using wrong merchant codes to bypass security against gambling on my card . They use merchants that are using AI services , clothes or anything else than gambling services. They are n... See more

Company replied

Rated 1 out of 5 stars

Made 2 deposits via ethereum, did not receive the funds. Contacted supported and was credited 2 days later manually. Asked for the bonuses to be applied as per my deposited and was told there was no d... See more

Company replied

Rated 1 out of 5 stars

Now also using immerion1.com to throw off negative reviews. Basically scammers I played here religiously had a couple of withdrawals nothing too big just shy of 1000.. never had any issues until last... See more

Company replied

Rated 1 out of 5 stars

I won $5,600 on April 21 and I still haven’t been paid. First I was told it would take 72 hours, then 14 days for a game log review — which ended up taking a full month. After that, my withdrawal... See more

Company replied

Rated 1 out of 5 stars

I deposited with paysafe and after 48 hours still nothing. They haven’t even given me a reason or anything. Just the same generic response that the finance department is looking into it. That’s when I... See more

Company replied

Rated 1 out of 5 stars

They are scammers ...Do not get in trap even to deposit a cent. I have played some money not a few...When i asked to withdraw i waited days ..In emails they do not answer..When they sen... See more

Company replied

Rated 1 out of 5 stars

I won $1200, but the casino has refused to pay out my winnings. I've spent weeks speaking with their live support, and although they repeatedly told me they would "expedite the process," nothing has h... See more

Company replied

Rated 1 out of 5 stars

After leading me on for a month, telling me my $900 would be reimbursed since they put an unwarranted $3300 wager requirement on my account they were in fact lying. I sent a msg to the Curaçao Gaming... See more

Company replied

Rated 1 out of 5 stars

When you win an amount that is 10x your deposit (This was less than 500 EUR, even if you complete your wagering, they will revert your withdrawal and put a withdrawal block and their excuse is they... See more

Company replied

Rated 1 out of 5 stars

Scam casino with fake offers. They offer cashback with 24 hours EXPIRY.....???? Every other casinos would give atleast 7days time to claim your cashback. When asked chat support to credit it bac... See more

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Rated 1 out of 5 stars

I managed to wager a 50$ bonus (x60), but the casino cancelled my withdrawal request saying my account is "being reviewed". After 2! months of waiting, there is still no real feedback at all, only de... See more

Company replied

Rated 1 out of 5 stars

If I could give this website zero stars I would! I signed up and all seemed well at first, that is, until I tried to withdraw my winnings! It all went rapidly downhill from there.... I was asked to... See more

Company replied

Rated 1 out of 5 stars

something terrible, this casino did not pay me money several times because they had to check if I won properly, although I do not know how else I can click my nose... I waited 4 days for the withdrawa... See more

Company replied

Rated 1 out of 5 stars

I requested a $1,000.00 withdrawal from Immerion.com over 4 weeks ago, and I still haven’t received my money. Customer support gave vague answers about a “provider check” and promised it woul... See more

Company replied

Rated 1 out of 5 stars

**AVOID** **SCAM** This site is actually horrible. You wait 2 weeks of being fobbed off for them to Cancel your withdrawal. And then ask for KYC. (After 2 weeks) Then to be continuously Fobbed off... See more

Company replied

Rated 1 out of 5 stars

It's now the fourth day that I've deposited with Mifinity and the money still hasn't arrived in my gaming account, even though it was deducted from my Mifinity. Horrible casino - can they even give me... See more

Company replied

Rated 1 out of 5 stars

Beware of this casino, just read the other reviews, the same happend to me, i deposited totally 400 in on day and made a withdrawl of 900 the same day. They canceld my withdrawl and told me that i had... See more

Company replied

Rated 1 out of 5 stars

Immerion Scam Stay away from this site because it's true you will be scammed, I made a withdrawal but couldn't, I tried to contact CS but they didn't respond well.. Stay away from this site if you d... See more

Company replied

Rated 1 out of 5 stars

As every other actual person reviewing highlights, this site is a scam. They make up reasons to not let you withdrawal. If you’re somehow patient for the months to get past them, they’ll just clos... See more

