Hlmotors Reviews 161

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the business for its exceptional service, noting the team's professionalism, friendliness, and efficiency. People appreciate the clear communication, with staff proactively keeping them informed about the progress of their vehicle's service or repair. Consumers highlight the ease of the entire process, from booking appointments to the seamless completion of work. The high standard of workmanship and the team's helpfulness in dealing with insurance or warranty companies are also frequently mentioned. Reviewers value the personal touch and the sense that the company genuinely cares about its customers, with many stating they have been loyal clients for many years and would highly recommend the business to others.

Based on these reviews

Rated 5 out of 5 stars
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My car was repaired here after being dented by another car when stationary . It was the insurer who chose the company and I was very lucky they did. Glen explained what was needed at every stage and a... See more

Rated 5 out of 5 stars
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I took my car this time to HL motors to fix an oil leak. I have no complaints, all of the employees are very polite and professional. I also have my car serviced and MOT here once a year and have do... See more

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Rated 5 out of 5 stars
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Quick and easy to book work completed in great time and kept up to date by Clare highly recommended

Rated 5 out of 5 stars

Recommended to me and have since fixed a few issues without any difficulties. Very nice people to deal with and happy to repair my old vehicle compared to some of the luxy cars of other customers. I'l... See more

Rated 5 out of 5 stars

I’ve been using H&L Motors for around 30 years to look after my cars, and I wouldn’t use anyone else. They have never let me down, are always courteous and have fair prices. I highly recommend them.

Rated 5 out of 5 stars
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Took my son’s car in for a service having had good experiences previously with the body shop. Pleased to say that the car is running well and the workshop crew were as efficient as my previous body s... See more

Rated 5 out of 5 stars
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Been a customer for maaaaany years. Never disappointed. Can even think of an issue or questions that were not dealt with proactively, promptly and satisfactorily, anyway none were major. And most w... See more

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Rated 5 out of 5 stars
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An excellent service with old school professionalism. Glen kindly explained what work was needed and how, in practice, it would be carried out. On time and on budget with very good quality workmansh... See more

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Rated 5 out of 5 stars
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My car was damaged which included a broken windscreen, which meant the car was not drivable. Damon at H&L was a fantastic help, organising collection, managing my insurance company and smoothing out t... See more

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Rated 5 out of 5 stars
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I have been using H and L motors for the last 10 years and cannot fault them! Just a service this time but for whatever reason I have needed their help in the past they have always gone the extra mil... See more

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Rated 5 out of 5 stars

Fabulous customer service from the team at HL Motors and a brilliant job done . I was sent to HL Motors to get two alloy wheel covers repaired as part of my car insurance policy. I was treated with th... See more

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Rated 5 out of 5 stars

I was recently recommended to H&L Motors by a friend and have asked them to do two separate jobs within 2 months. The service level was the same on both occasions, staff are friendly but organised an... See more

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Rated 5 out of 5 stars

Car Collection 13th June 2025 - A very big thank you from my family and I for your professional, courteous, efficient customer service you have provided for us whilst our car was with you. its very ea... See more

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Rated 3 out of 5 stars
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Like many people in the local area I have used this Company over many years. The standard of workmanship is good and the prices fair representing value. However, they seem to have lost the plot when... See more

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Rated 5 out of 5 stars
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What an experience! I was involved in an accident that wasn’t my fault and felt so nervous/ anxious about what to do and where to go. My client had mentioned a a company/ Garage years ago that he w... See more

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Rated 5 out of 5 stars
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When you want a job done properly then H&L are the people to take you seamlessly from estimation to job completion. They go above and beyond and offer an outstanding service. Special mention to Damon... See more

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Rated 5 out of 5 stars
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H&L really do look after their customers well. We have been using them for a few years now for our MoTs and they are always helpful, accommodating if anything extra needs doing and welcoming.

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Rated 5 out of 5 stars

Customer Service was outstanding. The bodywork repair/respray was excellent; the vehicle looked like new when it was returned. My thanks to Glen, Chris and the team for all their hard work and first c... See more

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Rated 5 out of 5 stars
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Really excellent service today, thank you office team and team behind the scenes! Fixed an ongoing issue with the electrics and and MOT and service. And thank you for cleaning my car as part of the se... See more

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Rated 5 out of 5 stars
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Absolutely brilliant service again - completed repair as per estimate and even helped me deal with the warranty company - the team at H&L are so helpful and very thorough. Thoroughly recommended -... See more

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Rated 5 out of 5 stars
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Had an urgent Friday afternoon stolen reg plates issue that was dealt with brilliantly same day by the very helpful team at H&L…thank you

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Rated 5 out of 5 stars

Excellent business. Body Shop Management is reflected (literally) in the high quality of repair. Look no further, their no fuss approach and expertise speaks for itself. No hesitation to recomm... See more

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Rated 5 out of 5 stars
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Great service and excellent customer support! Our car has been serviced, repaired and MOT done in the most professional and efficient way. Thank you!

