Alphamarts.com Reviews 701

We ordered the antique style cabinet, which arrived earlier than expected. After going through the parts list we noticed that the holes on a panel didn’t align with the corresponding one. We emailed A... See more

I purchase a gas grill. While I was very impressed by how the grill was packaged one of the back panels was damaged upon opening. I emailed Alphamarts and within 3 days they sent a new panel to me. I... See more

Our table and 8 chairs arrived promptly, in great condition, but one of the chairs was wonky after assembly. I contacted Alpha Mart and they were rapid in replying. Although they offered to send me re... See more

Ordered Side Table E02GF0704-053-01 through local retailor and unit top arrived damaged. Contacted Alphamarts per the instructions in the box. They showed immediate concern and replaced the unit with... See more

We purchased outdoor patio furniture from Home Depot. It came nicely packaged & easy to put together. It did take some time for all 6 pieces. After completion, we noticed 2 minor flaws - one with the... See more

Love the grill! One of the burners and the regulator stopped working. I contacted customer service and they responded quickly, shipped the replacement parts and now it’s good as new! Highly recommend... See more

My new table umbrella lights stopped working. After a few emails back and forth the team helping me determined I needed another one. It was here within days! Kudos to all involved in this. Customer se... See more

Purchased the furniture, came as described, had problem with one rocking chair bracket supports were missing. Contacted customer service "Yvonne" was very helpful and sent me the missing brackets imme... See more

In March 2025, we purchased a 6-piece patio dining set. The chairs and table arrived within a week, but two weeks later, we had yet to receive the umbrella, which, according to the tracking number, h... See more

I had an issue immediately on a 10 x 10 Phi Villa canopy purchased on Amazon. They quickly sent me the part. No hassles! 4 months later I had another problem with a leg bending. Although language was... See more

We had a minor problem with our fire pit but they rectified the problem immediately. Customer service is excellent! They respond to emails very quickly and keep you updated along the way. Very rare t... See more

I bought 2 chairs through Amazon. One came without the cup holder. I emailed the company and they responded right away and corrected it in a better than timely fashion! It was a pleasant business expe... See more

The kitchen Academy Cookware is not only beautiful, they’re sturdy and the nonstick works fabulously. Scrambled eggs slid out of the pan and the residue wiped right out with a rag. My 8” pan... See more

I love my Outdoor Wicker Deep Sofa Patio Rattan Swivel Conversation Set. I received my items quickly. It took sometime to put together but not to difficult. I did have an issue with my one cushion.... See more

We ordered a patio set from a big box retailer. We love it. Great value for the price. Assembly was not complicated but one ottoman leg was missing from the shipment. I contacted Alpha per the assembl... See more

I bought 6 out door chairs , had some issues. Emailed to Alpha Marts company , Ms. Yvonne took care of my problems and suggested me , I followed her suggestion and problem has solved very easily. M... See more

Awesome customer service!! I received my table as promised and on time, but there was a part missing. I emailed customer service after hours and by the next morning had a response that they were on... See more

Purchased a propane grill Nov 18th..received in a timely manner. Assembly wasn't as bad as I thought... was able to do it in appx an hour. Grill works great !! Customer service department is amazing!!... See more

I am so pleased with my patio set. Unfortunately, we had an issue with one of the parts in the original packaging, however, I contacted Alpha Mart and they corrected the issue asap. I am very pleased... See more

I am absolutely blown away by the exceptional customer service I received from Phi Villa! Recently, a product I purchased was damaged during a storm, and though it was completely through no fault of... See more

Alphamarts outdoor patio set is well-designed and comfortable. One of four chairs had a defect, but Alphmarts staff responded in less than 24 hours, on a Sunday, and replacement part received in just... See more

We ordered a patio furniture set with four chairs, a couch, and 2 ottomans. The delivery came faster than expected and was made of pretty good quality. One of the chair backs had a bent part making i... See more

We purchased a 5-piece patio set with sofa (through the parent Phi Villa site). It is a perfect size for our outdoor area, and the cushioned seats are quite comfortable, even for my 6'6" husband. Lov... See more

My new pop up canopy from Alpha Mart arrived without a couple parts. I contacted the customer service and they responded within 12 hours. Within 5 days day the replacenent parts arrived from China... See more

