Ordered the above from Dry Verge and Roofline Direct. Very happy with the service provided, quick to dispatch goods. Good communication from business. Did’nt arrived on the day indicated by the cou... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- Roofing Supply Store
- Building Materials Store
- Do-it-Yourself Shop
- Hardware Accessories Store
- Home Improvement Store
- Insulation Materials Store
About Dry Verge And Roofline Direct
Written by the company
Specialists in Dry Verge and Roofing Materials
Dry Verge and Roofing Direct are proud stockists of industry leading suppliers such as Klober, SAMAC, European Plastics, Clear Amber and many more- meaning we only supply the best roofing materials. With convenient and competitively priced roofing products that meet customers needs & exceed expectations, you can trust us to deliver high quality service that supports you & your project, saving time and money.
First Class Customer Care
We pride ourselves on efficient, effective and personal customer service. With a specialist team contactable on a range of platforms and almost 24-7 we will support you and your project. We know that issues sometime occur, but believe it is how these are responded to and dealt with that really matters – we guarantee a quick, human and personal response-something that can be rare in the modern, online world!
About Dry Verge & Roofline Direct
We began in 2020 as a small, family run business in Kent and have since expanded into a leading online roofing merchant. As a specialist in dry fix, with an ever-growing product range and constantly evolving list of suppliers, we are sure to have what you need.
Our business constantly adapts to face current challenges and meet customer needs. With an understanding of the difficulties with high energy costs, the cost of living, the fast paced modern world and with a passion for high quality service, our team of experts will support your project.
With competitive prices, that we are constantly updating and comparing, as well as options for express delivery, we are sure to get quick and quality roofing products to your door: site or residential.
For all of our products in one place, have a look at our interactive brochure! With an ever-growing product list; if we do not have what you need on the website, we can contact suppliers and find what you require.
The Dry Verge and Roofline Direct team hope you enjoy our products as much as we enjoy offering them to you. If you need any further support, don’t hesitate to contact us.
We have a range of platforms to do this, offering an almost 24-7 customer service with our online chat service.
VISIT OUR WEBSITE
CONTACT US
Contact info
The Oast, ME19 6BJ, Kent, United Kingdom
- 01622 296228
- info@dryvergeandrooflinedirect.co.uk
- dryvergeandrooflinedirect.co.uk
Replied to 75% of negative reviews
Typically replies within 1 month
Klober Loft vent trays
Ordered the above from Dry Verge and Roofline Direct. Very happy with the service provided, quick to dispatch goods. Good communication from business. Did’nt arrived on the day indicated by the courier even though they gave me a time slot of 08:00 to 18:00. Couriers DX, who ever they are . Contacted Dry Verge, very helpful polite and asked me to call again if the goods didn’t arrive the next day. They arrived early the next day, so, full marks for Dry Verge, less impressed with DX couriers
Fast delivery
I emailed the company after I placed the order as I was up against it for time, 48 hours later the good arrived, great customer service!
Contents Missing
I had a parcel delivered from Dry Verge, the contents were missing. I emailed the company and within 1 hour, I had a reply with a positive outcome, the director of the company himself replying and confirming my original order will be re-despatched and be with me within 2 working days. Excellent service.
Thank you.
Where’s the rest of my delivery
Not very happy spent over £700 pounds with them last week part of my delivery was missing was told they were going to contact me 7 days ago to tell me what they were going to do about it and haven’t heard anything even though sending more emails since, would rather deal with local companies
Great prices
Great prices, great choices, quick delivery, dimple online ordering
Really good service
Dry verge system.roduct good,Roofline direct after…
Product good, Roofline direct after sales service rubbish will not be using them again.

Reply from Dry Verge And Roofline Direct

Reply from Dry Verge And Roofline Direct

Reply from Dry Verge And Roofline Direct
Good communication product was squashed…
Good communication product was squashed during transit as I took the delivery off the van with the driver and see it was underneath weighted goods .
Fortunately There was only minor damage and I still was able to use but very twisted which makes fitting harder . I think all of this was done in transit so the supplier really needs to speak with the delivery company

Reply from Dry Verge And Roofline Direct
DHL courier appalling
Product was sent via dhl. It was due to be delivered on the Wednesday didn’t turn up I paid extra for 1-2 day delivery. Then was meant to be delivered on the Thursday and it wasn’t it said tried to deliver no one in, my wife works from home and checked cctv no attempt made. Spoke to the driver on Friday when it was delivered and he said the road was busy on the Thursday so didn’t stop. Our road has two lanes, a 1.8m pavement and a drive that can take 8 cars.
Spoke to DHL helpline and they would get a 0 out of 10 for helpfulness and caring about my parcel.
Very disappointed

Reply from Dry Verge And Roofline Direct
Quick and efficient service
Quick and efficient service, with a quality products and great price.

Reply from Dry Verge And Roofline Direct
DC Roofing services Very quick service and products
Very quick service and products

Reply from Dry Verge And Roofline Direct
Great service.
Easy to navigate web site items reasonably priced and order dispatched and I received it within a couple of days.

Reply from Dry Verge And Roofline Direct

Reply from Dry Verge And Roofline Direct
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