Company replied

Rated 1 out of 5 stars

Here the same story is true: you deposit for a bonus offer, the wagering requirement is Max 30%! This is the case in 99% of casinos! They let you play for a while, but then they need your money and yo... See more

Company replied

Rated 1 out of 5 stars

My experience with Immerion has been absolutely disgraceful. I deposited €650, lost it, but then won back $830. When I attempted to withdraw my winnings, they blocked the withdrawal without... See more

Company replied

Rated 1 out of 5 stars

Be careful with this casino!!! At first, they let you withdraw small amounts of money, but if you win a little more, they'll ask you for KYC verification, which is completely norm... See more

Company replied

Rated 1 out of 5 stars

I deposited with paysafecard and the amount still hasn't arrived in my account. In any other casino the money arrives immediately. They can explain it. They are scammers, don't deposit!!!

Company replied

Rated 1 out of 5 stars

The welcome bonus was great, but then nothing. There are no other promotions or incentives to keep playing. It's so boring after the initial excitement.

Company replied

Rated 1 out of 5 stars

I get the address,send money, and after half a day of talking to Yuudifi** or something, they say that it isn’t they’re address. Absolute horrible scammers. I pray they buy candles for they’r mothers... See more

Company replied

Rated 1 out of 5 stars

It’s day 6 since I deposited and the website has just vanished with my money whatever you do do not give a single penny to this casino they are frauds and scam artists

Company replied

Rated 1 out of 5 stars

The lack of ongoing promotions is a deal-breaker for me. The welcome bonus is not enough to keep me here. I am looking for a casino that rewards loyalty.

Company replied

Rated 2 out of 5 stars

I only signed up for the welcome bonus didn't think I'd have to spent forever trying to find the details. The information is so buried

Company replied

Rated 2 out of 5 stars

I'm new to online casinos and was hoping to find some tutorials or guides on the site for games like poker and roulette. I couldn't find anything

Company replied

Rated 1 out of 5 stars

The site's reputation feels shaky. I don't feel like this is a professional or trustworthy place to gamble. I expected more from a modern casino.

Company replied

Rated 1 out of 5 stars

I love live dealer games but the mobile experience is so poor. The stream lags and crashes a lot. It's not an enjoyable experience.

Company replied

Rated 1 out of 5 stars

Worst Casino...Deliberately delayed withdrawal stating technical checks or review. Delayed my withdrawal Deliberately today. Don't trust this casino. All fake reviews updated below staying q... See more

Company replied

Rated 3 out of 5 stars

6 weeks for KYC verification and still asking for documents; have provided all but no result. they want to delay verification so players can continue gambling and consume all the money. why does it... See more

Company replied

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Company details

  1. Casino

Written by the company

Ready to dive into a world of thrilling wins and endless entertainment? Immerion Casino welcomes you with open arms and over 6,000 games from the hottest providers, playable on your computer or mobile device! We speak your language: Crypto Whiz? Enjoy secure and anonymous transactions using your preferred cryptocurrency. Fiat Fan? No problem! We accept Visa, Mastercard, and Maestro. Need Crypto? Buy it directly on our platform using Moonpay, even with your credit card! Immerion Casino is where excitement meets convenience: 24/7 Support: Got a question? We're here around the clock via live chat or email. Effortless Navigation: Our user-friendly lobby and handy filters make finding your perfect game a breeze. Play Responsibly: We've got your back with self-exclusion tools to keep the fun in check. Your exclusive 20% cashback is waiting for you! Immerse yourself in diverse games, unmatched security, and customer support that always goes the extra mile.


Contact info

2.2

Poor

TrustScore 2 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars

❌ Warning – Stay Away from Immerion Casino!⚠️

I can only strongly advise against depositing any money here.
I requested to close my account over five days ago – and still no response! The support keeps giving excuses and is deliberately delaying everything.
Withdrawals are extremely difficult, and emails barely get answered.
This casino is not licensed in the EU and operates completely non-transparently.
I have screenshots and evidence showing that they ignore account closure requests.

Stay away – pure risk!

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

I placed a couple of bets on slots

I placed a couple of bets on slots, then found a blackjack table. Spent there for about three hours, wagered my money and even earn

September 26, 2025
Unprompted review
Immerion logo

Reply from Immerion

Hello Norman, thank you for your feedback!

