Delighted with my purchase. Website easy to navigate, I had a question about delivery options which was answered very promptly to my satisfaction. Received my order in just 4 days. Excellent company!
Company replied
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Review summary
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Based on these reviews
Perfect and fast service!
Company replied
Verified
The best service ever. They have help me because I'm not good to speak danish and I make mistake and my order has been send to other address so it's come back to them and than I cannot them and they s... See more
Verified
Friendly, knowledgable, helpful, great selection, great prices. My only source for the last 3 years, and for the forseeable future. Wish I could give them 6 stars, and I am a demanding customer.
I ordered a vaping mod from them. The mod is completely defunct. It can't be switched on. Hopefully they didn't know it's not working before they sent it to me. The problem is I wrote them 2 email... See more
Company replied
Verified
Super produkt. Fair priser. Og altid super service. Det eneste lille problem er, at cartomizere alt for nemt bliver utætte. Men der skal jo også være plads til forbedringer.
Company replied
Verified
Great fast service
Company replied
Verified
Jeg elsker at handle med jer. God leveringstid og kunderservice er fantastik 👍
Verified
device consistent with the description. Device worth the price. Quick delivery
Company replied
Verified
Fin service,men mega ærgerligt at de kun lev. igennem post nord
Company replied
Verified
the delivery is too slow it took almost 13 days to recieve my shipmint
Verified
Always god service. Delivery at time. Good quality Juice products.
Verified
mit yndlingssted at shoppe god service gode produkter gode priser
Verified
God kundebetjening, super hurtig levering, tak for en god handel.
Awesome customer service.
Company replied
Verified
Esug? Simply the Best...👍🇩🇰
Verified
Super go service. Kan sagtens anbefale at handle der.
Verified
d e t e r u d e m æ r k e t.
Verified
Everything is👌 but shipping was 🐌
Verified
Always good and accurate deliveries.
Verified
As it says, thee was no problem here.
Verified
God service og hurtig levering
Company details
Written by the company
Salg af e-cigaretter, e-væske og tilbehør.
Contact info
Håndværkerparken 15, 4660, Store Heddinge , Denmark
- 50866000
- mail@esug.dk
- esug.dk
4.8
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Reply from esug.dk
Hi Thomasz,
Thank you so much for your great review and the 5 stars! 😊 We're thrilled to hear that you found our service perfect and fast – that's exactly what we strive for.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Christopher
Esug.dk
Reply from esug.dk
Hi Tim,
Thank you for your fantastic review! We're delighted to hear that you appreciate our customer service. Our team is committed to providing professional, friendly, and efficient support to all our customers, and your kind words truly motivate us. If you ever need further assistance, please don't hesitate to reach out.
Kind regards
Christopher - Esug
Customer support actually working
I ordered a vaping mod from them. The mod is completely defunct. It can't be switched on. Hopefully they didn't know it's not working before they sent it to me. The problem is I wrote them 2 emails already and they don't seem to react to them.
UPDATE: They've contacted me via email and phone. Communication went in english with no probs. We had a nice conversation and diagnosed the problem. Since the device I ordered is completely dead they agreed to give me a complete refund.
PS: They might be a little bit overwhelmed thats why they react so slowly
November 11, 2024
Unprompted review
Reply from esug.dk
Hi Robert
Thank you for your feedback and for your patience😊 We’re happy to hear that we were able to resolve the issue and issue a full refund. We apologize for the delay in response, as we strive to improve our service and communication. Your understanding is greatly appreciated, and we’ll continue to work on providing quicker responses. Thank you for bringing this to our attention, and we hope to serve you better in the future🌟
Best regards
Alina
Delighted with my purchase
Delighted with my purchase. Website easy to navigate, I had a question about delivery options which was answered very promptly to my satisfaction. Received my order in just 4 days. Excellent company!
November 1, 2024
Unprompted review
Reply from esug.dk
Hi Florence
Thank you so much for your wonderful review😊 We're glad to hear you're happy with your purchase and had a great experience with our website and customer service. We truly appreciate your feedback and look forward to serving you again🌟
Best regards
Alina
Verified
Reply from esug.dk
Hi Klaudia
Thank you for your kind words 😊 We're thrilled you had a great experience with our fast service. Looking forward to serving you again soon🌟
Best regards
Alina / Esug.dk
Fast delivery and good support from customer service
Efficient discussion with customer service regarding available colors of product. Once settled, delivery was very quick.
September 12, 2024
Unprompted review
Reply from esug.dk
Hi
Thank you for your wonderful feedback🌟 We're thrilled to hear that you had an efficient discussion with our customer service and found the support helpful.
It's great to know that your delivery was quick as well.
We look forward to serving you again😊
Best regards
Alina
Payment from Norway does not go…
Payment from Norway does not go through.I tried to pay for almost 2 weeks.Nothing helps. Neither changing the browser, nor clearing the cache. I'll have to look for another store.
