Dry Verge And Roofline Direct Reviews 504

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, noting the speed and efficiency of both the ordering and delivery processes. Many consumers appreciate the helpfulness and responsiveness of the staff, who are quick to address questions and resolve any issues that may arise. People also value the proactive communication, with some reviewers specifically mentioning calls to confirm order details and prevent errors. Consumers highlight the quality and suitability of the products for their intended purposes, alongside competitive pricing. The prompt delivery service is a recurring positive point, with many orders arriving earlier than expected. Overall, reviewers express high satisfaction with the company's commitment to customer service, product quality, and efficient delivery.

Based on these reviews

Rated 5 out of 5 stars
Verified

Ordered the above from Dry Verge and Roofline Direct. Very happy with the service provided, quick to dispatch goods. Good communication from business. Did’nt arrived on the day indicated by the cou... See more

Rated 5 out of 5 stars

I had a parcel delivered from Dry Verge, the contents were missing. I emailed the company and within 1 hour, I had a reply with a positive outcome, the director of the company himself replying and co... See more

Rated 5 out of 5 stars
Verified

I emailed the company after I placed the order as I was up against it for time, 48 hours later the good arrived, great customer service!

Rated 5 out of 5 stars

I made an error when ordering which was spotted by Marc who then chased up to ensure I got what I really needed. Excellent customer service, quick delivery and saved me quite a bit of money as well... See more

Rated 4 out of 5 stars
Verified

Good communication product was squashed during transit as I took the delivery off the van with the driver and see it was underneath weighted goods . Fortunately There was only minor damage and I stil... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service with fast delivery. Unfortunately the package had an item missing, but my e-mail was answered immediately and the issue quickly resolved with the missing item being expressed out. M... See more

Company replied

Rated 4 out of 5 stars
Verified

They shipped quickly, but the courier delivered to the wrong address! This problem was resolved, and a replacement was sent and received. If the courier hadn't misdellivered I'd give them 5 star... See more

Rated 3 out of 5 stars
Verified

unfortunately we received our delivery late and the delivery was also wrong. We ordered internal corners and received external. Due to our schedule we had to cut all the corners received and adapt the... See more

Company replied

Rated 5 out of 5 stars

I ordered hidden valley trays with a 70mm upstand. I received a call to ask if i had ordered the right try, 110mm upstand would work better with my tile. i am so greatful that i received that call. Th... See more

Company replied

Rated 3 out of 5 stars
Verified

Happy with the product but it was delivered to the wrong address 2 miles away. The incorrect address had been put on the delivery ticket. Luckily the person who took delivery called me and we were abl... See more

Company replied

Rated 5 out of 5 stars
Verified

Website provides details of products to enable correct choice. Good price and items delivered in good time. Good quality items which are now installed and ready for snow protection next winter.

Rated 5 out of 5 stars
Verified

I needed some vents quickly, having been let down by a larger online store who said they had stock when they didn't. Dry Verge delivered next day from (actual) stock.

Company replied

Rated 4 out of 5 stars
Verified

Very impressed with this company. Very helpful with advice on a product I hadn’t used before. Very quick delivery at the best price I’d found. Highly recommended. Thanks all. Would happily use again... See more

Rated 3 out of 5 stars
Verified

Although the service over the phone was very efficient The over priced parcel service they used are not only super slow but also liars

Company replied

Rated 3 out of 5 stars
Verified

Was dispatched promptly, but sorry seems high price for a little flimsy piece of plastic, otherwise I’m missing something

Rated 5 out of 5 stars
Verified

When the DPD driver failed to deliver my order and had it returned back to Dry Verge, Dry Verge had it sent out again and refunded the transport fees I had paid.

Company replied

Rated 5 out of 5 stars
Verified

Easy to navigate web site items reasonably priced and order dispatched and I received it within a couple of days.

Company replied

Rated 5 out of 5 stars
Verified

Excellent service had what I needed at a good price delivery was fast so can get my job done perfect thanks.

