On my recent visit with my furry friend, I was greeted with open arms. The outdoor seating area is spacious and beautifully landscaped, making it a perfect spot for dogs and their owners. They even o... See more
Company replied
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They have a sign that says order online and skip the queue. So I ordered online - but didn't skip the queue. After a 10 minute wait and unable to get to talk to anyone behind the counter, I had to go... See more
Verified
I ordered decaf beans (a rare find in Denmark, kudos Copenhagen Coffee Lab for selling it) and the way I was treated was really special - they approached me as a valuable customer and not just an orde... See more
Company replied
My review is for Copenhagen Coffee Lab - Strandlodsvej I'm not from Denmark but twice I have had two fantastic mochas at this establishment. The staff are so pleasant and welcoming. Please keep up... See more
Company replied
Company details
Written by the company
Copenhagen Coffee Lab is a hand-craft coffee roastery, wholesaler, cafe and bakery chain founded in Copenhagen in 2013. Since 2013 have we marked our presence in Denmark and throughout Europe with 40+ cafes in Denmark, Germany, France, and Portugal.
Contact info
Bådehavnsgade 44F, 2450, København SV, Denmark
- hello@cphcoffeelab.com
- copenhagencoffeelab.com
3.8
Great
105 reviews
Replied to 44% of negative reviews
Typically replies within 1 month
Verified
I have received the product as expected…
I have received the product as expected (timing and quality).
October 25, 2025
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Don't believe the skip the queue sign - not worth the wait
They have a sign that says order online and skip the queue. So I ordered online - but didn't skip the queue. After a 10 minute wait and unable to get to talk to anyone behind the counter, I had to go back in the queue to get to the counter and ask for my online order. Waste of time and unfortunately not worth the wait. Coffee and pastries nothing to write home about.
September 5, 2025
Unprompted review
I ordered online and had to go and ask…
I ordered online and had to go and ask for my order at the counter and only got it after a 15 minutes wait. I only got half a cup and an almond croissant that was not fresh and from today
October 9, 2025
Unprompted review
Must-go breakfast
Incredible breakfast - really fresh ingredients and great presentation. Highly recommend.
August 17, 2025
Unprompted review
Verified
I ordered decaf beans (a rare find in…
I ordered decaf beans (a rare find in Denmark, kudos Copenhagen Coffee Lab for selling it) and the way I was treated was really special - they approached me as a valuable customer and not just an order number. Much appreciated in today’s world!
May 30, 2025
Reply from Copenhagen Coffee Lab
Hi Andrea
Thank you for your feedback. We are happy to hear that you like our decaf and that you value the service we provided!
We hope to send more decaf to you in the future :-)
Have a nice day!
Kind regards,
Jonas, Copenhagen Coffee Lab
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kaffen er god
kaffen er god, men man skulle tro det var det nye joe and the juice med den musik, og ikke mindst musikkens lydvineaue.
February 20, 2025
Unprompted review
Reply from Copenhagen Coffee Lab
Hej Amalie
Tusind tak for din feedback!
Først og fremmest er vi glade for at høre, at du synes godt om vores kaffe. Vi er dog kede af, at lydniveauet var for højt til dig. Det er ikke meningen, at der skal spilles op til fest, men vi stræber efter at skabe en hyggelig stemning med den musik, vi har valgt at spille i vores caféer.
Jeg håber, at du har lyst til at give os en chance igen en anden gang, og at forholdene er mere rolige ved dit næste besøg.
Med venlig hilsen
Jonas, Copenhagen Coffee Lab
Verified
Reply from Copenhagen Coffee Lab
Hi Kasper
Thank you very much for your kind feedback!
We're happy you are satisfied with our coffee and delivery. We will continue that way!
Hopefully, we can deliver fresh coffee to you again soon.
Have a nice day!
Kind regards,
Jonas, Copenhagen Coffee Lab
Verified
Delicious coffee and on-time delivery
Thank you very much for a quick delivery and for your delicious Finca Ceylan coffee from Guatemala. We love it!