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Rated 5 out of 5 stars

First time used after an RAC engineer's recommendation following a temporary split transmission hose repair. Couldn't be nicer to deal, friendly and informative when asked questions about the work req... See more

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Rated 5 out of 5 stars
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No words to express how much I am satisfied. Excellent service. All staff are welcomed, friendly, polite with smily faces. Very professional service.

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Rated 5 out of 5 stars

Excellent professional job repairing the buckled wheels on my Alfa Giulia. Friendly and helpful service throughout from the team in Esher. Highly recommend these guys.

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Rated 5 out of 5 stars
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Fabulous team ! From reception to forecourt/ security to the mechanics. Couldn't recommended them more . Is it weird to say that I actually look forward to taking my car in !

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Rated 5 out of 5 stars
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Just had my car’s annual service and MOT. Great service, always friendly and professional. Another 5-star experience with H&L Motors, thank you.

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Rated 5 out of 5 stars
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Great service from start to finish. Great customer service on phone. Great work from your service department. All efficient and went smoothly. Would use again.

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Rated 5 out of 5 stars

My fourth visit - only a small job this time but completed satisfactorily and more quickly than it took me to do some local shopping!

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Rated 5 out of 5 stars
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I had my daughters car MOT’d at H&L Motors and as usual the whole experience was brilliant, from arranging the appointment to booking in and dropping off - the staff are very friendly, professio... See more

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Rated 5 out of 5 stars
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Really polite and friendly staff. Fitted me in at short notice for my MOT. Treated me with kindness, respect and good humour. 5 stars. Top garage locally.

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Rated 5 out of 5 stars
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Another great experience at H&L - their customer service is superb and their workmanship is absolutely brilliant. The company is operated in a way that really sets it apart and fills you with confiden... See more

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Rated 5 out of 5 stars
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Full Transparency: I've been a (commercial vans) and domestic (personal 20 year old car) client of H&L for over 17 years, and their a reason for that, I don't as a rule review any company especially... See more

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Rated 5 out of 5 stars

Had my car MOT’d there today. Prompt, friendly and efficient service at very reasonable price. Can’t fault it…even got a cup of tea while I waited. Excellent!!

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Rated 5 out of 5 stars
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Service was seamless from start to finish. I would recommend H&L to others. Good value for money. Good service.

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Rated 5 out of 5 stars
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We have used this company for a few years now to service and MOT our car. They are polite trustworthy and above all keep you up to date on everything to do with the car before completion. Thank you... See more

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Rated 5 out of 5 stars
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I’ve used H&L Motors and always found them fair, professional, with good communication, and they’ve always got the job done (which hasn’t always been easy!)

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Rated 5 out of 5 stars
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Brilliant service, so happy with H&L all the team are so professional and helpful. Highly recommend

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Rated 5 out of 5 stars
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Professional service with a friendly attitude. My first visit and I will be coming back for sure.

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Rated 5 out of 5 stars
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H&L never fail to offer a brilliant service; professionally superior, personal and efficient. Their standard of service over the many, many years I've been a customer never ceases to amaze me.

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Rated 5 out of 5 stars
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H&L motors sourced a difficult part to get for my car despite it being a complex fit the cost overall was incredibly reasonable

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Rated 5 out of 5 stars
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Very professional highly efficient organisation. Had my diamond cut wheels refurbished, looking as good as new for competitive price (approved by my insurance company). Would certainly return.

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Rated 5 out of 5 stars
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The experience provided was outstanding, with customer service and work quality being top-notch. Damon excelled in customer service, ensuring consistent communication regarding timelines and the progr... See more

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Rated 5 out of 5 stars

Always a warm welcome and the work is carried out with professionalism and care. Highly recommended.

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Rated 5 out of 5 stars
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Great service, friendly and professional. I will definitely recommend and return next year again.

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Rated 5 out of 5 stars
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The service I received was excellent from initial enquiry to completion of the accident repair. Highly recommend.

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4.9

Excellent

TrustScore 5 out of 5

161 reviews

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Rated 5 out of 5 stars

I’ve been using H&Lfor 30 years

I’ve been using H&L Motors for around 30 years to look after my cars, and I wouldn’t use anyone else. They have never let me down, are always courteous and have fair prices. I highly recommend them.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars
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Took my son’s car in for a service…

Took my son’s car in for a service having had good experiences previously with the body shop.
Pleased to say that the car is running well and the workshop crew were as efficient as my previous body shop experiences.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars
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Excellent work and service

My car was repaired here after being dented by another car when stationary . It was the insurer who chose the company and I was very lucky they did. Glen explained what was needed at every stage and appreciated that I was desperate to keep it rather than have it written off. Melanie in reception was very helpful too initially. They were very quick at authorising repairs , getting the parts and replacing them to a high standard. The car looks like new! The car that mine was shunted into is taking a lot longer to repair. I would use them for other work if it wasn’t for the fact that I live in Wandsworth and hate driving through Kingston

September 8, 2025
Unprompted review
Rated 5 out of 5 stars
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Oil Leak

I took my car this time to HL motors to fix an oil leak. I have no complaints, all of the employees are very polite and professional. I also have my car serviced and MOT here once a year and have done so for a number of years They always keep me updated on issues that may need to be fixed rather than just doing it so I am fully aware of the cost before it’s done.

