Avoid at all costs because they only want your money, and will not provide you the services that you've paid for. Their auto-billing and costs are ridiculous, and while there is promise to work with y... See more
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I'm so thankful I found Better Speech! As a homeschool mom I'm always looking for ways to improve my child's language skills, but sometimes it goes beyond our capability. When I sought out speech t... See more
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Adriana was incredibly patient and helpful when my stroke got in the way of my memory. Not only did we work through many different kinds of memory tests and exercises together, but also she helped me... See more
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I have the best speech therapist ever Mary Martineau. She took the time to make my speech therapy sessions fit my physical needs. I'm a five year throat cancer survivor and have speech as well as swal... See more
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Company details
Written by the company
Better Speech provides affordable, convenient and effective online speech therapy for children and adults. We are helping people communicate at their best. Get matched with a licensed speech therapist and Improve communication skills from the comfort of your home. ___________________________________ Get a FREE Speech Therapy Consultation >> ___________________________________ Our speech therapists are all licensed and certified, with ~10 years of experience. We cover every state in the USA. We offer speech therapy services for children and adults. When you join Better Speech, your therapist will listen to your speech and evaluate your needs. They will create a customized program to achieve your goals in the most effective and enjoyable way! Speech therapy is an assessment of a child’s speech and language competence, performed by a SLP (Speech-Language Pathologist), coupled with treatment of any speech disorder, language disorder, or communication problem that would inhibit the child from speaking as a person would without a speech condition. Speech therapy can help children with speech and language disorders conquer their speech issues through practice and repetition, giving them the confidence to carry on normal conversations in everyday life without the fear of embarrassment. ___________________________________ Get a FREE Speech Therapy Consultation >> ___________________________________
Contact info
500 Westover Dr, 27330, Sandford, United States
- 919-589-9366
- info@betterspeech.com
- betterspeech.com
3.1
Average
101 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Avoid at all costs
Avoid at all costs because they only want your money, and will not provide you the services that you've paid for. Their auto-billing and costs are ridiculous, and while there is promise to work with you for insurance purposes post-payment, they do not help you as they have already been paid by you. There is no incentive for them to help you to (1) receive the services you've paid for, and (2) receive reimbursement from insurance.
May 2, 2025
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
We’re sorry to hear about your experience, but we’d like to clarify a few important details. Our goal is always to provide high-quality speech therapy services and full transparency about our pricing and billing.
We currently offer two plans:
Silver Plan – $99 every 4 weeks, includes 1 live session with a licensed Speech-Language Pathologist and 3 AI practice sessions with our Speech Helper, Jessica.
Gold Plan – $319.80 every 4 weeks, includes 4 live sessions with a licensed Speech-Language Pathologist.
These plans are clearly shown during sign-up, and billing occurs automatically every 4 weeks unless canceled.
Regarding insurance, Better Speech operates as a private pay service. If you wish to seek reimbursement through your insurance, we are happy to provide you with a Superbill after each billing cycle to help with your insurance claims. It is the client’s responsibility to verify reimbursement eligibility with their insurance provider.
We’d be happy to review your account to ensure everything was handled properly — please contact us directly at info@betterspeech.com so we can assist you further.
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Reply from Better Speech - #1 Online Speech Therapy
That’s wonderful to hear! We’ll make sure Taylor hears your kind feedback — and thanks for taking the time to share!
Disappointing Experience — Poor Platform and Zero Customer Support
My experience with Better Speech was extremely frustrating on multiple levels.
1. Outdated Platform:
The booking system is clunky and inefficient. Every time you schedule a session, you must manually re-enter your name, email, and phone number — nothing is saved. You also can’t book sessions in advance — only your therapist can. This means you have to create two reminders: one for your upcoming session and another a few days later just to log in and try to book the next one (because availability is rarely open more than a week in advance). Even worse, the platform displayed my booking in Central Time while showing it to the therapist in Eastern Time, which caused my therapist to arrive an hour late.
