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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the convenience and efficiency of the service, highlighting how easy it is to set up an account and manage parking payments. Customers particularly value the automatic payment system, which eliminates the need to queue at payment machines or search for change. The system's ability to accurately detect vehicle entry and exit times, coupled with prompt email confirmations, provides reassurance and transparency. Many users also praise the flexibility of being able to update car registration details and add multiple vehicles to their accounts. Consumers report positive experiences with customer service, noting quick and helpful responses to queries and issues. The ease of use and time-saving benefits of the automated payment system are frequently mentioned, with many wishing more car parks would adopt this technology. People find it especially useful for regular parking needs, such as at gyms or workplaces, where the system simplifies the payment process and reduces the risk of fines.

Based on these reviews

Rated 4 out of 5 stars

Great way of paying automatically online for your parking based on your reg. Just drive in and out without needing to think about parking. Would be better if I could receive one invoice per week inste... See more

Company replied

Rated 4 out of 5 stars

I buy a monthly season ticket to park in Scarborough. It means I can come and go, using the car park as if it was my own. I just drive in, park, do my stuff in town then get in the car and drive... See more

Company replied

Rated 4 out of 5 stars

Very easy to use, register your vehicle then you receive your parking fee discounted parking charges online. This is then paid automatically from your account.

Company replied

Rated 5 out of 5 stars

Hozah Autopay is an easy-to-use and easy-to-set-up system for a single vehicle or multiple vehicles. Following a visit you'll get an email confirming the vehicle registration numbers and the entry... See more

Company replied

Rated 2 out of 5 stars

we're forced to use Hozah at the local Gym. autopay is simple once setup (hence 2 stars rather than 1) I wouldn't chose to have autopay setup for any other car park (but the choice is none... See more

Rated 5 out of 5 stars

It makes things so easy, just driving in and away again without having to worry about buying a ticket or going to the machine (and remembering your reg number!). You can even change or add another car... See more

Company replied

Rated 5 out of 5 stars

It is very easy to sign up with Hozah. Even if I use another car I can easily change the registration. if you have the use of more than one car it can be registred under your name which is really us... See more

Company replied

Rated 2 out of 5 stars

Used for the first time today and not impressed. I don’t want to use autopay because if I sell the car, I don’t want to pay for parking for someone else because I forgot to cancel. You can... See more

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Rated 5 out of 5 stars

When I first started using Hozah I was worried that maybe my number plate wouldn’t be read properly. I needn’t have worried as that has never happened in the 2-3 years I’ve been using it.

Company replied

Rated 5 out of 5 stars

So much easier than queuing to pay at the pay station. Full transparency on the account , drive in, park up, exit and automatically gather to your bank account.

Company replied

Rated 5 out of 5 stars

I use this regularly for work and its great because I can just leave without having to mess around at the pay machine never had any issues

Company replied

Rated 3 out of 5 stars

We regularly use Hozah at Hertfordshire university Sports Village. As members of HSV we have 2 hours free parking, but it is totally unnecessary and a little annoying to receive an email every time we... See more

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Rated 5 out of 5 stars

I regularly use the Hozah enabled car parks 3-4 times per week and have had no issues at all. Once registered (which you can do for multiple vehicles) the system requires no further attention. I usual... See more

Company replied

Rated 5 out of 5 stars

Use a facility regularly that requires parking with Hozah. Never had a problem and they have always been fair regarding free and paid for parking.