Company replied

Rated 5 out of 5 stars

Got exactly the items I requested at the date I requested and a call prior to delivery, what more do you need. Great service all round. 👍

Company replied

Rated 5 out of 5 stars
Verified

It is beautiful and no words can describe its appeal or wonder . Thank you for bringing us together.

Rated 5 out of 5 stars
Verified

My experience with Dry Verge and Roofline has been a positive experience that I would recommend to anyone looking for roofing products. They dealt with my order quickly and also dealt with unexpec... See more

Company replied

Rated 3 out of 5 stars
Verified

Part of order delivered quickly, but remainder took a week longer to deliver. I think the delivery charge at £39.99 is a bit steep for what was ordered.

Company replied

Rated 5 out of 5 stars
Verified

I rarely leave reviews, but I highly recommend them. I called, got advice, and then ordered the wrong colour. and they quickly sorted it out for me. Delivery was quick

Company replied

Rated 5 out of 5 stars
Verified

Very good product at right price and fast delivery service, I am very pleased with my purchase

Company replied

Rated 5 out of 5 stars
Verified

From ordering to delivery very prompt ,could not be better,as for the goods one word excellent

Rated 5 out of 5 stars
Verified

Good price. Straight forward process ordering and delivery when promised. Happy with this company.

Company replied

Rated 5 out of 5 stars
Verified

Quick and efficient service, with a quality products and great price.

Company replied

Rated 5 out of 5 stars
Verified

Very quick and efficient with order and understanding with return payment no quibble strait to the point on service

Rated 5 out of 5 stars
Verified

Items as described and delivered in good time. Excellent service and product. Highly recommended.

Rated 5 out of 5 stars
Verified

Good website, although product dimensions could be improved, competitive pricing (despite Jan 1st price increases...) very helpful customer service and 48 hour delivery after order placed.

Company replied

Rated 5 out of 5 stars

Good service, good product, good price. Used rooftec plus for coping covers , excellent.

Company replied

Rated 5 out of 5 stars
Verified

Great product product, arrived within the time period Given.

Company replied

Rated 5 out of 5 stars
Verified

Excellent service. Delivered prior to the date advised. Exact product for the job.

Company replied

Rated 5 out of 5 stars
Verified

Great products, delivered on time with great updates on ETA. Good price and fair delivery charges.

Company replied

Rated 5 out of 5 stars
Verified

Very quick to respond to questions, helpful in ordering the correct items and very good delivery times

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Rated 5 out of 5 stars
Verified

Item was perfect for newbuild venting would definitely buy again

Company replied

Rated 5 out of 5 stars
Verified

Excellent communication, first class delivery , I wasn't in and they put items in a safe place highly reccomend

Company replied

Rated 5 out of 5 stars
Verified

Fantastic service, arrived well packaged and on time.

Company replied

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Company details

  1. Roofing Supply Store
  2. Building Materials Store
  3. Do-it-Yourself Shop
  4. Hardware Accessories Store
  5. Home Improvement Store
  6. Insulation Materials Store

About Dry Verge And Roofline Direct

Written by the company



Specialists in Dry Verge and Roofing Materials

Dry Verge and Roofing Direct are proud stockists of industry leading suppliers such as Klober, SAMAC, European Plastics, Clear Amber and many more- meaning we only supply the best roofing materials. With convenient and competitively priced roofing products that meet customers needs & exceed expectations, you can trust us to deliver high quality service that supports you & your project, saving time and money.







First Class Customer Care

We pride ourselves on efficient, effective and personal customer service. With a specialist team contactable on a range of platforms and almost 24-7 we will support you and your project. We know that issues sometime occur, but believe it is how these are responded to and dealt with that really matters – we guarantee a quick, human and personal response-something that can be rare in the modern, online world!