2. Unprofessional Therapist:
My second therapist spent over 95% of both sessions talking about therapy theory, his own qualifications, and how many sessions I supposedly need. There were no real exercises, no personalization, and no practical therapy. I gave it two tries, thinking the first might have been an introduction, but the second session was just more of the same. This was not therapy — it was a lecture.
3. No Refund Policy and Poor Customer Service:
Despite clearly explaining that no actual therapy occurred and providing context, Better Speech refused to refund or credit the sessions. Their policy seems to be: as long as you showed up to the session, they consider the service fulfilled — regardless of its quality. There’s no guarantee of actual therapeutic value, only that the therapist is licensed.
4. Online Speech Therapy is Ineffective:
Even the good therapists face limitations. They try to guide you on tongue and mouth movement, but the video quality is too poor to demonstrate anything clearly. You can't see their tongue, and they can't see yours. In-person therapy is far more effective — I’d say at least 200% more — and that’s what I’ll pursue moving forward.
At $80 per 30-minute session, I expected a professional, streamlined, and helpful experience. Unfortunately, what I received was far from that.
May 21, 2025
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
We are sorry to hear that your experience wasn’t what you hoped for. At Better Speech, we’ve supported over 23,000 individuals on their speech journey — something we’re proud of and work hard to uphold.
1. Therapist Fit
We know how important it is to feel a strong connection with your therapist. While the majority of our clients (over 98%) are matched successfully on their first try, we understand you worked with three different therapists across eight sessions. Our review of each provider’s notes confirms they followed appropriate clinical guidance. We acknowledge this level of change is uncommon and may point to a more complex matching experience in your case.
2. Refund Policy & Support
Our sessions are conducted by licensed professionals and are considered fulfilled once completed. That said, we do offer rematches and clinical reviews for clients who feel their needs aren’t being met — both of which were offered during your time with us. As a gesture of goodwill, we’re still happy to offer a complimentary make-up session.
3. Online vs. In-Person Therapy
Online speech therapy has been clinically shown to be just as effective as in-person care — and often at a more accessible price point. Still, we respect that some clients may prefer in-person support and wish you the very best as you explore other options.
We remain committed to providing quality care and constantly improving through thoughtful feedback. Thank you again for trying BetterSpeech.
Better speech! A success!
Carly was a fantastic therapist and I cannot thank her enough for the progress we made. She really made it easy to open up and confidently practice strategies with.
June 12, 2025
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Thank you for sharing how much you connected with Carly! Your progress and trust in the process truly reflect the strength of your commitment Wishing you continued success on your journey!
Please google this company
Please google this company. There are tons of stories on Reddit about their scam of a subscription model. They architect their terms of agreement to suck you into paying for a subscription after offering a “free evaluation.” They have terrible support and make it challenging to cancel while banking on you paying for their services monthly and limit refunds. Buyer be ware! Know that you may be refunded your last two payments and any services you have paid for outside of that are a wash. Lots of issues around actually receiving the service you pay for in reviews however my personal experience is around issues with autopayments.
April 2, 2025
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and appreciate the opportunity to respond.
We understand there have been discussions on platforms like Reddit, and while we take all concerns seriously, we also recognize that some posts may not always reflect the full picture. That said, we continuously work to improve our services, policies, and overall client experience based on the feedback we receive.
Our subscription model and billing process are outlined clearly during sign-up, and clients agree to our Terms of Use when creating an account: https://www.betterspeech.com/terms-of-use. We aim for transparency and never intend to mislead. If you encountered any challenges with canceling or getting support, we sincerely apologize. That is not the experience we want for anyone, and we’d welcome the opportunity to make it right.
Please feel free to contact us directly at info@betterspeech.com so we can assist you further.
Thank you again for your feedback- we’re committed to learning and improving.
Best regards,
The Better Speech Team
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no show on first session
We paid our first month and received an email confirmation for the first session. No one showed up, and no cancellation was sent. It looks like they have a lot of bugs to work out.