Company replied

Rated 5 out of 5 stars

I use a particular Hozah enabled car park at least once a week and others when necessary. It saves me queuing at the payment machine and peering at the instructions to pay. Drive in, drive out, get an... See more

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Rated 5 out of 5 stars

The Hozah system on the Rochdale Exchange car park is so easy, effective and efficient - no need to worry about paying as camera system registers your car on the way in and out and then charges your a... See more

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Rated 5 out of 5 stars

I parked on the Grovsner carpark and couldn’t access the payment site in order to pay. Set up the autopay and again tried to pay when I left the carpark. I wasn’t sure if payment had been accepted so... See more

Company replied

Rated 5 out of 5 stars

I parked in the Grosvenor car park for two nights and my bill was£15.09 which I think is very fair,only the second time I’ve used hozah,the last time over an year ago and it worked a treat,it just tak... See more

Company replied

Rated 3 out of 5 stars

I used Hozah for the first time at a car park near Hertfordshire Sports Village. The registration process was very simple, and the system itself is convenient — no need to worry about paying manua... See more

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Rated 5 out of 5 stars

We loved using the Hozah service, makes parking so easy! Also very impressed with their customer service. We'd sold our car but hadn't removed the car from the app. I then noticed I'd been charge... See more

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Rated 2 out of 5 stars

Having used Hozah for some time now to simplify parking charges in our local shopping centre, two days ago I parked, expecting Hozah to take the payment directly from my bank account as usual. Upon ar... See more

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Rated 2 out of 5 stars

I use hozah regularly as it has been implemented at the gym I use. At a simple level it works well there. I have very grave concerns about its terms and conditions and the massive over-rea... See more

Company replied

Rated 5 out of 5 stars

Best system for parking ever, simply drive in park up and drive out when done shopping. No long ques at pay booths, ticket machines at barriers. Just a super smooth experience, can't beat it.

Company replied

Rated 5 out of 5 stars

Always good especially now I have the monthly direct debit. I wish my work didn't charge parking given it's nowhere near the town or station but it's because they don't own the land...

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Rated 5 out of 5 stars

It’s great not having to remember to pay for parking. Any problems and their customer service is excellent Top marks from me, especially after a parking fine at Ventura. Their signs are not clear... See more

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Rated 5 out of 5 stars

It was easy to set up online account it meant I didn't need to worry about working how long I was going to be parked for or scramble for the correct amount of change. It was easy to make changes to my... See more

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Rated 5 out of 5 stars

Such an easy and efficient way to pay for parking. I regularly use Hozah enabled car parks and find it reassuring that the payment will be taken automatically without having to worry about forgetting... See more

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Rated 5 out of 5 stars

Visited a car park where there is an offer on and got charged the full amount. Questioned the price by email to customer services and got an almost instant refund. Couldn’t ask for a better 5 star ser... See more

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Rated 5 out of 5 stars

It is so simple to set up and use. once you have added the vehicles you use there is nothing else that you need to do when you enter any of the car parks.Iit is quite easy to add extra vehicles as wel... See more

Company replied

Rated 5 out of 5 stars

No stress or messing about! Easy no fuss! Ankerside clocks you automatically so no need for parking apps and putting in card details which is more secure! The best parking System ever!

Company replied

Rated 3 out of 5 stars

Its an excellent idea, but there is a massive flaw! You don’t know, and can’t discover, which car parks use it!! You literally have to drive in and see if it’s in operation. York Council don’t tell y... See more

Company replied

Rated 5 out of 5 stars

I got into an awful muddle trying to set up my account ( grandparent ) Sorted very quickly the next day and I was reassured about my bank details . Very helpful :)

Company replied

Rated 5 out of 5 stars

Hozah parking payment system is very convenient, easy and quick! It has fully automated payment system without needing to worry about finding a machine or using an app :)

Company replied

Rated 5 out of 5 stars

As soon as I leave I get confirmation of no charge. This is in the gym car park where weekdays have a two hour limit. I must add that when I had an issue with another car park hozah managed, restaur... See more

Company replied

Rated 5 out of 5 stars

Excellent company. Easy to use for hassle free parking both in my local town and when my family and I travelled to York. They also run free parking competitions and reward customers!

Company replied

Rated 5 out of 5 stars

Genuinely very simple and easy to use. Not having a million parking apps is great!

Company replied

Rated 5 out of 5 stars

I had an issue with my work Car-parking, which is now managed by Hozah. I raised a concern and a query and they replied in a timely manner and resolved the issue. Great Customer Service!