Rated 1 out of 5 stars

Terrible casino

Terrible casino. Withdrawals take ages — when they even arrive at all — since sometimes you never receive them, with no explanation, just ridiculous excuses.
Even with crypto, the processing times are absurd, even though they should be extremely fast.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

No big wins

No big wins, but no problems either. The site doesn't lag, and money comes without delays. That's the main thing for me. Support is quick to respond.

October 10, 2025
Unprompted review
Immerion logo

Reply from Immerion

Alex, Hello, thank you for your feedback!

Rated 2 out of 5 stars

Let's start from beginning..

Let's start from beginning... When I start playing in immerion all be perfect withdrawals I get about in 3h time frame until getting bigger wins then started problems some provider check and others reasons for don't let get withdrawals now even after 12-24-72h withdrawal is almost impossible just one or two from 20is completed when I talked about it with support they said when I do withdrawal request contact with support team to speed up proces when I do that they just talk nothing else withdrawal is almost impossible in immerion don't play in this casino... I have all withdrawal history screenshots...

October 14, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Player,

We apologize for the frustration you experienced. Your satisfaction is important to us. We apologize for the frustration you experienced. Your satisfaction is important to us.

Unfortunately, email address provided is not tied to any account at Immerion to check for specifics, but if you encounter any further concerns, please feel free to contact us directly via email for more information!

Best regards,
Immerion Team

Rated 1 out of 5 stars

They are scammers ...Do not get in trap to Deposit even a Cent.

They are scammers ...Do not get in trap even to deposit a cent. I have played some money not a few...When i asked to withdraw i waited days ..In emails they do not answer..When they sent me that KYC is ok and asked for withdraw they canceled again the withdraw by saying that :
Dear Player!

Thank you for waiting.
We would like to inform you that your gaming session has been forwarded to the provider for verification. During this process, all withdrawal requests will be temporarily paused. Please note that this verification is initiated by the provider and not by our team. We do not have any additional information at this time; however, once the verification is complete, you will be able to withdraw your funds.

We apologize for any inconvenience this may cause.

They told me that it can take up to 14 Days...

They are doing everything not to take your money...
In Web site when you press withdraw it blocks you with that message...
Withdrawal isn’t possible
Your previous bets are being reviewed by game or sport provider to ensure the fair play. You can withdraw again once review is completed

IT looks ordinary casino but it is TRAP ...They are thieves....

October 9, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear M,

We’re sorry to hear about your dissatisfaction. We take your comments seriously. We strive to provide a fair and transparent gaming experience at all times. Trusted providers support us in monitoring rule adherence. When checks occur, they are protective measures, not indicators of wrongdoing. Completion is necessary before resuming play, ensuring that fairness is upheld for all participants.

Best regards,
Immerion Team

Rated 1 out of 5 stars

I’m a bit concerned about my experience…

I’m a bit concerned about my experience with Immerion Casino so far.

On 2 October 2025 around 19:30, I requested a £600 withdrawal from my account (after depositing via bank transfer and playing Belatra – Blast the Bass, with no bonus used). On 3 October around 12:00, the withdrawal was cancelled and I was asked to provide verification documents (ID front/back, selfie with ID in front of the site, and a bank statement).

I’ve since provided everything requested, but my withdrawal is still pending. What worries me is that I’ve read on Casino Guru about other players facing delays with KYC and “game provider checks.”

I really hope this is just a normal part of the process and that my £600 withdrawal will be processed soon, but I wanted to share my experience so far. I’ll be happy to update this review once everything is resolved.

If the team would like to reach out to make sure everything is in order, I’d be happy to provide my account details privately so this can be resolved smoothly.

October 2, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear DG,

We apologize for your negative experience and appreciate your honest review. The security of your account and funds is our highest priority. To uphold this standard, we may occasionally request additional verification to confirm your identity. We strive to complete such procedures promptly, while fully complying with our licensing and security obligations. We appreciate your understanding.

As we see, you have elected to close your account before completion of verification. If we can assist with anything further, we are glad to help!

