Afford Rent a Car Reviews 480

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the staff's friendliness, helpfulness, and professionalism. Consumers appreciate the smooth and straightforward booking process, often highlighting the convenience of online booking facilities. The reasonable pricing and good value for money are also frequently mentioned, with people finding the rates competitive and transparent. The quality and condition of the vehicles receive positive feedback, with reviewers describing them as clean, well-maintained, and reliable. People also value the flexibility and accommodation provided by the company, particularly when unexpected situations arise. Overall, reviewers highly recommend this company for its exceptional customer care, efficient service, and affordable prices.

Based on these reviews

Rated 5 out of 5 stars
Invited

Hired a van from Afford Stafford, the service was brilliant. Both advisor were very polite, friendly and answer any questions we had. The van was clean and well maintained and ready for when we arrive... See more

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Rated 5 out of 5 stars
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One day hire of van with tow bar. Van provided in good, clean condition and fully serviceable including a number plate for a trailer, hired separately. All Staff were very friendly and helpfu... See more

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Rated 5 out of 5 stars
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from booking, amending the booking to getting in the immaculate car, going on our journey and returning the car , everything went perfectly. thank you once again to everyone in Fenton for a gre... See more

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Rated 5 out of 5 stars
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Great service - as always! Phil and the team always manage to accommodate our needs, which can vary from car, to van, to bigger van!

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Rated 5 out of 5 stars
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The process of booking a rental car is pretty straightforward and less time consuming and rentals are at an affordable price(hence "afford"). The staff are very helpful and customer friendly. I've bee... See more

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Rated 5 out of 5 stars
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We took a Citroen estate for two weeks to Italy. The car was comfortable and performed perfectly. The service from Afford was excellent as always

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Rated 5 out of 5 stars
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Great service, really friendly front of house team that could answer any question and explained everything perfectly. Thanks for making it straight forward on an otherwise very stressful moving day!

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Rated 5 out of 5 stars
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Great service as always. Rang on off-chance that I m8ght be able to hire a van that day. Luckily there was the correct size available & collected it soon afterwards. Thank you to everyone at the Staff... See more

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Rated 5 out of 5 stars
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All of the Staff at Afford are great especially Nicky who always goes the extra mile to make sure we have everything we need in time for any trips we are taking.

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Rated 5 out of 5 stars
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Very good service as usual from start to finish. I say as usual because i have hired before. Booking via phone worked very well and went smoothly. The car was clean on collection and was totally rel... See more

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Rated 5 out of 5 stars
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Picked up the car and process was smooth and professional Only bugbear was the screen where you somehow have to give signatures using a finger - this proved difficult and time consuming And reme... See more

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Rated 3 out of 5 stars
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When I dropped the car off I simply had to leave a key. The car inspection was carried out without me being there and a member of staff faked my signature on the documents to accept the inspection. Th... See more

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Rated 5 out of 5 stars
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This company has been very flexible and accommodating to us when our campervan broke down on the M6. They rented us a car initially and then let us change it for a vehicle which we are using to have a... See more

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Rated 5 out of 5 stars
Invited

Phil & Deb are excellent, when busy they are polite, and when not busy, you’re in and sorted very quickly, the best hire company i know. Just can’t fault them

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Rated 5 out of 5 stars
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Really great service as usual. Afford are 'affordable - much better than other local services. The car we used was in excellent condition and perfect for our needs. Staff are all friendly and helpful.... See more

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Rated 3 out of 5 stars
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I've used Afford multiple times but less so since Crewe depot has been closed. Also , if you are older than 70 the costs of hire with insurance cover, has become very expensive. Other than that the c... See more

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Rated 4 out of 5 stars
Invited

Nice car. Just could have been cleaned better inside. Windscreen was dirty still had marks where someone had had there satnav or phone holder on the screen. And there ware a couple of marks that we... See more

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Rated 5 out of 5 stars
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Yet again Afford performed beyond expectations.... allowing me to hold onto car for extra 3 hours at very short notice. Car immaculate. The exact model as requested. Efficient reception staff. Just... See more

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Rated 5 out of 5 stars
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Easy hire from start to finish and excellent service from the lovely lady behind the counter. Van was clean and tidy and collecting and dropping off easy.

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Rated 5 out of 5 stars
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Very friendly and professional servuces. Appreciate their service and the price is worth it all. Very good quality cars and van. My go to place if in need of hired cars. Very affordable and suits all... See more

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Rated 5 out of 5 stars
Invited

Excellent online booking facility. Van waiting at correct time. Extremely accommodating when I rang to say I might struggle to get van back at 5pm. Good price for a days hire. Did exactly what I ne... See more

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Rated 4 out of 5 stars
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Down to earth, honest, trustworthy business. I rented a car for two weeks and had no issues. All female staff was great as they were not pushy at all. The mechanic was a nice guy too and there were no... See more

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Rated 5 out of 5 stars
Invited

First time using afford for a van rental. Booked on line, uploaded the documents prior to collection that made the process of collection easier. Clean vehicle and did what we needed it for. Great that... See more

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Rated 5 out of 5 stars
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Outstanding customer service, as always. Great price. Really good quality Luton Van. Loved the camera. Made life so much easier!

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Rated 5 out of 5 stars
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In all the years I have used Afford the service has been exceptional and the pricing reasonable. The quality of the vehicles has always been excellent and I have hired many different sorts, small, m... See more

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Rated 4 out of 5 stars
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Good experience in arranging the vehicle, person seemed professional and polite. Only issue was the van didn't seem that clean inside. Vehicle was good reliable and served its purpose.