February 24, 2025
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
We’re very sorry to hear about your experience. Sometimes, our SLPs may have emergencies to attend to which could be why they were unable to show up. They are human too, and while we do our best to minimize disruptions, unforeseen circumstances can happen. It’s also possible that the SLP didn’t cancel the session properly which is why you didn’t receive a notification.
We sincerely apologize for this inconvenience. Rest assured, you are not billed for missed sessions, and billing extensions will be processed accordingly. If you need further assistance, please reach out to us at info@betterspeech.com- we’re happy to help!
Best regards,
The Better Speech Team
I found the billing system confusing…
I found the billing system confusing and unclear that you are paying per month instead of per session. It is based in the US and therefore it costs US dollars. It should be clearer on the website.
November 26, 2024
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Thank you for your feedback, and apologies for any confusion. To clarify:
1) Our monthly membership includes 4 x 30-minute sessions and is pre-billed at $279.80 USD.
2) As we are based in the U.S., all charges are in USD. If you’re located in another country, the amount on your statement may differ due to exchange rates at the time of billing.
We appreciate your input and have shared your concerns about billing clarity with our team. Please don’t hesitate to reach out if you have additional questions!
Best regards,
The Better Speech Team
The speech therapist was very helpful…
The speech therapist was very helpful and really improved my communication abilities.
October 27, 2024
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Thank you so much for your kind words! We're thrilled to hear that our speech therapist could support you in enhancing your communication abilities. It’s wonderful to see your progress, and we're here to continue helping in any way we can!
Best regards,
The Better Speech Team
Mitzi was awesome
Our therapist, Mitzi, was so friendly and great to communicate with, both for myself as the parent and for my daughter. She is great with children. I loved the flexibility of doing the therapy over zoom rather than having to go to some other location. The only reason for 4 stars instead of 5 is because I did not like that the system for Better Speech would charge me each month but not let me know and so I never knew exactly when money would be coming out of my account, and also accessing invoices/receipts is way more difficult than I think it ought to be.
July 23, 2024
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Thank you for your feedback! We’re glad to hear that Mitzi was friendly and effective in communicating with both you and your daughter. We also appreciate your comments on the convenience of Zoom therapy.
We apologize for the inconvenience caused by the billing system and the difficulty in accessing invoices. Your feedback is valuable, and we will work on improving these aspects.
Best regards,
The Better Speech Team
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Good Therapist, Terrible system/service.
The therapist was quite good, but the service itself was bad. I understand that this is a for-profit business, but the policies in place are too aggressive. The billing cycle is every 4 weeks, rather than every 4 classes. So anytime either you or the therapist needs to reschedule, the billing cycle needs to be adjusted, which is confusing and a pain. It would be much easier for the consumer to simple pay per session or every 4 sessions, but I am sure they make a little more money this way. So they place the inconvenience on the consumer. Cancelling or pausing the service is also a pain. The entire website works perfectly, except for that section. Again it seems either deceptive or unnecessarily difficult, just to frustrate the consumer into keeping the service. Finally, when you do need to "Quit Therapy" you get all the scare tactics thrown at you, such as "you will lose you therapist", "you will not have access to your medical records for reimbursements," and "you will lose all the therapy notes." We liked the therapist, but unfortunately will have to look for another service.
June 4, 2024
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Hi David,
Thank you for your feedback. We understand your concerns and appreciate the opportunity to clarify our policies.
Our billing cycle is designed to ensure that all clients have consistent access to therapy sessions. While this may seem rigid, it helps us maintain a steady schedule for both clients and therapists. However, we do offer flexibility in the frequency of sessions based on your needs. If your SLP recommends fewer sessions, such as 2x30-minute or even 1x30-minute per month, we can certainly adjust your plan accordingly.
We also value your feedback about the process of canceling or pausing the service and will pass it along to our team for review. We aim to improve our system to make it more user-friendly.
If you need any further assistance, please email us at info@betterspeech.com, and we will be happy to help.
Thank you for bringing these issues to our attention, and we hope to better serve you in the future.