About Dry Verge & Roofline Direct

We began in 2020 as a small, family run business in Kent and have since expanded into a leading online roofing merchant. As a specialist in dry fix, with an ever-growing product range and constantly evolving list of suppliers, we are sure to have what you need.

Our business constantly adapts to face current challenges and meet customer needs. With an understanding of the difficulties with high energy costs, the cost of living, the fast paced modern world and with a passion for high quality service, our team of experts will support your project.

With competitive prices, that we are constantly updating and comparing, as well as options for express delivery, we are sure to get quick and quality roofing products to your door: site or residential.

For all of our products in one place, have a look at our interactive brochure! With an ever-growing product list; if we do not have what you need on the website, we can contact suppliers and find what you require.

The Dry Verge and Roofline Direct team hope you enjoy our products as much as we enjoy offering them to you. If you need any further support, don’t hesitate to contact us.
We have a range of platforms to do this, offering an almost 24-7 customer service with our online chat service.

VISIT OUR WEBSITE CONTACT US


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

504 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

Klober Loft vent trays

Ordered the above from Dry Verge and Roofline Direct. Very happy with the service provided, quick to dispatch goods. Good communication from business. Did’nt arrived on the day indicated by the courier even though they gave me a time slot of 08:00 to 18:00. Couriers DX, who ever they are . Contacted Dry Verge, very helpful polite and asked me to call again if the goods didn’t arrive the next day. They arrived early the next day, so, full marks for Dry Verge, less impressed with DX couriers

October 15, 2025
Rated 5 out of 5 stars
Verified

Fast delivery

I emailed the company after I placed the order as I was up against it for time, 48 hours later the good arrived, great customer service!

October 8, 2025
Rated 5 out of 5 stars

Contents Missing

I had a parcel delivered from Dry Verge, the contents were missing. I emailed the company and within 1 hour, I had a reply with a positive outcome, the director of the company himself replying and confirming my original order will be re-despatched and be with me within 2 working days. Excellent service.
Thank you.

October 10, 2025
Unprompted review
Rated 2 out of 5 stars
Verified

Where’s the rest of my delivery

Not very happy spent over £700 pounds with them last week part of my delivery was missing was told they were going to contact me 7 days ago to tell me what they were going to do about it and haven’t heard anything even though sending more emails since, would rather deal with local companies

September 30, 2025
Rated 1 out of 5 stars
Verified

Dry verge system.roduct good,Roofline direct after…

Product good, Roofline direct after sales service rubbish will not be using them again.

September 25, 2025
Dry Verge And Roofline Direct logo

Reply from Dry Verge And Roofline Direct

Hi Ian,

We’re disappointed to read this review, especially considering how your order was handled. Your first message described the wrong item as missing, which understandably caused confusion. Despite that, we acted immediately and resent the correct connectors without hesitation — no proof or images requested, simply taking your word to get it resolved quickly.

When our team politely sought clarification, your response was “JUST SORT IT.” That kind of communication isn’t acceptable, particularly when we’re trying to help. You also called on Friday, and I personally confirmed the replacements were already on route at that point.

To then leave a one-star review calling our after-sales service “rubbish” is unfair and misleading. We did everything promptly, clearly, and professionally.

As a family-run business, we go out of our way to look after our customers — but we won’t tolerate rudeness or continue to deal with anyone who doesn’t put the full picture across publicly.

Dry Verge & Roofline Direct

Rated 5 out of 5 stars
Verified

Fantastic service

Fantastic service, arrived well packaged and on time.

September 22, 2025
Dry Verge And Roofline Direct logo

Reply from Dry Verge And Roofline Direct

Hi Kevin,

Brilliant to hear — thanks for the 5⭐!
Glad everything arrived on time and well-packaged. If you need anything during install (tips, extra fittings, anything at all), just give us a shout.

Appreciate you choosing us,
Dry Verge & Roofline Direct

Rated 5 out of 5 stars
Verified

Great product

Great product product, arrived within the time period Given.