December 30, 2024
Reply from Copenhagen Coffee Lab
Hi Nihad
Thank you very much for your kind feedback!
We are happy you have had a good experience when you purchased coffee beans from us. The Finca Ceylan is excellent, I agree :-)
Have a lovely day and we hope to see you again on our website.
Best regards,
Jonas, Copenhagen Coffee Lab
Verified
Amazing coffee and great personal…
Amazing coffee and great personal service!! Love it that it is so freshly roasted!
November 27, 2024
Reply from Copenhagen Coffee Lab
Hi Luis
Thank you for your feedback!
We're happy that you're satisfied with our coffee and service. We always have freshly roasted beans so hopefully, we can send you more soon :-)
Have a lovely day!
Best regards,
Jonas, Copenhagen Coffee Lab
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My review is for Copenhagen Coffee Lab…
My review is for Copenhagen Coffee Lab - Strandlodsvej I'm not from Denmark but twice I have had two fantastic mochas at this establishment. The staff are so pleasant and welcoming. Please keep up the great work.
November 10, 2024
Unprompted review
Reply from Copenhagen Coffee Lab
Hi Steel
Thank you very much for your positive review!
We're happy you're satisfied with our café in Copenhagen. We hope to see you again soon!
Have a nice day.
Best regards,
Jonas, Copenhagen Coffee Lab
Verified
Reply from Copenhagen Coffee Lab
Hi Antonio
Thank you for your feedback! We're happy to hear that you enjoy our coffee.
We look forward to deliver more coffee at your door soon :-)
Best regards
Jonas, Copenhagen Coffee Lab
On my recent visit with my furry…
On my recent visit with my furry friend, I was greeted with open arms. The outdoor seating area is spacious and beautifully landscaped, making it a perfect spot for dogs and their owners. They even offer dog treats, which my pup devoured with joy! I enjoyed a refreshing iced coffee while my dog lounged beside me in the sun. The staff was attentive, bringing water for my dog without me having to ask. The overall vibe was relaxed and inviting, making it a fantastic place for pet owners to unwind and socialize. I can’t wait to return with my pup for another delightful afternoon!
February 10, 2024
Unprompted review
Reply from Copenhagen Coffee Lab
Hi Linda
Thank you for your feedback. We're happy you had such a good experience at our café. We always strive to deliver the best service for all of our guests - also the furry ones :-)
May I ask what we could improve so you would give us 5 starts after your next visit?
Best regards,
Jonas, Copenhagen Coffee Lab
Verified
Great service and the best coffee in…
Great service and the best coffee in Denmark. If not, the World
October 7, 2024
Reply from Copenhagen Coffee Lab
Hej Niels
Tak for din feedback. Det sætter vi stor pris på!
Vi ser frem til at levere kaffe til dig igen, når det er tid :-)
Med venlig hilsen
Jonas, Copenhagen Coffee Lab
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Very fine roastery
Received my order today. It took a little longer than expected to get my order delivered but I believe it was mostly due to DAO having lots of things to process in this time of the year.
The package is neatly made with fun little cards for those who cares about where their coffee(s) comes from and smelled
outrageously good. I didn't try it yet but I'm really looking forward to it.
July 21, 2024
Unprompted review
Reply from Copenhagen Coffee Lab
Hi Amélie
Thank you for your review. We are happy to hear that you are satisfied with your order.
I'm sorry to hear that the shipping time was a bit longer than expected but it's good to hear that you have received your package. I'm glad to hear that you enjoyed the cards and the smell of the coffee and I hope it tastes as good as it smells.
We look forward to shipping your next package of coffee soon - maybe you should try one of our other beans this time with a different flavor :-)
Best regards
Jonas, Copenhagen Coffee Lab
Verified
Reply from Copenhagen Coffee Lab
Hi Daniel,
Thank you for your feedback! We're thrilled to hear that you enjoyed our fast delivery and consistent coffee.
