On my recent visit with my furry friend, I was greeted with open arms. The outdoor seating area is spacious and beautifully landscaped, making it a perfect spot for dogs and their owners. They even o... See more
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They have a sign that says order online and skip the queue. So I ordered online - but didn't skip the queue. After a 10 minute wait and unable to get to talk to anyone behind the counter, I had to go... See more
Verified
I ordered decaf beans (a rare find in Denmark, kudos Copenhagen Coffee Lab for selling it) and the way I was treated was really special - they approached me as a valuable customer and not just an orde... See more
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My review is for Copenhagen Coffee Lab - Strandlodsvej I'm not from Denmark but twice I have had two fantastic mochas at this establishment. The staff are so pleasant and welcoming. Please keep up... See more
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Company details
Written by the company
Copenhagen Coffee Lab is a hand-craft coffee roastery, wholesaler, cafe and bakery chain founded in Copenhagen in 2013. Since 2013 have we marked our presence in Denmark and throughout Europe with 40+ cafes in Denmark, Germany, France, and Portugal.
Contact info
Bådehavnsgade 44F, 2450, København SV, Denmark
- hello@cphcoffeelab.com
- copenhagencoffeelab.com
3.8
Great
106 reviews
Replied to 44% of negative reviews
Typically replies within 1 month
Verified
Reply from Copenhagen Coffee Lab
Hi Jiri,
Thank you very much for your review and for taking your time to give us your feedback.
We are happy to hear that you like our selection and have a good experience ordering from us.
We wish you a great day.
Best regards
Melissa, Copenhagen Coffee Lab ApS
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Verified
Super god kaffe
Super god kaffe, pris og kvalitet hænger fint sammen, hurtig levering - What’s not to like?
September 24, 2023
Reply from Copenhagen Coffee Lab
Hej Jørgen,
Tusind tak for at anmelde os og give os en så flot score.
Vi er meget glade for at høre, at du har været glad for kaffen og hele købsoplevelsen.
Rigtig god dag til dig.
Med venlig hilsen
Melissa, Copenhagen Coffee Lab ApS
Verified
Nice coffee
September 28, 2023
Reply from Copenhagen Coffee Lab
Hi Maria,
Thank you for your review and for taking your time to give us your feedback.
We wish you a great day.
Best regards
Melissa, Copenhagen Coffee Lab ApS
Verified
Great place for quality coffee
I keep coming back here because their beans consistently have high quality. It's my go-to place to get specialty coffee. Highly recommended!
August 8, 2023
Reply from Copenhagen Coffee Lab
Hi Ferenc,
Thank you very much for your review and for taking your time to give us your feedback. We really appreciate it.
We are also very happy to know that you enjoy our coffee and the quality of our beans.
We wish you a great day.
Best regards
Melissa, Copenhagen Coffee Lab ApS
Always worth a visit.
I just can share my feedback for the cafe at Amager. The coffee has a very good quality. Usually you got mostly dark water in Copenhagen ;) when you order a Americano but there are some spots with good coffee and this in one of it. Sometimes its a bit chaotic but to be honest, that's normal for me at a crowed place. Also i need to raise my hat to the service. At the weekend i was with a friend there just before closing and enjoyed a coffee. Leaving the cafe in a deep conservation a lost my iPhone on the table. Recognized it at home and went back, it was 20min after closing time and there was really one person waiting and gave me the phone back.
April 29, 2023
Unprompted review
Reply from Copenhagen Coffee Lab
Hi D.K,
Thank you so much for sharing your experience at our café in Amager!
We're delighted to hear that you find our coffee of very good quality. Ensuring consistency in the taste and quality of our coffee is always a top priority for us, so it's wonderful to know that you appreciate it. We understand that crowded places can sometimes feel chaotic, but we're glad to hear that it didn't overshadow your experience.
Your kind words about our service team mean a lot to us. We're truly grateful for their dedication and honesty, especially in situations like the one you described. We're thrilled that you were able to retrieve your lost iPhone, and we appreciate you taking the time to share your positive experience with us.
We look forward to welcoming you back to our café soon!
Best regards,
Jens, Copenhagen Coffee Lab
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Top quality, top customer service
This review is for the Copenhagen, Denmark online shop. I have been buying their coffee for well over a year now. I buy the whole beans for my stove top espresso maker. Each of my orders has been sent and received within a day or two of placing the order. The delivery has been free with every order (I purchase over the minimum amount for free delivery). And so far all the varieties of beans I have tried have been great, and at a reasonable price. But one thing I also have to say, is that customer service of this location is tops. For my most recent order this week, there was a slight mix up and one of the two bags I ordered was only 250g instead of the requested 1000g bag. No problem. I sent an email explaining, they responded within hours, and the next day a new 1000g bag was waiting for me outside my door. I can definitely recommend this shop.
October 19, 2022
Unprompted review
Reply from Copenhagen Coffee Lab
Hi Stevei,
Thank you so much for your fantastic review!
We're thrilled to hear that you've been enjoying our coffee for well over a year and that you've had such positive experiences with our online shop. Ensuring fast and reliable delivery is one of our top priorities, and it's great to know that you've consistently received your orders promptly and with free delivery.
We're also delighted to hear that you find our coffee varieties to be great and reasonably priced. Providing high-quality beans at a fair price is something we strive for, so it's rewarding to hear that we're meeting your expectations in that regard.
Additionally, we're really glad that you had such a positive experience with our customer service team. Resolving any issues or mix-ups swiftly and efficiently is crucial to us, and we're pleased to hear that we were able to address your recent order mix-up to your satisfaction.
Thank you for recommending our shop! We truly appreciate your support and look forward to continuing to serve you in the future. If you ever need anything else or have any further feedback, please don't hesitate to reach out.
Best regards,
Jens, Copenhagen Coffee Lab
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