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Rated 5 out of 5 stars
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Very easy and straight forward, how it should be. Nice welcome on reception and easily guided through the rental procedure. Very smooth hand over of hire vehicle.

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Rated 5 out of 5 stars
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Competitive rates ease of booking and the van was road legal and suitable for house moving

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Rated 3 out of 5 stars
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I hired a six seater van to take my family on holiday to Devon. I was very disappointed when I picked it up to find it very tatty and it looked like a gang of builders had used it for six months. The... See more

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Rated 5 out of 5 stars
Invited

Stafford team are always willing to help, very friendly and professional service. Have used for several years and would not go anywhere else.

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Rated 5 out of 5 stars
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Free upgrade fast and professional processing car ready on tje road within 15minutes citroen c5x auto was a dream drive and excellent fuel economy

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Rated 5 out of 5 stars
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Quick and easy collection process, the ladies on the office are eager to get you going, always clear with instructions on what to do.

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Rated 5 out of 5 stars
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To be fair the service was 100% and I’m not just generically saying this. I was sorting and in a car within 1 hour of calling and a lovely car it was. I needed to extend and again no problem at al... See more

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Rated 5 out of 5 stars
Invited

First class service and processing free upgrade car ready and waiting great value away within 15 minutes of arrival

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Rated 5 out of 5 stars
Invited

The van was great, did the job perfectly. Surprisingly economical too. Fair price as well. (SWB Peugeot Expert)

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Rated 5 out of 5 stars
Invited

Friendly staff, competitive rates and a good choice of vans

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Rated 5 out of 5 stars
Invited

Staff very helpful made the renting process go smoothly and provided the appropriate care that we requested

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Rated 5 out of 5 stars
Invited

Easy process with professional staff. Nice Luton. Would use again, thanks :)

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Rated 5 out of 5 stars
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Always good service, wouldn't go anywhere else. Great new transit, did the job

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Rated 5 out of 5 stars
Invited

Girls were courteous and helped me sort out the hire of the same van I had a day earlier really quickly - changed pick up time and again they sorted it - really happy to recommend Afford - have used t... See more

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Rated 4 out of 5 stars
Invited

Good smooth process, car had no spare wheel but luckily we didn’t need it

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Rated 5 out of 5 stars
Invited

Spot on .very helpful and a good choice of vehicles .staff very friendly and will 100% be using them again

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Rated 5 out of 5 stars
Invited

Great price, easy to deal with. Very pleasant lady in reception.

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Rated 5 out of 5 stars
Invited

Straight foward, friendly service no issues. Very pleased with the service.

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Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Afford Rent A Car provide car hire, van hire and MPV people carrier rental, in Stoke on Trent, Stafford and Crewe in Cheshire. Choose us for reliable, affordable, cheap car and van hire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

480 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Amazing

Everyone I have spoken to/dealt with have always been excellent extremely helpful and polite. Never had a problem with their vans. I wouldn’t use anywhere else and if a friend or family member are looking for a van I always advise them to use them. Based in Stafford so always use Stafford branch amazing

October 21, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Will pass your lovely comments and 5 star review to the team @stafford.Cheers

Rated 5 out of 5 stars
Invited

Brilliant Hire, all the way

Brilliant Hire, thankyou everyone involved from front of house to all of you who keep the cars in tip top condition and so clean.

October 20, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review

Rated 5 out of 5 stars
Invited

Third time I've used Afford Stafford

Third time I've used Afford Stafford. I visit almost every year and hire a car for 3-4 weeks at a time. Phil and his team always look after me with excellent vehicles and, at the end of the hire term, no problems. I'll keep using Afford Stafford now for every visit.

October 18, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review.I must admit too theyre a great team down there and will pass this onto them.

Rated 5 out of 5 stars
Invited

Great service Weekly rental

Very good service, I needed a car for a week and it was provided immediately at a reasonable price; I always receive a great service from Afford in Stafford thank you.

October 18, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review.

Rated 5 out of 5 stars
Invited

Great van

Great van, good price and a great people to deal with.

October 18, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review

Rated 5 out of 5 stars
Invited

I have used Afford Rent A Car many…

I have used Afford Rent A Car many times during this year, and always find them to be polite and professional. The service I have experienced is always quick and efficient. Above all else they are reliable and trustworthy. I rate them head and shoulders above other big name companies I have used previously, and would not go back to them after experiencing how hiring should happen, whilst using Afford Rent A Car.

October 23, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review and great to hear we beat the nationals.Look forward to seeing you again when you next need to hire

Rated 5 out of 5 stars
Invited

Van rental

Friendly staff, competitive rates and a good choice of vans

October 23, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review.

Rated 5 out of 5 stars
Invited

Spot on .very helpful and a good choice…

Spot on .very helpful and a good choice of vehicles .staff very friendly and will 100% be using them again

October 13, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review. Thanks for your comments and 5 star review.

Rated 5 out of 5 stars
Invited

Great service

Great service - as always! Phil and the team always manage to accommodate our needs, which can vary from car, to van, to bigger van!

October 20, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review and will pass onto Phil and the team.

Rated 5 out of 5 stars
Invited

Phil & Deb are excellent

Phil & Deb are excellent, when busy they are polite, and when not busy, you’re in and sorted very quickly, the best hire company i know. Just can’t fault them

October 18, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review and will pass onto Phil and the team.

Rated 5 out of 5 stars

Great experience

Great experience. Easy to book and car was great

October 21, 2025
Unprompted review
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review.

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