Fragrancerevolutionboutique Reviews 106

TrustScore 2 out of 5

2.2

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with their orders, citing issues such as long delivery times, lack of updates, and, in some cases, non-delivery. Many consumers report poor communication, noting a lack of response to emails and other inquiries. People highlight problems with refunds, indicating they did not receive compensation for their issues. Consumers have mixed opinions about the delivery service, with no strong consensus. Some reviewers suspect the authenticity of the products, mentioning discrepancies in scent and packaging compared to the originals. Some consumers report negative experiences with customer service, including unhelpful or non-existent support.

Based on these reviews

Rated 3 out of 5 stars

Have faith! Ok I ordered three weeks ago.. no response to emails.. nothing. I think the mystery ‘Mia ’ as mentioned in previous reviews might just be a comedic cover for ‘Missing in action’ by the co... See more

Rated 1 out of 5 stars

Avoid at all costs—this is a fraud operation masquerading as a luxury fragrance retailer. I purchased what were advertised as genuine branded perfumes, but the products received were cheap, highly alc... See more

Rated 1 out of 5 stars

Awful website, AVOID. I ordered a bottle of perfume which took several weeks to arrive, I sent them 5 emails, and tried to contact them via their live chat, to try to chase up my order as it was a bir... See more

Rated 1 out of 5 stars

I regret no coming here to see the reviews before buying the samples from this company, I ordered 3 weeks ago , sent several emails and no respond whatsoever, at this point I am certain is a scam lost... See more

Rated 1 out of 5 stars

I ordered a sample coming to £19 (extremely relieved l didn't buy the full bottle), it has now been over 28 working days and this still has not been received. I've emailed making enquiries, with no re... See more

Rated 1 out of 5 stars

I have wanted a certain Chanel perfume for a while but at £250 a bottle I felt unsure so ordered £120 decanted bottle from Fragrance uk ... what a WASTE OF MONEY!!!!! it is like slightly scented dis... See more

Rated 1 out of 5 stars

Total scam, really annoyed with myself I didn't check the reviews first. No response to any emails, webforms, the phone number does not exist. For context, order accepted and payment taken back in... See more

Rated 1 out of 5 stars

Ordered 2 samples on impulse and then read all the bad reviews. Within 10 minutes contacted them via 3 contact channels to cancel order. I have received no acknowledgment of my messages and money take... See more

Rated 4 out of 5 stars

This company is remarkable in providing extremely accurate and wonderful perfumes at a very good price. It is likely to be a small independent company and customers may have to wait from one week to s... See more

Rated 1 out of 5 stars

DEFINITELY DO NOT TRUST! The sample of the scent I ordered smelt cheap, very naff and nothing like the original perfume. The make of perfume on the label of the plastic vial was spelt incorre... See more

Rated 1 out of 5 stars

Fragrance revolution boutique is a SCAM Don’t buy anything from them online Because I bought 3 perfumes and I never received my order and they don’t have contact details as well . There is email but... See more

Rated 1 out of 5 stars

I wish I checked the reviews before ordering, please avoid. Order never received. Absolute scam and I'll escalate this with the National Cyber Security Centre to take their website down. Absolutely di... See more

Rated 1 out of 5 stars

Spent £30 on perfume, received no confirmation of purchase (but the money left my bank) then received nothing. Still waiting 3 weeks later. Emailed them but no response. I am going to pursue small cla... See more

Rated 1 out of 5 stars

As everyone else is saying, they're a bunch of rip off merchants. DO NOT order from this website. 'Mia' and whoever else is behind this website are scumbags. Lesson learnt.

Rated 1 out of 5 stars

BEWARE!! I made a big mistake by not reading reviews before I ordered perfume from this rogue outfit. After waiting 3 weeks I at last got a reply from “Customer service” saying it had been ‘send’ (s... See more

Rated 4 out of 5 stars

I can confirm that this website is not a scam. It took a long time 3-4 weeks to receive my order with no updates and no confirmation from the shop. Their customer service needs improvement but this is... See more

Rated 1 out of 5 stars

Do NOT use these, waited two weeks and did NOT get what I was expecting. I ordered Jo Malone and in no way do I believe it's Jo Malone, smells much stronger than the original. You order as the picture... See more

Rated 1 out of 5 stars

Scam company. Give every excuse under the sun as to why they can’t provide tracking. Anyone not received their order, please report to trading standards, contact your bank or go down the CCJ route.

Rated 1 out of 5 stars

Non responsive customer service. I paid £70 for some aftershave. Initially had response that item was out of stock. Then got notification was going to be sent out to me. But waited 10 days and noth... See more

Rated 1 out of 5 stars

Avoid this company if you dont want to lose your money. I wished I had checked Trust Pilot before placing my order. Now having to raise a case with my payment card to see if theres anything they c... See more

Rated 1 out of 5 stars

Scammers. I never received my order. I tried to contact them multiple times, multiple emails and phone number and noone came back to me, it's been over a month now. AVOID!