August 20, 2025
Unprompted review
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Reply from Hlmotors

Thank you Janice for taking the time to review. We are happy to have helped.

Rated 5 out of 5 stars
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Fiat 500

Service was seamless from start to finish. I would recommend H&L to others. Good value for money. Good service.

August 19, 2025
Unprompted review
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Reply from Hlmotors

Thank you for using H&L, and for your kind review.

Rated 5 out of 5 stars
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Great service and excellent customer…

Great service and excellent customer support!
Our car has been serviced, repaired and MOT done in the most professional and efficient way. Thank you!

August 14, 2025
Unprompted review
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Reply from Hlmotors

Thank you very much for your review.

Rated 5 out of 5 stars
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Very good indeed…

An excellent service with old school professionalism. Glen kindly explained what work was needed and how, in practice, it would be carried out. On time and on budget with very good quality workmanship. Thank you! James

July 30, 2025
Unprompted review
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Reply from Hlmotors

We are very pleased to have helped James. Thank you for taking the time to review our business.

Rated 5 out of 5 stars
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The experience provided by Hlmotors…

The experience provided was outstanding, with customer service and work quality being top-notch. Damon excelled in customer service, ensuring consistent communication regarding timelines and the progress of the work being done. Overall, the level of service and craftsmanship was exceptional..

July 21, 2025
Unprompted review
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Reply from Hlmotors

Thank you for sharing your experience, Peter

Rated 5 out of 5 stars
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Really excellent service today

Really excellent service today, thank you office team and team behind the scenes! Fixed an ongoing issue with the electrics and and MOT and service. And thank you for cleaning my car as part of the service!

July 7, 2025
Unprompted review
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Reply from Hlmotors

We really appreciate your review.

Rated 5 out of 5 stars
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Great customer service

Just had my car’s annual service and MOT. Great service, always friendly and professional. Another 5-star experience with H&L Motors, thank you.

July 3, 2025
Unprompted review
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Reply from Hlmotors

Thank you for your business

Rated 5 out of 5 stars
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Faultless from start to finish

My car was damaged which included a broken windscreen, which meant the car was not drivable. Damon at H&L was a fantastic help, organising collection, managing my insurance company and smoothing out the entire process. His help is deeply appreciated, keeping me informed of all the moving parts of the repair. The repair itself is faultless, panel gaps, paint matching, calibration of all the sensors are as it was coming out of the factory. Highly recommended!

June 17, 2025
Unprompted review
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Reply from Hlmotors

Thank you for the review. We are delighted you were happy with the service and have passed your comments onto Damon who was pleased to look after you.

Rated 5 out of 5 stars

Dear H&L Team,

Car Collection 13th June 2025 - A very big thank you from my family and I for your professional, courteous, efficient customer service you have provided for us whilst our car was with you. its very easy to say thank you but to put it in writing makes it more sincere and meaningful. Your regular progress phone and email updates were priceless and for myself represents the optimum in great customer service. Through-out the time our car was in your body-shop and garage we really did feel reassured that we were in good hands, and we were right. Thank you all again, especially Glen and Mel for looking after us in a time of necessity. All the very best!!!

June 13, 2025
Unprompted review
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Reply from Hlmotors

Thank you Kris, we really appreciate you taking the time to review. We are delighted you are happy with the service received.

Rated 5 out of 5 stars

Had my car MOT’d there today

Had my car MOT’d there today. Prompt, friendly and efficient service at very reasonable price. Can’t fault it…even got a cup of tea while I waited. Excellent!!

June 6, 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review, Charles.

Rated 5 out of 5 stars

Thorough & Professional Service

Excellent professional job repairing the buckled wheels on my Alfa Giulia. Friendly and helpful service throughout from the team in Esher. Highly recommend these guys.

May 16, 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review, Richard.

Rated 5 out of 5 stars
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Had an urgent Friday afternoon stolen…

Had an urgent Friday afternoon stolen reg plates issue that was dealt with brilliantly same day by the very helpful team at H&L…thank you

May 9, 2025
Unprompted review
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Reply from Hlmotors

Thank you for your review, we're glad to have helped.

Rated 5 out of 5 stars
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Top notch mechanics and customer service

I have been using H and L motors for the last 10 years and cannot fault them! Just a service this time but for whatever reason I have needed their help in the past they have always gone the extra mile to help get me back on the road asap with excellent customer service and faultless repairs. I would not take my pride and joy anywhere else! You won’t find anywhere better!
Simon Carrell Furniture - Richmond

April 24, 2025
Unprompted review
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Reply from Hlmotors

We appreciate your loyalty over the years, thank you Simon.

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