Company replied

Rated 5 out of 5 stars

Autopay is so easy! You set it up once and then never have to touch it, so no forgetting to pay for parking.

Company replied

Rated 5 out of 5 stars

Parking always simple, no frantic searching for change in your purse. Also, ‘ pay as you leave’ so you are not clock watching when you are out shopping or for a meal having to rush back in case your p... See more

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Rated 5 out of 5 stars

The Hozah parking system works very well. Good communication and accurate payments. I have no issues.

Company replied

Rated 5 out of 5 stars

Simple and quick to sign up. It's good that you don't have to download yet another app. Apple and Google Pay would be a bonus.

Company replied

Rated 5 out of 5 stars

Superb app. Paid for parking with ease and without any issues.

Company replied

Rated 5 out of 5 stars

Simple and easy to use. Don't have to worry about parking as everything is sorted easily upon set up.

Company replied

Rated 5 out of 5 stars

Hozah is so easy to use. The registration is quick and easy. On the odd occasion that the camera's have not read my number plate when leaving the carpark and so i have been billed too much, Hozah cust... See more

Company replied

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Company details

  1. Public Parking Space
  2. Parking Garage
  3. Parking Lot
  4. Payment Service
  5. Shopping Mall

Written by the company

Pay for parking automatically with Hozah® Autopay. No cash, no apps, and no fines. Simply park and let Hozah take care of the rest.


Contact info

4.0

Great

TrustScore 4 out of 5

521 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Absolutely apalling company

Absolutely apalling company. Machines are always broken in the car park I used. The one that was working charged me twice! I have tried to have my money refunded. They don't want to know...there is no way of contacting them apart from email ...they just say they have no record of my paying twice when my bank say they have! This problem is a regular occurence in Hexham I believe .....they are an absolute disgrace of a company.

September 17, 2025
Unprompted review
Hozah logo

Reply from Hozah

We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating this situation must have been.

To help us investigate this matter further, please contact our support team at support@hozah.com with the following details: your vehicle registration, the date and time of your visit, and the location of the car park in question. Our team will look into the issue as a priority and work to resolve it as quickly as possible.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Easy to use

Easy to use, no hassle. Ideal for new locations.

October 9, 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Quick and very easy

Quick and very easy. No hassle payments

October 8, 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Quick and easy service

Quick and easy service, many thanks

October 2, 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Nice and easy

October 8, 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Happy with the service

Happy with the service

October 7, 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Superb app

Superb app. Paid for parking with ease and without any issues.

October 4, 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Great experience

Great experience

October 4, 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Ok and easy

Ok and easy. Thanks.

September 23, 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Quick and easy

No complaints.

October 3, 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Avoids a million parking apps

Genuinely very simple and easy to use. Not having a million parking apps is great!

September 11, 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

Great service!

October 8, 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 1 out of 5 stars
Invited

Hozah has significantly damaged by town

This company runs a sizeable carpark in my home town. It's been so appallingly run that it has seen of the adjacent Marks & Spencer because no one dared park any more - due to charging errors.

I live next door - I have to drive through the car park. On several occasions their misaligned cameras have spotted me and I have been charged. On one occasions, I got 10 charges, one right after the other - taking almost 100 pounds from my account.

The damage they have done to this town is incalculable. Absolute cowboys.

October 4, 2025
Rated 5 out of 5 stars
Invited

Quick service

Quick service
Clean carpark
Easy parking

October 3, 2025
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars
Invited

Ease of use

Very easy to use

October 10, 2024
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

It is very easy to sign up with Hozah

It is very easy to sign up with Hozah. Even if I use another car I can easily change the registration. if you have the use of more than one car it can be registred under your name which is really useful sometimes.

October 3, 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

Rated 5 out of 5 stars

It is so simple to set up and use

It is so simple to set up and use. once you have added the vehicles you use there is nothing else that you need to do when you enter any of the car parks.Iit is quite easy to add extra vehicles as well if you have a loan car for the day

September 25, 2025
Unprompted review
Hozah logo

Reply from Hozah

Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!

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