Rated 1 out of 5 stars

Placed an order 15 days ago. Still not received it, despite paying for next day delivery. They have ignored all forms of contact and still haven’t sent me an update on the order. Scammers.

Rated 1 out of 5 stars

Not recommended. Ordered on 13th January and still not received item ordered. Have emailed company to follow up delivery and have been completely ignored. They also appear to have added royal mail... See more

Rated 1 out of 5 stars

Avoid, if you call them out on their fulfilment delays, they tell you that they’re busy and understaffed, then go on to ignore you without ever fulfilling your order. I get being busy, but hire to mee... See more

Rated 1 out of 5 stars

Avoid like the plague!! Horrendous experience with these vendors I wish I have read these reviews before buying.. Waiting for more than a month for my order then I find out that they forgot to s... See more

Rated 1 out of 5 stars

Ordered some Fragrance over two weeks ago and still waiting. No response from multiple emails sent requesting an update and now refund. Really poor service

Rated 1 out of 5 stars

I had a negative experience with ordering from this store. They sent me a completely different fragrance sample than the one I had ordered. I am 100% sure of this because I have the same fragrance... See more

Rated 1 out of 5 stars

I ordered I recently ordered Blue Talisman Parfum by Ex Nihilo and Louis Vuitton Symphony. Unfortunately, the fragrances don’t smell as expected and differ significantly from my prior experiences wit... See more

Rated 1 out of 5 stars

Ordered from them in August. Still hadn't received anything in October. Any contact with them when ignored. To me this is a scam that should be avoided

Rated 1 out of 5 stars

placed an order two weeks ago , no response no confirmation , phoned several times/emails and no response. i would stay well clear of this company ....... £181.00 down

Rated 1 out of 5 stars

I have received nothing after 10 days, no reply to emails, phone switched off, no reply to Facebook messenger. I suspect this site is a scam and will be contacting my credit card company to get help w... See more

Rated 1 out of 5 stars

Where do i start.....came in cheap glass bottle with perfume name stuck with sellotape on the side. Packaging was a pink sheet of tissue paper and a pink heart sticker keeping it together. Cant give t... See more

Rated 1 out of 5 stars

My experience with this company was an unhappy one. I had an allergic reaction to the fragrance, when I contacted the company via the online form they did not respond. when I requested a chargebac... See more

Rated 1 out of 5 stars

Please do not buy from this fake company they took my £70 for a perfume and it didn’t arrive and they ignored all my emails I reported them to my bank and my bank said they are a fraud company who tak... See more

Rated 1 out of 5 stars

Absolutely terrible scam. please be aware - they send out fragrances in thin clear bottles and tell you that the fragrance you are buying is the genuine one ... where is the proof ? It could be water... See more

Rated 1 out of 5 stars

My son used his Easter money to purchase from this company and three weeks later it still hasn't arrived. Emails say they will send but still not received and now totally ignoring me. Where is the or... See more

Rated 1 out of 5 stars

Avoid. Just read reviews after not receiving my order. No reply to messages about the order. Going to ring my bank and see if I can get my money back. So annoying as top of Googles list. ScAMMERS

Rated 1 out of 5 stars

I paid £120 for a 30ml perfume and it arrived in a non-original bottle... with no guarantee that it is original... don't spend your money in this shop

Rated 1 out of 5 stars

Scammer. Paid £175. Quoted 2 days later delivery. 12 days later nothing and no response from the company. Now making charge back claim against this scammer.

Rated 1 out of 5 stars

I ordered two items on 25th February. I received one around 2.5 weeks later, but there was no sign of the second one, which I queried. First I was told it was out of stock, then they were moving premi... See more

Rated 1 out of 5 stars

They are shit. Do not use this company! Apparently Royal Mail had lost my parcel twice and when I complained fragrance boutique just kept on saying they will send another one out. This never arrived!... See more

Rated 1 out of 5 stars

Awful experience. If only I had visit trust pilot before ordering from them! I ordered two Santa Maria Novella perfumes both of which were completely different to the perfumes ordered. They weren’t... See more

Rated 1 out of 5 stars

I recently purchased a 30ml Louis Vuitton Imagination. With delivery fee it was over £100. It got delivered in a Jiffy bag with the bottle just wrapped in paper. The name of the aftershave looks like... See more

Rated 1 out of 5 stars

Absolutely awful avoid at all costs, pay attention to previous bad reviews complete waste of time,Fragrance ordered for a wedding figured a week would be ample time to arrive it never did. Wasn’t sure... See more

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2.2

Poor

TrustScore 2 out of 5

106 reviews

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Rated 1 out of 5 stars

Scam

Same as others say - first couple of emails from Mia (missing in action) blaming the post office for non delivery then nothing at all. Complete scam - do not order

October 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Horror experience. AVOID

Avoid at all costs—this is a fraud operation masquerading as a luxury fragrance retailer. I purchased what were advertised as genuine branded perfumes, but the products received were cheap, highly alcoholic counterfeits. The packaging was flimsy, and the scent was a chemical imitation that dissipated almost instantly. Upon discovering the fake goods, I immediately sought a refund via email and their online portal. The company employed a deliberate strategy of evasion, ignoring all communications. Do not trust this company with your money or your bank details.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great store for niche fragrances

Great store for niche fragrances! They sell decants, so you don’t get the original full bottle, but smaller portions taken from it — which is a perfect way to try exclusive scents that usually come only in large sizes. I’ve purchased several Louis Vuitton perfumes that are available only in 100ml or 200ml bottles, and I got them in 30ml decants instead. The fragrances are always authentic, and the quality is excellent. Shipping takes a bit of time, but that’s not an issue for me — everything arrives well packaged and in perfect condition. Awesome store, highly recommend!