July 25, 2024
Unprompted review
Reply from esug.dk
Hi Nikolai,
Thank you for sharing your feedback. I'm sorry to hear about the payment issues you've experienced from Norway and understand how frustrating this must be. We're actively looking into this problem with our technical team to ensure that our payment process works smoothly for all our customers. In the meantime, please feel free to reach out to our support team so we can explore alternative solutions that may help complete your order. We truly value your feedback and hope you'll give us another opportunity to serve you better.
Med venlig hilsen
Christopher - Esug
Reply from esug.dk
Hej Bjørn
Tak for din anmeldelse 😊 Vi er glade for, at du oplevede rask levering.
Hvis du har brug for yderligere assistance, er du altid velkommen til at kontakte os.
Venlig hilsen
Alina
Protected packaging, fast shipping …
The item in the package was protected very good, fast shipping - 5 stars customer experience! Thanks you guys from ESUG.dk
May 8, 2024
Unprompted review
Reply from esug.dk
Hi
Thank you for your wonderful review! 🌟 We're thrilled to hear you were pleased with the packaging and shipping. Thank you for choosing ESUG.dk, and we look forward to serving you again! 😊
Best regards
Alina
Reply from esug.dk
Hi Tomasso
That's wonderful to hear! We're thrilled everything was perfect for you. Your satisfaction is our top priority, and we look forward to serving you again. Thank you for choosing us! 🌟
Best regards
Alina / Esug
amazing
They have a wonderful support team that always follows up on the customer and pleases him...the best service and the finest types of goods ❤️
January 29, 2024
Unprompted review
Reply from esug.dk
Dear Karla
Thank you for your kind words! 💕
Our devoted support team consistently goes the extra mile, ensuring a personalized and satisfying experience for every customer. We're glad to provide not just products, but a service tailored to meet your needs. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again soon! 🌟
Best regards
Alina
Reply from esug.dk
Hi Lukasz
Goooood to hear! 🚀 We're thrilled that our service was simple, fast, and reliable—just what you needed. Your satisfaction is our priority, and we appreciate your positive feedback. If you ever need anything else, we're here for you. Thanks for choosing us! 🌟🛍️
Best regards
Alina
Prompt service
November 1, 2023
Unprompted review
Reply from esug.dk
Hi Barrie
Thanks for recognizing our prompt service! We're delighted you had a swift experience. Any suggestions for improvement are welcome. We're eager to assist you again soon!
Best regards
Alina / Esug
Verified
Reply from esug.dk
Kære Dan
Vi værdsætter din ærlige feedback. 😊 Vi er altid på vej til at forbedre vores service, og din mening hjælper os med at vokse. Hvis der er noget specifikt, du gerne vil se ændret eller forbedret, er vi lydhøre over for dine forslag. Tak for at give os muligheden for at lære og vokse. 🙏
Med venlig hilsen
Alina
Reliable delivery to Germany
We have ordered 2 items to Germany, that were out of stock at our local seller.
The delivery was fast and well packed.
Items arrived in mint condition as described.
August 27, 2023
Unprompted review
Perfekt service
Perfekt service. Top Marks for price, communication and speed.
August 14, 2023
Unprompted review
Reply from esug.dk
Hi Matt
Thank you so much for your kind words! 🌟 We're thrilled to hear that you had a perfect experience with our service. Providing great prices, clear communication, and speedy service are top priorities for us. Your satisfaction is our motivation. Looking forward to serving you again! 🚀😊
Best regards
Alina
Reply from esug.dk
Hi
Thank you for your feedback! We're glad to hear that everything was okay with your experience. If you have any further comments or questions, please don't hesitate to reach out. We appreciate your support and hope to serve you again in the future! 🌟😊
Best regards
Alina
Verified
God service.
July 2, 2023
Reply from esug.dk
Kære Peter
Tak for din feedback! Vi sætter pris på din anerkendelse af vores service. Vores mål er altid at levere en god oplevelse til vores kunder. Din tilfredshed er vigtig for os, og vi værdsætter din støtte. Tak for at vælge os, og vi ser frem til at betjene dig igen!
Med venlig hilsen
Alina
Verified
Super easy and fast delivery
Super easy and fast delivery. Good prices and availability of products. Will use again.
May 29, 2023
Reply from esug.dk
Hi Andrew
Thank you for your feedback! 😊We appreciate hearing that your experience was super easy and that the delivery was fast. We strive to offer competitive prices and ensure the availability of products. We're thrilled to know that you plan on using our services again.
Best regards
Alina/ Esug.dk
Thank you for support.
Thank you for support.
Hope you will fix your computer.
Talking on the phone is not always comfortable.
Glad everything turned out well.
May 25, 2023
Unprompted review
Reply from esug.dk
Hi Vitaly
Thank you for your kind words of support.😊 We appreciate your feedback. We understand that talking on the phone may not always be comfortable, but we are committed to providing the best assistance possible. We are glad to hear that everything turned out well, and we remain at your service for any further assistance you may need.
Best regards,
Alina / esug.dk
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