Best regards,
The Better Speech Team
This company appears to be a scam
This company appears to be a scam. They tell you they will match you within 24-48 hours and services will be $65 a session. Without authorizing it, they charged our credit card $240 after the intake, before any services were rendered, and before they scheduled the first meeting. This is unheard of in the healthcare industry to charge before getting services. It has been eight days, and we still have not heard from anyone about scheduling the first appointment even though they already charged us. I finally got an email back saying they are trying to match us with someone in our area despite the fact their website advertises no wait time. How about not charging until after the first session????
April 21, 2024
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Hello Debbie,
We understand your recent frustration with the delay in matching you with a speech-language pathologist (SLP) and the unexpected charge to your credit card. We want to assure you that Better Speech is a legitimate service provider with numerous satisfied clients worldwide.
We apologize for not meeting the expected timeframe for matching you with an SLP. Our matching team works diligently to pair clients with suitable therapists as quickly as possible, considering your specific needs and scheduling preferences.
Regarding the billing issue, we want to clarify that the charge was applied according to the terms and conditions you agreed to upon signing up. However, we acknowledge your feedback regarding the timing of billing, and we will consider it for future improvements.
We are pleased to inform you that we have already issued refunds for all charges to your account. We hope this resolution alleviates any further concerns.
Thank you for your understanding and patience. If you have any additional questions or require further assistance, please don't hesitate to reach out.
Best regards,
The Better Speech Team
I have the best speech therapist ever…
I have the best speech therapist ever Mary Martineau. She took the time to make my speech therapy sessions fit my physical needs. I'm a five year throat cancer survivor and have speech as well as swallowing issues. I would recommend her and the company as a whole to anyone who is having difficulties in this area. Everyone in the company has been super helpful is answering any questions that I have and also everyone replies quickly and compassionately.
March 19, 2024
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Thank you for sharing your positive experience with Mary Martineau and Better Speech. We're glad to hear that Mary took the time to tailor your speech therapy sessions to meet your specific physical needs. We truly appreciate your recommendation and are here to support anyone facing similar difficulties.
Best,
The Team at Better Speech
ALS is a cruel disease
ALS is a cruel disease. My mum is 83 and had great difficulty speaking and swallowing much of anything. Food was getting trapped in her throat and blocking her air way was happening more often. she battled for each breath. The riluzole did very little to help her. The medical team did even less. Her decline was rapid and devastating. The psychological support from the medical centre was non-existent and if it were not for the sensitive care and attention of our primary physician, there she would have died. There has been little if any progress in finding a cure or reliable treatment. Acupuncture eased her anxiety a bit. this year our primary physician started her on Natural Herbs Centre ALS/MND Ayurvedic treatment, 6 months into treatment she improved dramatically. It has been a complete turnaround with her speech, she no longer needs the feeding tube to feed, the treatment is a miracle. She recovered significantly! Visit Naturalherbscentre. com
February 27, 2024
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Thank you for sharing your experience, Katherine. I'm afraid you have left a review for another company. We are not affiliated with Naturalherbscentre. com in any way. Let us know if there's anything we can assist you with.
Best,
The Team at Better Speech
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Betterspeech.com feedback
Betterspeech.com provides access to licensed speech therapists and practice materials. The website has some navigational issues that can be a little confusing. The billing process is convoluted as clients have to request a "Superbill" that is initiated by the therapist for clients to submit to insurance. Unfortunately, the therapists cannot answer questions about the billing invoice and only their personal name and address show on it. Insurance rejected my claims as they couldn't contact the company for verification. I resubmitted claims with Betterspeech.com's phone number and hope the claims are approved and that I will receive some covered reimbursement. The therapy itself was satisfactory.
January 29, 2024
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Hi John. Thank you for sharing your experience with us. We apologize for any confusion you encountered while navigating our website. Rest assured, our customer service team is available to assist you with any issues you may encounter.
Regarding the Superbill process, it's designed to be simple. You can request a Superbill directly from your dashboard by clicking the designated button. Once your speech therapist receives the request, they will promptly fill out the necessary information and send it to you. Please note that like many other online therapy services, our therapists are unable to address billing inquiries as their primary focus is on providing effective therapy sessions.