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! I’ve been buying from this shop for over a year now, and honestly, I don’t shop anywhere else anymore. The perfumes are 100% authentic, and I’ve always been happy with my orders. Unfortunately, it feels like only negative reviews stay visible — while Trustpilot keeps deleting the positive ones. Sometimes small glitches happen (even at the post office), but that’s normal when there are so many orders. Overall, I truly recommend this shop — I’ve had only good experiences!

September 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Scammers - AVOID

Scammers. I never received my order. I tried to contact them multiple times, multiple emails and phone number and noone came back to me, it's been over a month now. AVOID!

September 21, 2025
Unprompted review
Rated 4 out of 5 stars

Reliable products. May take longer to fulfill orders.

This company is remarkable in providing extremely accurate and wonderful perfumes at a very good price. It is likely to be a small independent company and customers may have to wait from one week to several, to receive orders. However, the company fulfilled our order exactly and we were relieved when it arrived and pleased with the quality.

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

I have wanted a certain Chanel perfume…

I have wanted a certain Chanel perfume for a while but at £250 a bottle I felt unsure so ordered £120 decanted bottle from Fragrance uk ... what a WASTE OF MONEY!!!!! it is like slightly scented dishwater! Not even the same colour as the original and smells revolting ! I am SO disappointed and very annoyed.
DO NOT BUY FROM THEM
I HAVE JUST ASKED GOOGLE IF THEIR SCENTS ARE FAKE AND WAS GREETED WITH A RESOUNDING ...YES!!!

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR MONEY AND STRESS

I regret no coming here to see the reviews before buying the samples from this company, I ordered 3 weeks ago , sent several emails and no respond whatsoever, at this point I am certain is a scam lost my money . DONT BUY FROM THIS COMPANY , SAVE YOUR MONEY AND STRESS.

October 9, 2025
Unprompted review
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Rated 5 out of 5 stars

RECEIVED after a MONTH

SCAM, never send any product, just take your money and that's all.

EDIT: Alright, I wouldn’t feel right with myself if I didn’t leave a review based on the actual facts. I waited for the perfume for a month, but to my surprise, it did arrive — nicely packaged and everything was fine. So, perhaps they don’t respond to emails or are difficult to contact, but the product was delivered. Thank you.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Awful Website, Avoid at all costs!!

Awful website, AVOID. I ordered a bottle of perfume which took several weeks to arrive, I sent them 5 emails, and tried to contact them via their live chat, to try to chase up my order as it was a birthday gift, they ignored all my messages and I received no dispatch email or tracking. I was surprised when the parcel finally arrived, as I assumed it was a total scam, however, the spray bottle the perfume came in doesn’t work, so I can’t actually get anything out of the bottle. I won’t bother contacting them to try to organise a return as they will obviously ignore that as well. Total waste of money and time. Absolutely awful company, avoid at all costs.

October 9, 2025
Unprompted review
Rated 3 out of 5 stars

Have faith

Have faith! Ok I ordered three weeks ago.. no response to emails.. nothing. I think the mystery ‘Mia ’ as mentioned in previous reviews might just be a comedic cover for ‘Missing in action’ by the company owner?! Anyway Came on here to look at previous reviews and thought the worst but….. having hatched plans to do a card chargeback and contact company owners through companies house because the lack of communication (which is atrocious) .. I finally got my samples today. So bear with, put up with the lack of communication,( not that anyone should really ) shocking customer service but they will eventually arrive. Not ideal, but not a scam.

September 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Happy customer

Happy customer! I have received my order within 3 weeks, my order arrived with the gift. Will definitely buy again! I think they are very overwhelmed with the orders but short on staff hence long delivery time. Definitely need to work on customer service. But not scammers definitely valid company.

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company if you dont want to…

Avoid this company if you dont want to lose your money.
I wished I had checked Trust Pilot before placing my order.
Now having to raise a case with my payment card to see if theres anything they can do.
If I could give zero stars I would.

September 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam site

As everyone else is saying, they're a bunch of rip off merchants. DO NOT order from this website. 'Mia' and whoever else is behind this website are scumbags. Lesson learnt.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Scam. Avoid.

I wish I checked the reviews before ordering, please avoid. Order never received. Absolute scam and I'll escalate this with the National Cyber Security Centre to take their website down. Absolutely disgusting. Fraudulent website like this will be taken down.

October 1, 2025
Unprompted review

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