We ordered a patio and chairs set which arrived quickly(through a large home improvement company). The table had some damage probably from shipping. We contacted Alphamart and they were very helpful a... See more

Our patio set was delivered with one incorrect leg (probably from another product). We contacted the customer service line and sent a few pictures to them. They sent the proper leg out very quickly,... See more

I order the 4 piece wicker outdoor furniture with firepit, and had a couple issues with two different pieces and both were resolved quickly. First issue I had was the sofa leg had a piece of t... See more

I love my new Patio Dining Set, it's very comfortable and pretty easy to assemble. We have an incident with one of the chairs but the customer services team was amazing, answered my emails and fixed t... See more

Had an issue with my office chair I bought this past May, unfortunately they can out of the part I needed but replaced the price of the chair with something else I could use. Overall, a pretty painles... See more

I bought some patio furniture at a good price and the quality was excellent. Sturdy and light weight and good construction. Originally it did not come with all the bolts, but I called customer support... See more

I wrote that our umbrella broke and within 24 hours we had a reply. The replies were constant until we received the replacement within a week. This was the easiest system I have ever used to work with... See more

One of the chairs I received had manufacturing mistakes, no pre drilled holes in the metal. After contacting Alphamarts, this was resolved with them sending not just one, but two replacement chairs. T... See more

Our furniture set came with missing screws so we weren't able to complete one chair. I sent an email and immediately a new screw package was sent. Their rep was in constant communication with updates... See more

We purchased a Phil Villa three piece set and absolutely love it. We had an issue with delivery, but customer service took care of it, and we couldn’t be happier. The set is beautiful and very well... See more

We had an issue with a table from a patio set and reached out to the company about our concern. We were provided with an email address so that we could send photos of our concerns. Within a day,... See more

Super happy, bought a patio umbrella and absolutely love it. Better than that was I had one question and e-mailed the company and got a quick response from Yvonne, customer service and was impressed h... See more

So my dehumidifier was having issues and I contacted Alphamarts because it was 6-months old and out of Amazons 30 day exchange. They were so quick to get back to me and ask me to take a video of what... See more

I purchased a Phi-Villa patio furniture set with a firetable. I was happy with everything. I needed to do a warranty claim a few months later. It was a fast, smooth easy experience with great customer... See more

Alphamart responded to two questions I had regarding the pre lit patio umbrella with tilt feature. Solved my problem! Great umbrella! To tilt the umbrella you fully open it then continue to ‘open’... See more

Thank you to the team at Alphamarts for their great service. We ordered a table from Amazon and it was damaged a bit in shipping. After providing the proof of purchase and photos of the damage Alpham... See more

The after purchase service I received when I had questions was GREAT! I had emails from three different people and all were very polite, respectful, and informative. (which was probably hard for them... See more

Responded to my email in a timely fashion. Kept communicating until resolved.

We purchased a patio dining set to more or less match what we have had for over twenty years, and it arrived faster than expected. Everything was nicely packed, but we had an issue with o... See more

the product purchased from home depot is well made and looks great. May take some time to put together especially the chairs. Suggest having an extra hand for some things. You may have tools that m... See more

The sofas came packaged beautifully with the exception of receiving 2 back cushions. I contacted the company and they ordered cushions and gave me shipping and tracking information. They followed up... See more

I purchase an outdoor umbrella from Home Depot. and had a problem with months later. Notified Home Depot and they stated that I needed to contact the manufactured company. I contacted the company thro... See more

The greatest asset any customer oriented company can have is excellent communication skills combined with an understanding and empathy towards the needs of their customers. These traits were exemplifi... See more

Very satisfied with customer experience. Had a minor issue with a product, but the company was very responsive. They resolved the issue quickly and with no problems at all. I will buy their products a... See more

Honestly great quality furniture for the price. Exceeded our expectations. What really surprised us was the quality of the pillow covers. Super thick and durable. Most stuff is so cheap nowadays . I a... See more

We purchased 2 sets of swivel patio chairs (4 chairs in total) on Wayfair.ca in March (2025). They were not cheap. The cushion covers did not come packaged with the chairs but on the packaging it... See more