We're sorry to hear about the difficulties you experienced with your insurance claim. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your feedback as it helps us improve our services.
Best,
The Team at Better Speech
Kristen was great and very patient with…
Kristen was great and very patient with my daughter through all her speech therapy sessions. Cayla has come along way with her speech. I am very happy with the results
January 24, 2024
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Thank you so much for your kind words! We're thrilled to hear that Kristen has been such a positive influence during your daughter's speech therapy journey. It's wonderful to know that Cayla has made significant progress and that you're pleased with the results. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to support you every step of the way!
Best,
The Team at Better Speech
My mom received a life-changing speech therapy
Better Speech and my mother's dedicated therapist have made an incredible impact on her speech journey. Her therapist's expertise, patience, and genuine care have fostered an environment of growth and progress. Thanks to Better Speech, my mother's communication skills have improved tremendously, enhancing her quality of life and boosting her confidence. We are forever grateful for this exceptional experience.
June 22, 2023
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Thank you for your amazing review, Kevin! We're thrilled that Better Speech and your mother's therapist have had such a positive impact on her speech journey. We're grateful for the opportunity to contribute to her improved communication skills, quality of life, and confidence. If you ever need further assistance, we're here for you.
Best,
The Team at Better Speech
Refused to do my prior auth.
The service from the company is terrible. My health insurance required prior auth for my daughter's therapy. I asked them to complete it and they said 'no, we don't do that.' It makes no economic sense for me to pay full price to use Better Speech, when my insurance will cover it 100% (with a provider who will do my prior auth).
No where on their site does it indicate they will not complete a prior auth.
The therapist was excellent. The idea of virtual speech therapy is great. Their failure to meet their customers needs will be their downfall.
I'm also a pediatrician and you can bet I'll be sharing this experience with my network.
June 29, 2023
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Hi Therese,
We sincerely apologize for any inconvenience you experienced. Our customer service manager has already reached out to address your concern. We understand your frustration regarding Retroactive Prior Authorization, which can only be provided by a doctor or Primary Care physician prior to the service. We do not advertise offering Retroactive Prior Authorization with Teletherapy.
However, we can provide you with a Superbill monthly for insurance claims, containing essential information for reimbursement. We apologize for any misunderstanding and appreciate your feedback. Please reach out if you need further assistance.
Best,
The Team at Better Speech
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Convenient & quality speech training!
June 21, 2023
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Hi Anny! We are delighted to hear that you found our program convenient and that the quality of our sessions met your expectations.
If you have any further feedback, suggestions, or if there's anything else we can assist you with, please feel free to reach out to us. We value your input and are always looking for ways to enhance our services.
Best,
The Team at Better Speech
Significant speech improvement after stroke
After my dad's stroke, he struggled with speech issues, but, thanks to Better Speech, his speech has improved significantly. The speech therapy sessions were tailored to his needs and the progress he made has been remarkable. We are grateful for the support and expertise of the Better Speech team in helping my dad regain his communication skills.
May 20, 2023
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Hi Gram. That's wonderful to hear! We're thrilled that Better Speech was able to make a significant difference in your dad's speech after his stroke. Our tailored sessions and dedicated team are here to support and bring remarkable progress. Thanks for trusting us with your dad's communication skills!
Best,
The Team at Better Speech
Very comfortable.
I really felt relaxed at the sessions. What I was looking for were practical tips on clarity and i pledge to practice everyday. The therapist had practical knowledge on what he was teaching me. Also when he was making a point and we were past time, he still continued till he finished.
June 1, 2023
Unprompted review
Reply from Better Speech - #1 Online Speech Therapy
Hi Prakash. Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you felt relaxed during your sessions and that our practical tips on clarity resonated with you. Our speech therapists strive to provide practical knowledge and valuable insights, tailored to your needs. We look forward to continuing to support you on your journey.
Best,
The Team at Better Speech
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