Best regards,
Immerion Team

Rated 1 out of 5 stars
Verified

Just to confirm again

Just to confirm again. These guys are poor, dirty scammers and most positive reviews here are paid and fake without any doubts. This fraud office can't be even called a casino. This scammers refused to pay 2000$ from may. Beware of any casino from Goodwin N.V. group. Poor criminals that perform phishing activity. I have all the evidence and will do my best them to be punished. Don't trust their blah-blah that will follow this review. Just know one simple thing: Goodwin N.V. = SCAM, license number OGL/2024/758/0228 = SCAM. Beware This Scammers otherwise you risk never receive your funds.

September 30, 2025
Immerion logo

Reply from Immerion

Dear Artak,

We regret to hear about your disappointment. Safeguarding your account is not just a priority but a responsibility we uphold. For this reason, we may request extra verification to guarantee secure access. We work to complete these checks as quickly as possible, within the framework of regulatory requirements. Thank you for your cooperation.

Best regards,
Immerion Team

Rated 5 out of 5 stars

I was not expecting much but this is…

I was not expecting much but this is now my go to place. I use mastercard and its always instant. Found some classic slots to play years ago. Pretty happy with it to be honest.

September 7, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Melchor,

We’re so glad you enjoyed your time, it’s always our goal to please!

Best regards,
Immerion Team

Rated 5 out of 5 stars

This site is pretty cool

This site is pretty cool. The crypto deposit was super fast.

September 4, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Crystal,

Thanks for being such a valued guest, we appreciate your kind review!

Best regards,
Immerion Team

Rated 5 out of 5 stars

Best for Crypto

Finally a place that makes it simple to deposit with crypto. No fuss, The website is clean and doesnt have a million popups which is a relief tbh. A++ experience.

September 18, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Alain,

Your words mean the world to us, thank you for the support!

Best regards,
Immerion Team

Rated 5 out of 5 stars

My main spot for gaming now

I've tried a few online casinos but this one feels the most straightforward. Buying crypto directly on the site with Moonpay was a cool feature I hevent seen elsewhere. Made my first deposit that way and it was surprisingly quick.
The game selection is HUGE. Literally you can scroll forever and find new stuff. Customer support has been solid the one time I needed them for a small query.

September 19, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Xavier,

We’re so pleased your visit went well, your happiness is our reward!

Best regards,
Immerion Team

Rated 5 out of 5 stars

SO far SO good

I like how they have filters to find games easy. I had a small issue with a bonus code but the live chat person helped me out right away. They were super helpful and fixed it in minutes.

August 30, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Carlo,

Thanks for choosing us and for your thoughtful feedback, we appreciate it!

Best regards,
Immerion Team

Rated 5 out of 5 stars

A good time

The games load fast and I never see it crash. I just play for fun and this site makes it easy. The cashback is a real thing too which is cool. Happy with it so far.

September 6, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Remy,

We’re happy you chose us for your entertainment, come back soon!

Best regards,
Immerion Team

Rated 5 out of 5 stars

OMG the selection is huge its amazing

OMG the selection is huge its amazing. So many chances!!

September 11, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Gustavo,

Thank you for sharing your experience, we truly appreciate it!

Best reagrds,
Immerion Team

Rated 1 out of 5 stars

Avoid this casino

It's simple, stay away from this casino....before 8-9 months I verified my account after 3 weeks waiting and now when I want to do withdraw 350€ they asked me again to verify my account(imagine to you win something bigger) and after 5 days that I sent again my documents there is no response. They just don't won't to pay nobody, the goal of these scammers is just during the kyc process(maybe 3-4 weeks without jokes) to play your winnings back, stay away!!!

September 15, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Petar,

We apologize for the inconvenience and will use your feedback to improve. Security is a cornerstone of our service. To ensure your funds remain safe, we may at times request further verification. We make every effort to complete this step quickly, without compromising compliance obligations. We appreciate your patience.

Best regards,
Immerion Team

Rated 1 out of 5 stars

Immerion Scam

Immerion Scam
Stay away from this site because it's true you will be scammed, I made a withdrawal but couldn't, I tried to contact CS but they didn't respond well..
Stay away from this site if you don't want to lose your money

September 17, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Player,

We’re sorry to hear about your dissatisfaction. We take your comments seriously. Unfortunately, we were not able to locate your account via information provided, please contact us directly via email or live chat for the team to investigate your concern further.

Best regards,
Immerion Team

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