September 23, 2025
Dry Verge And Roofline Direct logo

Reply from Dry Verge And Roofline Direct

Hi there,

Really appreciate the great feedback — glad to hear everything arrived on time and that you’re pleased with the product!

Thanks again for ordering with us — we hope to deal with you again soon.

Rated 4 out of 5 stars
Verified

Good communication product was squashed…

Good communication product was squashed during transit as I took the delivery off the van with the driver and see it was underneath weighted goods .
Fortunately There was only minor damage and I still was able to use but very twisted which makes fitting harder . I think all of this was done in transit so the supplier really needs to speak with the delivery company

September 18, 2025
Dry Verge And Roofline Direct logo

Reply from Dry Verge And Roofline Direct

Hi Peter,

Appreciate the positive feedback and the fair review — glad to hear communication was good and the product was still usable.

Sorry to hear the parcel arrived with some minor damage. Unfortunately, it sounds like this happened in transit rather than at dispatch, but we completely understand the frustration. We’ve already raised this with our courier to help prevent it happening again.

Thanks again for taking the time to share your experience — we appreciate your business and hope to work with you again soon.

Rated 2 out of 5 stars
Verified

DHL courier appalling

Product was sent via dhl. It was due to be delivered on the Wednesday didn’t turn up I paid extra for 1-2 day delivery. Then was meant to be delivered on the Thursday and it wasn’t it said tried to deliver no one in, my wife works from home and checked cctv no attempt made. Spoke to the driver on Friday when it was delivered and he said the road was busy on the Thursday so didn’t stop. Our road has two lanes, a 1.8m pavement and a drive that can take 8 cars.

Spoke to DHL helpline and they would get a 0 out of 10 for helpfulness and caring about my parcel.

Very disappointed

September 22, 2025
Dry Verge And Roofline Direct logo

Reply from Dry Verge And Roofline Direct

Hi Rik,

Really sorry about this — that delivery experience isn’t acceptable. You paid for 1–2 day delivery and, from what you’ve described (and what the driver admitted), DHL fell short. Thank you for the detail; it helps us escalate properly.

We’ve raised a formal complaint with DHL and will be reviewing this route with them.

Rated 5 out of 5 stars
Verified

Quick and efficient service

Quick and efficient service, with a quality products and great price.

September 18, 2025
Dry Verge And Roofline Direct logo

Reply from Dry Verge And Roofline Direct

Ho Gareth,

Thanks for the great review! Really pleased to hear you were happy with both the service speed and the product quality — we always aim to deliver exactly that.

Appreciate your order and support — hope to deal with you again soon.

Rated 5 out of 5 stars
Verified

DC Roofing services Very quick service and products

Very quick service and products

September 15, 2025
Dry Verge And Roofline Direct logo

Reply from Dry Verge And Roofline Direct

Hi Dennis,

Thanks a lot for the review — really pleased to hear you were happy with the quick turnaround and service!

Appreciate the support and look forward to working with DC Roofing again soon.

Rated 5 out of 5 stars
Verified

Great service.

Easy to navigate web site items reasonably priced and order dispatched and I received it within a couple of days.

September 17, 2025
Dry Verge And Roofline Direct logo

Reply from Dry Verge And Roofline Direct

Hi Clifford,

Thanks so much for your kind words! Really pleased to hear you found the website easy to use and that your order arrived quickly — that’s exactly what we aim for every time.

Appreciate the support and hope to serve you again soon.

Rated 5 out of 5 stars
Verified

Roofing materials

Very helpful over phone and prompt delivery

September 9, 2025
Dry Verge And Roofline Direct logo

Reply from Dry Verge And Roofline Direct

Hi Neil,

Thanks a lot for the great feedback! Really pleased to hear you found our team helpful over the phone and that delivery was prompt — that’s exactly what we aim for.

Appreciate your order and support. Hope to work with you again soon.

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