We appreciate your support and look forward to serving you again soon!
Best regards,
Jens, Copenhagen Coffee Lab
Growing to fast?
Growing to fast?; without know how to grow that fast in demand and organization? Sometimes service gets messy.
March 16, 2024
Unprompted review
Reply from Copenhagen Coffee Lab
Hi José,
Thank you for your feedback.
We apologize if our rapid growth has affected your experience with our service. We're continually working on improving our processes to better handle demand and organization. Your input is valuable, and we'll strive to ensure a smoother experience in the future.
Best regards,
Jens, Copenhagen Coffee Lab
Verified
They’re selling the best coffee beans…
They’re selling the best coffee beans in Copenhagen!
February 10, 2024
Reply from Copenhagen Coffee Lab
Hi Nuh,
Thank you for your kind words!
We're thrilled to hear that you think so highly of our coffee beans. We're passionate about what we do, and knowing that our customers appreciate our product means a lot to us.
Best regards,
Jens, Copenhagen Coffee Lab
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Verified
Great coffee, service and price for home delivery
I have been buying whole coffee beans from Copenhagen Coffee Lab for quite some time now, and have always been very satisfied with the quality of the coffee, the price, the quick deliveries to the door (for free if I purchase 2 x 1 Kilo at a time), and how they handle things when something goes a little wrong (which has only happened once). I can highly recommend!
January 22, 2024
Reply from Copenhagen Coffee Lab
Hi Steven,
Thank you so much for your amazing review!
We're thrilled to hear that you've been enjoying our coffee for quite some time now. It's fantastic to know that you're satisfied with the quality, pricing, and our home delivery service. We always strive to provide the best experience for our customers, and your recommendation means a lot to us.
If there's ever anything else we can do to enhance your coffee experience, please don't hesitate to reach out. We appreciate your continued support!
Best regards,
Jens, Copenhagen Coffee Lab
Verified
Delicious and responsible coffee
January 14, 2024
Reply from Copenhagen Coffee Lab
Hi Natalie,
Thank you for your feedback!
We're delighted to hear that you find our coffee delicious and appreciate our commitment to responsibility. We take great care in sourcing our beans responsibly and ensuring they're of the highest quality. Your satisfaction means a lot to us, and we're grateful for your support.
Best regards,
Jens, Copenhagen Coffee Lab
Verified
Sorry but I would recognize english.
Sorry but I would recognize english.
So, I ordered coffee. Which I prefer it fresh. My package hasn’t delivered yet and the response from DHL is the following:
The latest status of your shipment shows that an electronic notification was received on 06.12.2023.
Kindly be informed that we have not yet received the parcel from your shipper. Once we receive your parcel from your shipper, we will dispatch it.
I love your coffee, I ordered it from another country far from mine, the shipping cost is quite expensive and since the 6th of Dec I have no news.
So I’m not very happy.
Thank you,
Maria Tsipi
December 5, 2023
Reply from Copenhagen Coffee Lab
Hello Maria,
Thank you for your feedback, and we apologize that your experience did not meet your expectations. We appreciate your honesty and want to ensure that we do our best to address the situation.
We can see that your shipment was prepared for onward transport on December 12, 2023 from our facility in Germany. This is a positive step, and your package is now on its way to you.
Regarding shipping, we would like to draw your attention to our Shipping Terms, which you can find on our website here: https://copenhagencoffeelab.com/trade-shipping-terms/.
These terms provide a detailed overview of our delivery times and conditions. In Denmark, orders are typically delivered within 1-3 business days from the date of shipment. For international orders shipped with DHL, usually takes 3-10 business days, but it may take up to 15 days.
We kindly ask you to wait until after this timeframe before inquiring about your package.
If you haven't received your package within 15 business days from the date of shipment, please send us a message with a brief description of the issue, along with your email address and order number. We will promptly request our carrier to locate your package.
We appreciate your patience and cooperation in this matter.
Thank you for your understanding.
Best regards,
Copenhagen Coffee Lab
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